Pros: the program manager is a professional person with great interpersonal communication skills.
Cons: the unprofessional supervisor and the hostile work environment she created.
I worked on Camp As Sayliyah, Qatar in a Medical Warehouse. The Supervisor was the most horrible person I'd ever met. AAR Corp hired me in the job description "Customer Service Supervisor" but I actually heard the Supervisor tell the subordinates that they better not tell me if they were going to be out on a sick day. I was also told that although my job title was Supervisor the other Supervisor was actually my Supervisor and that I would be the Floor Manager. I said OK, I was glad to be clear about my job description because the one that was provided to me by HR was what the other Supervisor did. The job description as Floor Manager was never provided to me.
When I was taking company mandated training modules that required a minimum passing score of 80%, the Supervisor insisted that I purposely fail each module. She said that I only needed to know what she showed me. When I refused to fail any of the modules the tension between her and I was thick. She began to complain to the Program Manager about me. If I so much as left a glass on the kitchen counter she complained about it as if I never cleaned up (yes we had to live together also). It got to the point that she physically walked in my personal space, chest to chest, and got in my face within an inch, just to intimidate me. She would yell and use profanity when talking to me. I don't care about people using profanity but if you're speaking to me as my Supervisor, it's nice when professionalism is maintained.
When I reported it to the Manager and HR, I was told that she's like that with everyone and that it was my word – more... against hers. They also said that since I reported that I was working in a "hostile work environment" and that because I was new and she had been there for years, they decided to end my employment. As a severance package they continued to pay me for a certain amount of time. The Manager also wrote an outstanding reference letter for me. It really made me feel good because after reading it, I realized my work ethics and professionalism was noticed by him. Still it hurt to be relieved from the position because I seems that she (the Supervisor) got what she wanted; me gone.
I'd always heard of companies like this and horrible Supervisors but I never thought it would happen to me. This experience really makes me appreciate other overseas contracting companies I've worked for. With those companies I don't know of anyone experiencing a Supervisor insisting that they fail mandated training nor would they have to deal with a Supervisor physically intimidating them. All the more, HR and Management would at least consider that if an employee decides to report the bad behavior of a Supervisor the report would be taken with the utter most seriousness. I'd never heard of an employee who reported this type of bad behavior being the one who's relieved. So I do not recommend working for AAR Corp. – less