A fast paced job with lots of customer interaction
Product Technician (Former Employee), McDonough, GA – July 23, 2014
Pros: always busy, employees and managers were like family, healthcare.
Cons: sometimes the hours would run late into the evening even after working 12 hours.
A typical day at work started with pulling delivery tags to see what the day has in store. With the tags in hand, I would hunt for the items to make sure the salesmen did not sale an item not available. After preparing the deliveries, the delivery truck needs inspection to make sure it is in proper running condition. Once the inspection is complete, – more... I would load the truck with deliveries, check my route and start. I learned how to deal with customer complaints in a manner that leaves the customer satisfied. The hardest part of the job was the delivery locations, sometimes the furniture would have to be delivered to the third or fourth floor. I love working with customers and knowing that I had a role in their happiness. – less
Accounts Manager (Former Employee), Albuquerque, NM – July 18, 2014
Having to try to collect money from people who cant afford the merchandise they were talked into rent and if you didn't collect the payment you were always threatened to be fired working 9 to 9 knocking on doors at till 10 min. before 9 people getting upset going to there house so late and going to there jobs embarrassing them in front of co. workers.
customer service represenative (Current Employee), roanoke rapids, nc – July 17, 2014
Exciting place to work and coworkers feel like family. The hardest part of the job is losing people that you have worked with for so long and are like family. The most enjoyable part is the ability to advance in the company and getting the customer to ownership.
I didn't mind working at Aaron's except sometimes there was poor management issues and the hours were long. I enjoyed working with my co-workers. I hated lifting furniture up a lot of steps. I enjoyed working with the customers.
Customer Accounts Manager (Former Employee), Vancouver, WA – July 16, 2014
Pros: helping people that couldn't outright afford nice things
Cons: the tactics used to berate nice people
It was a struggle to maintain a balance between your morals and beliefs and the tactics that Aarons used to collect payments and maintain customers accounts. The longer that you worked there the more of the sneaky underhanded techniques you could see implemented into day to day interactions with the public
Customer Account Manager (Former Employee), Athens, GA – July 14, 2014
Pros: two full days off, company car for field visiting customers
Cons: loooong days
I wasn't aware I'd be working any more hours than posted on the door...WRONG. My typical day was 8am-9pm and two shorter days. As a CAM you can expect to be scheduled 50 hours a week. Don't think your such a good collector that you can get it done in less time, because you will work the schedule regardless. You will also find yourself visiting customer – more... homes daily, sometimes all day, to get payments.
I worked with a franchise outfit so the family benefits were almost $300/week. However for a single person $65/week was okay considering the benefits were rather good. I was hired on the "fast track" to be a GM but that didn't seem to be happening. All I did was move from one store to another training people to become CAMS. That was mainly due to folks quitting and or being fired while I was there.
I'm not knocking working there, but it just wasn't for me. I like to respect my customers and co-workers and earn respect in return. It's more of a complaint center due to product and lackluster customer base, when it comes to credit worthiness, expecting to be treated like I-1 credit customers. You'll have to be more of a promise taker instead of an account manager, so therefore, you get managed by customers and employees above you. They will never have your back so do everything you can not to get a customer complaint, but at the same time produce the numbers.
Product Technician (Former Employee), Pearl City, HI – July 13, 2014
Pros: one hour lunch breaks, fun employees and management team
Cons: heavy lifting
Working at Aarons, I greeted and help customers daily about products in the store! Outside the store, I delivered merchandise such as: beds, bedroom set, chairs, computers, refrigerators, washer/dryers, televisions, and furniture. I learned that customer interaction and satisfaction is important for present and future sales. I had a strong management – more... team in which helped me to grow better as a employee daily. The hardest part of the job was carrying heavy merchandise up top floors. The most enjoyable part of the job was interacting and meeting new people and deliveries. – less
I went through two managers in my time here and neither seemed to care about the health and safety of their employees.
Product Technician (Former Employee), Sherman, TX – July 11, 2014
There were too many occasions where I would not get paid all of my hours and had to wait 2 weeks or more for my money. When I finally received my hours they would not include my over time. More than once the current manager (07/10/2014) would get overly irritated when anyone would even inquire about their missing hours. They would disregard team lift – more... and the personal safety of their MTs and PTs expecting them to deliver entire bedrooms and living room groups on their own without proper safety equipment. – less
Aarons Sales and Lease Rep (Former Employee), Santa Ana, CA – July 9, 2014
cleaned back warehouse i learned how the rental business worked management wasn't that good co-workers were very nice the hardest part was finding places to stack the over haul the most enjoyable was the benefits of working for a furniture company
GENERAL MANAGER (Current Employee), The Colony, TX – July 8, 2014
Aaron's does value it's employees. However, they require a lot of time from you, so work/life balance is not very good. They love to promote from within, and once you get to the GM level, compensation can be very good.
Manager Trainee (Current Employee), Vernal, UT – July 6, 2014
Pros: 10/hrs of ot every two weeks
I sit at a desk in front of a computer for 12 hours/day and call people to pay their bills. The greatest part about the job is the lunch break. I was definitely blessed to get this job, though; it's definitely giving me the experience I need to move on to bigger things in the future.