Pros: free membership after 6 months
Cons: bad pay, rude members, rude supervisors
Small center that is responsible for missourri,part of Illinios,southern Indiana,Lousiana,Arkansas,Missippi and small Texasarkana,Tx and part of Kansas.Management changes there mind every couples months about procedures or policies.Which confuses the ERS reps and Supervisors. Terriotory is way too big.Another call center needs to be opened to meet the demands of the members.Customer service only open during the week 8:30-5pm.Which in this day and age is ridiculous.Cpu system goes down one or twice a month.Which means everything must be done by hand.For some reason in a state where everyone is sooo dependent on Triple AAA they dont have their own Triple A owned repair shop like some other states.Hard to schedule vacation time. Very busy on the weekends but they only schedule a skeleton crew of call receivers on the weekend.Members are very rude and very impatient.Your only paying once a year for four service calls. If your vehicle is breaking down that much you need to change your mechanic or get a new car.Triple AAA batteries not very depenable especially when it starts to get too cold or hot outside.Worst call center I have ever worked for.