Challenging but repititive work with poor management
Nurse Navigator (Former Employee), Little Rock, AR – July 20, 2013
Pros: good pay and benefits
Cons: poor management
A typical day included assigning or denying case management to Blue Cross Blue Shield members in order to save cost to the company. It also involved taking calls from members or providers mostly related to benefits or claims information. It is not encouraged to speak to any of your coworkers unless you are on break or at lunch, there is no actual training – more... program or qualified preceptors due to management doing away with the program to save money, and it is highly advised to hand tally the amount of assignments done throughtout the day. Apparently, despite all records and documentation being electronic, management can still accuse employees of low or no production.
Supervisors are generally hard to find, despite the fact that their office is mere feet away. Calling, texting, emailing, or simply chasing them down makes no difference. If a supervisor walks past during the day it is best to catch them quickly and address all issues at once. If the employees are unlucky, the supervisor walking the floor will have absolutely no idea how to answer any questions. Word about changes in policy, case manager changes, or anything else important to the day's assignments usually comes hours later than is useful. Most times employees would need to search through many records to make corrections, without stopping productivity of course. Supervisors walking around the work area would randomly make assumptions without asking for clarification. For example, resting or squinting your eyes due to computer glare to them meant that an employee was sleeping, asking for clarification of an instruction meant resistance, and being over productive meant intentionally taking work away from others. The coworkers are down to earth and have the typical distrust and frustration that come with having poor management.
The hardest part of the job was trying to work around the poor communication from management, but otherwise the job was easy despite being somewhat boring.
The most enjoyable part of the job was walking around downtown during breaks. – less