Pros: awesome cafe, monthly parties, benefits and perks
Cons: supervisors, training, work-life balance
I worked as an Emergency Roadside Assistance Counselor. I loved my coworkers, they were all very supportive. For the most part, supervisors were very nice. Not very knowledgable. They fire and hire on a whim. Always pressuring you into overtime. Set unrealistic standards as far as schedule adherence. They give you a new schedule to adhere to everyday. If you're late taking a break, going to lunch, etc, it counts against you even though you can't control the length of the call you're on. Monthly parties are fun. They decorate your cube for your birthday. Job it's self is pretty stressfull.
I also working as a Dispatcher. I liked the job, what I knew how to do. I did not recieve enough training and was just thrown into the job. I heard from other dispatcher's that that was normal. No one receieved full training. The supervisors in that department were not the nicest. They always acted bothered by your questions, even though they don't want to fully train you. I did make a lot of money in that position, but my coworkers were petty and mean. Felt like high school. Mixed with the extrememly stressful and fast paced job that I didn't know how to do, the $16/hr wasn't worth it. I left.
Also, since this is an emergency operation, they expect you to be at work during tsunamis and volcano erruptions. They even give you this little paper certificate that excuses you being on the roads during a state of emergency, even though it doesn't really stand up to a police officer. But don't worry, they'll pay for a hotel so you never have to go home, and they'll pay for you traffic ticket as well.