AAA Employee Reviews in United States

Found 764 reviews matching the search
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good place to work for.
Assist other call receivers (Current Employee) –  Albuquerque, NM 87109May 3, 2016
Working for AAA ERS was a good experience. Good place to work if you like helping people when they are in need. You answer calls from AAA members and send it to tow truck drivers who go and help them with what ever is needed. Hardest part of the job is when the members you are helping do not know what mile marker, exit, or city they just passed.
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Great place to gain skills.
TRAVEL AGENT (Former Employee) –  Austin, TXMay 3, 2016
I learned valuable skills required for an office setting. How to manage clients and accounts. Keeping proper documentation.
The other agents were always helpful and friendly.

The best part was helping clients find solutions that worked for them. The clients were grateful and made you feel valuable.

The unfriendliest parts were the demanding hours and strict vacation use limitations.
Pros
Great benefits
Cons
Restrictive hours and vacation availability.
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High stress/no life balance
Insurance Sales Agent (Current Employee) –  Chatsworth, CAMay 2, 2016
Constantly making outbound calls trying to get new business.
Co-workers are very supportive and work well together.
Working long hours, including Saturdays and some Sundays to make auto/home goal.
There is no work/life balance.
I enjoy the AAA members and interacting with them on a daily basis to make sure everything they need is taken care of.
Pros
Great co-workers, benefits, and pay.
Cons
Worklife balance is not where it needs to be. Short lunches and no breaks.
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Great package to start, but fades quickly
Life Sales (Former Employee) –  Dallas, AustinApril 29, 2016
I worked for this company 10 years ago, and in looking at the current reviews, I can see that not much has changed. AAA has a tremendous compensation and benefit package to start, but eventually the compensation diminishes for sales people and the brow-beating of members to buy insurance wears thin. Management is stoic and believes their system to be beyond reproach. Cooperation between departments is poor, the computer system was archaic, and the micromanagement was overwhelming. Unrealistic credit requirements knocked many potential customers out of the market, and offended some of the existing customer base. This caused us to resort to cold calling, instead of the promised lead base of existing customers. The atmosphere was almost military. That is, if you brought in your quota of sales, but forgot to tie your tie just right, you would be called to the carpet. All in all, this should be a good company to work for, but it looks like the same old wine in a brand new bottle...
Pros
Compensation and benefits
Cons
Atmosphere, stoic management.
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Great owner great place to work.
President/ Supervisor (Former Employee) –  Federal Way, WA 98003April 27, 2016
8:00 to 4:30 get the guys out to there jobs. Do some bids set up jobs for the next day. Check on guys make sure they have everything they need to finish there jobs.QC finished jobs and repeat.
Pros
Make my own schedule.
Cons
Travel
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Antiquated, great compensation and fun place to work.
Insurance Agent (Former Employee) –  Louisville, KYApril 25, 2016
Typical day at was fast pace due to the industry market. I leaned that a AAA member took pride in their membership and were proud to be a member of AAA. Management was antiquated, not open to new ideas. However, tenured with the organization which explained the leaderships complacent behavior. The hardest part of the job was to turn down a customer with the intent to purchase an insurance policy and we had the better rate. The most enjoyable part of my job was when i got paid! The compensation was awesome!.
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:D
Customer Service Representative (Current Employee) –  Grand Rapids, MI 49505April 24, 2016
Great company, management needs some work. Have to work weekends and holidays but you get paid double time for holidays.
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Exciting place to work
Customer Service Specialist (Current Employee) –  Heathrow, FLApril 19, 2016
This is an excellent company with great employees.
The company has excellent training programs to ensure the job is done the correct way. The management seems to genuinely care about the staff. There reaches a point in the job where there is no longer a new challenge or a new skill to learn. The most enjoyable part of this job is knowing you serve a purpose of helping people with needs and make sure the customer is satisfied.
Pros
Professional work environment with
Cons
No benefits, low pay, little opportunity to grow and advance
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fun place to work
membership retention (Current Employee) –  Heathrow, FLApril 18, 2016
Great people to work with and very family oriented . Management very open for conversation. Great at providing tools to get the job done.
Pros
Food served on special occassions
Cons
no room for growth to make more money
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Great place to have my first job
Roadside Assistant (Former Employee) –  Garden City, NYApril 18, 2016
Was very past paced and answered about 100-150 calls a day helping AAA members on the road when they ran into car trouble. Usually had to deal with angry members who were upset about their car problems. I learned how to provide customer service to our members even when they were not happy.
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Wonderful place to work
Lead Dispatcher (Current Employee) –  Louisville, KYApril 17, 2016
A typical day at AAA is very fast paced. I am all the time multitasking and working with customers to make them completely satisfied with our service.
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STAY AWAY! - Hamden, CT Call Center
Road Service Call Representative (Current Employee) –  Hamden, CTApril 16, 2016
Typical work day during shift, inputting road service calls, addressing memberships, & payments,

Great job for high school kids, to get into working world, thats about it.

Management, is very poor grade - managers are old enough to know better about proper work ethic, & do not treat anyone with respect. Only those that they are friends with or related too are treated properly. Call Center has alot of family of others within same department, & those individuals, are given time off when needed, & if not part ot the click, your written up for nonsense, & rules & policies are changed & made up as they go along. This is turn ruins the environment in the work place. Managers have intimate relationships with employees, etc..etc...etc...moral is very poor. HR is worthless overall, & company as a whole is very big dissappointment, & real shame.

Going into AAA, since its been around for 100 years, you would think it would be a place to make a career. AAA moto is about its members & employees are valued in the business the company is in & that is really alot of smoke & mirrors, & lies.

Call center uses hostile management style & is the norm in day to day operations, the call center is the stage for the managers to rebel & talk really loud, so call takers & members can hear the drama occuring in the background regularly & evening shift is like a day care center - very unprofessional & this is a result of the overload of related family, friends, neighbors, & this in turn basically ruins the environment for others. A cult like mentality style of management, & managers when needed
  more... are on extended breaks & lunchs & no where to be found, & nothing is done when brought up addressing policy violations.

Best advice don't buy into the lies told during the interview process, just move onto next help want ad.
  less
Pros
Free 4 Road Service Calls A Yr.
Cons
ALL OF THE UNPROFESSIONAL MANAGEMENT
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Filthy working conditions
ERS Member Advocate (Current Employee) –  Heathrow, FLApril 13, 2016
Truly the most deflating job I have ever worked at in my life. The desks, carpets, chairs are all filthy. Only in the ERS department though, if you walk through sales (which you need to pass every time you go to the ERS department) its like night and day. Management is non existent and unless your a man or Hispanic: you don't exist.
Pros
ability to work part time
Cons
short breaks, lunches, dirty working conditions
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Not very considerate of job placement.
Laborer (Former Employee) –  LimossApril 12, 2016
Would not recommend this agency to anyone who is really looking for work. This is an agency for someone looking for something to do when they get tired of sitting at home not a place for someone with real responsibilities.
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hostile place to work very micro managed to much pressure on agents.
Branch Manager (Former Employee) –  Branch, TXApril 11, 2016
Travel agents have a lot of pressure put on them , to many goals ,
conference calls , reports and invoicing that have to be done everyday. No matter how well you do they always want more.
Never a pat on the back always breaking you down because your not doing more. Last minute conference calls after work.
No respect for employee's personal time off.
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A good place to work... until it's not.
Member Service Representative (Current Employee) –  Costa Mesa, CA and Coppell, TXApril 10, 2016
This is a good company that encourages employee growth and participation. They give a lot of positive feedback to their employees . I would remain at this company til retirement if they had not changed their pay structure.
Pros
positive feedback from supervisors
Cons
strict policies on referrals, attendance, and sales
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Sales goal focused and less focused on personel
Travel Agent (Former Employee) –  Westlake, OHApril 9, 2016
New management company took over that raised Travel Agent sales goals. Afterwards meeting sales goals became difficult and they terminate people if they do not hit their monthly goal three months in a row.
Pros
supportive workers sundays off
Cons
sales driven short lunch management training
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Knowledge of unsurpassed Customer Service
Customer Service Advocate (Former Employee) –  Aurora, ILApril 8, 2016
I've enjoyed working at this company and feel it is time for me to move onto another position. I have gained valuable experience in working with all types of persons and feel I have gained exceptional customer service skills
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productive work place with opportunity to grow
Hertz Emergency Roadside Agent (Former Employee) –  Heathrow, FLApril 4, 2016
Working at AAA was a great experience. The day went by quickly as we answered calls regarding rental car issues and dispatching service. I learned more about cars working for AAA. Co-workers were helpful when needed. The hardest part of the job was not knowing a customers exact location or not having a reasonable solution for their car issue. The enjoyable part of the job is setting up service through vendors.
Pros
benefits, overtime
Cons
shift change quaterly based on rating
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AAAA agency
Agent (Former Employee) –  Lake Zurich, ILApril 3, 2016
AAA is a great company! Easy system. Opportunity to market AAA Members, free leads to work with.
Working in a new agency with unexperienced coworker made it difficult.
Pros
Great premiums, 1-800 support, great system
Cons
Not enough support for agents
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Overall rating

3.8
Based on 808 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.6
Job Security/Advancement
3.3
Management
3.3
Culture
3.5