AAA Employer Reviews

We take up to 100 service calls a day handling things ranging from disputes, payments and common questions by members. I've learned that AAA has some great benefits to offer their members and it's important to have a great bond with your co-workers. I can't say that there are any hard parts of this job. I do enjoy the family bond we have at this company – more... within the co-workers. – less

Great company and a great place to move up. Challenging work

going to work and not have any problems but working at this company they treat u like family

As I enter early for work I go to the lunch room and eat a light snack. I then, go clock in and start my day working on as much as I can. I get done plenty and later ask to do other duties outside my title. Work was fun.

AAA is not a horrible place to work, but they (upper management) are out of touch with the reality of the offices and staff.

The work enviornment is very productive and fun at the same time.

Receiving high tension calls from valued member while maintaining a professional demeanor.

good place to work.secure job, fast friendly job

good all around job

A typical day at work, would consist of coming in getting settled and logging into the phones to take roadside calls. I learned to put myself in my members shoes as if it where me broken down on the side of the road, and also i got to learn about different parts of the world, we serviced 7 diff states. For the most part management was willing to work – more... with their employees one on one,side by side.I loved and got alone with each and everyone of my co-workers, they made the workplace.The hardest part of my job was holding back my own emotions when one of my members was upset and in a difficult situation.The most enjoyable part was knowing that at the end of the day, i went above and beyond my job to help someone else out in their time of need, and to make their day go much smoother. – less

I worked at a AAA call center in Arizona. While it was a slight upgrade from the job I was at before, it was still terrible. Outsourcing was rampant (i.e., billing moved from in-house to India, where even employees had a very difficult time getting anything done), they give you promises of advancement and ALWAYS let you down, you get to deal with some – more... really bad customers on the phones all day (and are not allowed to hang up EVEN when they start verbally abusing you), and they build you up for a once-a-year evaluation that is based on only a few points (mostly sales and following ridiculously stupid conversation points), which makes it easier for them to fail you and not give you a promotion. The best thing about working there was the cafeteria; the food was good and being off the phones was always wonderful.

But not only the job was awful, their benefits center is filled with the most inept people I have ever dealt with. After I left, they sent me a check from my benefits fund, but they screwed up the coding; they made it a redemption instead of a rollover, so it was taxed (and at 20%, TWICE the federal minimum, and without ever reaching me for my tax-withholding instructions). I called them immediately and told them they messed up and I need paperwork to get it corrected. Two months later, I am STILL dealing with these brain-dead idiots trying to get this resolved. Thankfully it isn't a terribly large check to begin with so the loss isn't too bad, but I have a feeling I will have to take the retirement loss on this one, as I cannot get ANYONE to return a call and I cannot get past the screw-ups that man the front lines.

Even as an employee, I got nothing but bad impressions from the benefits center. I was ALWAYS taking calls from other employers trying desperately to get employment verification, but found our benefits center as difficult to deal with as I am currently finding them to be. They deliver only the worst of service...

I can find nothing (other than the cafeteria, which is manned by non-AAA people) positive to say about my experiences with AAA. I am so glad I never have to deal with them again. – less

what was a promising company to work for has been shattered by an egotistical family.

Management was very nice and easy to talk to. I learned a lot of car and home insurance. There was nothing truly hard about the job which made the job enjoyable.

AAA call center life sucks. The bosses are super nice but just about everything else there sucks.

You show up take your truck ,check in with dispatch and do whats needed of you with no supervision. You learn self reliance , problem solving, and time management.The only real issues are dealing with traffic, the risk of injury and the cold weather.The most enjoyable part was seeing the appritiation of the customer for the service provided especially – more... when you get them going and you see how happy they are not going to have to pay for repairs. – less

Tasks varied per job. My primary location was Shelby County Health Care.

I enjoyed working with this company. I had a great co-worker and manager.

My job is enjoyable you make a difference and accomplish alot of during the day a smile and trust from client is no words that can explain I have walk in a job obsevre what needs to be done and just take over with permission with the client and explain what I am doing so they feel safe and part of there healing also worked hospice mental, bad behavior – more... children and adults – less

Great location to work. I loved the hours I worked there as a customer service rep. for the west coast.

Employee ideas were valued and shared, though credit was taken by management team. Great company, although poor management at local level is what created a decrease in member and employee loyalty.
Terrific oppotunity for personal growth and development.

• Basic maintenance of fleet vehicles
• Assist customers by providing roadside assistance
• Battery Sales and Installation