Customer Service Representative (Current Employee), Houston, TX – December 2, 2013
Pros: off on sundays
Cons: long hours
I'm a CSR and I do a little bit of everything! I take accounts calls when the accts dept. isn't there, I set up service calls, I give the best service I can provide and I'm always looking out for my store... I've been with the company for almost 3 years and not to toot my horn but ok beep beep, I'm a great seller.... Always count on me to close the – more... deal so tell me why my GM and my RG didn't give me a promotion for Sales Manager when I clearly have the skills? Oh yes cuz I don't have a degree!!! I personally don't think you can go to school to learn how to sell you're either born with it or you're not! Either way I tried to transfer to a different store bc the one I'm at didn't have an opening for SM and the GM at the other store offered it so I went for it but my GM wasn't happy with that so they decided to keep me where I'm at.They promote from within the company is what they say but it's all LIES!!!! They'll be quick to hire someone who has no clue about the business and pass up the people who work hard every day!! My GM is lazy and if he had a girl SM he'd have to help out with moving furniture etc... so that's why I didn't even get offered the position here and they hired a person who doesn't know how to do the job and is constantly asking me for what to do. Nedless to say I'm the only spanish speaking person at my store how ridiculous is that??? I'm sorry but setting up service calls isn't my job.... but of course I get stuck in the middle of translating, oh and lets not forget when the accts ppl need to collect money from a spanish speaking customer here they call me to once again translate! I didn't know I got hired to be a translator! on top of that I didn't start off making more money bc I'm bilingual.... The accts dept has 3 people who speak nothing but english, Product techs (3) English as well other CSR and my SM? NO SPANISH!! they go crazy when I'm off on Thursdays I seriously don't know how they do it.... on top of everything my GM treats everyone like we're mentally ill!! Like I understand that you're above all of us but what gives you the right to treat everyone like they're less than you? Oh and lets not forget the stinginess..... I love this company bc hourly pay may not be the best but commission is sweet and oh the contests! There's always a contest going on and top sales person usually wins a gift card, does my store see them? Not till a few months after we've won, my GM is always complaining about how he has to come out of pocket to buy the GCs and they take forever to reinburse him. Pathetic huh? I think so, for a person that gets paid very very good!! what else? 2years ago for December the regionals sent out an email that since we don't have a christmas party anymore that the GMs could throw a little lunch together and to spend about $15 for each person, any guesses? You guessed right we didn't get anything!! it's really very ridiculous that the following year my CAM actually got us food and threw a little something together bc my GM didn't want to spend any of his money and wait till forever to get his cash back.... I love this company I guess the only thing I would change would be my GM, and don't get me wrong he's ok at times and I appreciate how he worked with me as far as getting a good schedule for me (9-6) but with that attitude it's like there's only so much a person can take and I think I'm about ready to call it quits! – less
Product Technician (Current Employee), Lowell, MA – November 10, 2013
Pros: good enviroment
Cons: health care and lack of pay, no raises
look into files find my customers merchandise they ordered loading the merchandise into truck driving the DOT truck to clients homes and delivering them in orderly fashion and answering whatever question they desire so that they can be familiar with their merchandise they have purchased. my coworkers are great to work with the hardest part of the day – more... is when we have focus so much on one tasks that we have to work faster and harder to get to the next task – less
Delivery Driver (Current Employee), Mount Vernon, WA – November 8, 2013
Cons: shifts are 10-7pm
Friendly staff, good employer, typical day is getting our list of deliveries and payments needing to be delivered or picked up. Going on deliveries, setting up customers items, returning to store to load truck.
Customer Service Representative (Former Employee), Indianapolis, IN – November 6, 2013
Pros: great days
Cons: couldn't work with my school schedule at the time
Very, very busy. The management was awesome, i got along wondrfully with my co-workers. The hardest part of this job was trying to find a time to take a break. I loved the customers, and the mercahndise.
Assistant Manager (Former Employee), Clovis, NM – November 3, 2013
Pros: happy customers and crew
Cons: management and long hours
Manager would not come in till mid day. The files process was not done completely. The long hours of collections was not a plus. Due to making sure that customers that were past due. Ensuring that they made there payments on the merchandise. I also would have to clean the merchandise of the returned product. What i learned most of this sitiuation is – more... that ensuring that my crew would have motivation and drive to get to that next level of management. – less
Great Place to work but you have virtually no chance of advancement
Product Technician (Current Employee), Roswell, GA – November 3, 2013
Pros: the experience gained
Cons: non existant advancement opportunities
I have tried to advance with this company on numerous occations and have been given no results on my inquiries. The pay is ok for someone who has nothing else but for the aspects that the job requires the pay is definitely lacking. The benifits are extremely awesome. I would recomend this job to a friend but I need something else.
Customer Service Representative (Former Employee), Newport, NC – November 2, 2013
This job was definitely one that pushed me to do better. I was constantly under watch to sell and my co-workers helped me better myself and my skills for a professional work place. A typical day was to clean the store, answer phones, file files away into the proper place, and input customers information. I loved talking to the customers and getting – more... to know them. The hardest part for me, I felt like they wanted me to be that pushy sales person and just get the sale no matter what. And that just isn't me. – less
Warehouse Supervisor/ Delivery Driver (Former Employee), Norcross, GA – November 1, 2013
Making sure merchandise is in great condition upon leaving warehouse. Load and unload trucks. Collect payments from customers. I learned to gain great customer service skills by knowing what the customer expects. The management at Aarons is A1 couldnt ask for a better company. My co-workers strive to get the job done right in a timely manner, satisfying – more... the customer to the fullest. The hardest part of the job is staying cool in the summer. The most enjoyable part of the job is leaving from a delivery knowing that the customer was satisfied to the fullest before leaving. – less
A challenging, fast paced, exciting work enviroment.
Customer Service Rep (Current Employee), New London, CT – October 23, 2013
Pros: consistent schedule, guaranteed hours
Cons: long days
This is a very fast paced and intense work enviromnt. My co-workers love to laugh but we are all very competive. We each have sales goals for the day and we are dedicated to reaching those goals. I work with a diverse group of people. We work long hours and can't help but develop a fondness for each other that remains even through disagreements and – more... mistakes. The most enjoyable part of the job is building relationships with my co-workers and the customers in and around the community our business is located in. The hardest part of the job is maintaing morale on slow days. On those days we have to create traffic by marketing and making cold calls. – less
Manager Trainee (Current Employee), Ennis, TX – October 23, 2013
Cons: long hours
Typical day at work you have goals that need to be meet. And you go in with a positive attitude. I've learned to deal with sorts of different people rude and nice and to have patients and to learn and understand there different situations.