Retrieval specialist (Former Employee) – Lake Mary, FL – July 27, 2016
The management was awful! Over the years, I've seen a few managers come and go, and they got worse! They do not learn the positions in the office, yet want to tell you how to do the work. She listens to the two supervisors instead of getting out of the office. New hire training lacks! Major favoritism, even though that is denied in meetings. Unless you're friends with the supervisor, there's no hope for advancement. Actually seems like the supervisor wants to take the manager's job. Unless you're a butt kisser, you are not appreciated. If you keep to yourself, you're "unapproachable." If you talk to other employees, you're "spreading gossip." I loved working there at first, but that place is going downhill quickly. Clients that have been there for years are constantly complaining. New client will find out, soon enough, the lack of drive that office has.
Off on holidays and it's Monday-Friday
Management, supervisors, hr, lack of professionalism, and the list, sadly, goes on
Micromanaging system of review and negative environment
Retrieval Specialist (Former Employee) – Lake Mary, FL – August 23, 2016
The office atmosphere is negative and does not allow people to perform at their optimum due to micromanagement. The employees become a "spread sheet only" and they are dehumanized. There are a lot of factors that effect the employee's ability to "make their numbers" that are out of the employee's control.
Order Entry Clerk II (Current Employee) – Redlands, CA – April 16, 2013
Management is really nice, rules and procedures are great and helps with work flow from a slow to busy days. I have learned a lot in this company, especially about legal ways to submit subpoenas, authorization requests, and workman's compensation requests. Since the company has several office locations and we work throughout the nation, everyday I will learn about other state's laws and rules as it pertains to my job. I learned how to speak to a wide range of people over the phone since part of my job is to call & verify certain information from medical facilities to "mom & pop" shops to law offices.
a review is done on work performance every 6 months, good management, friendly environment.
healthcare is too expensive & raises are only about twenty three cents, if you get a good review every six months or a year.
Office Administration/Data Entry (Former Employee) – Redlands Ca – August 28, 2015
Provided 15 years customer service with outstanding front office experience. Explain company personnel related documentation, including staffing, recruitment, training. Strong organizational skills, time management and multi-managagment skills of management.
ABI Film Retrieval Especialist (Former Employee) – Lake Mary, FL – June 23, 2013
This is a company with a great outlook. The business is great. But is been managed by people who have no idea about the business. Management is limiting the outgrow. That company runned for a few months with no one in charge and it work (that tells you how good the business is...) New management came in - a new burocracy - and business slowed down....instead of increase. Do not expect any training, but if you do not reach Management's goals expect to be let go.
Retrieval Specialist (Former Employee) – Redlands, CA – June 5, 2014
Management sucks, poor work environment..Management gossip's & talk about their employees negatively...All within ear range.. . Supervisors have no people skills, no training ability what so ever....At no given time when u r asking upper management a question... Should there face, body movement show that u r irritating them...U should have their un devided attention....
Production Specialist II (Current Employee) – Redlands, CA – June 20, 2012
ABI is a steady job with constant workflow, there are not many opportunities to advance within the company. The management is decent unless you get one who is part of the family who started the company, if they don't like you, they will find a way to let you go.
Document retrieval (films) (Current Employee) – Lake Mary, FL – January 14, 2013
A subpoena is mail/served to a facility (Hospital, Clinic, Dr's office, etc.) requesting x-ray/films/images. My job is to enforce the subpoena. Conacting facilities about our request. First, we request a list of the images.films that facility may have and issued payment for copies of those images. If no images/x-ray films are available then requesting an Affidavit stating that.
Everything, action and conversation is documented in the system. Facilities are located all across the Nation, from Hawaii to New York and Florida.
Once the films/images (CD) are received we verify that all is in order, and ship documentation and films/images to Client (Attorneys).
its a job recession proof
i had 250 cases where i was expected to contact each one of them on a weekly bases.
Respected local business with good entry-level experience.
Customer Service Specialist (Current Employee) – Redlands, CA – May 28, 2014
ABI Document Support Services is a company where everyone works to meet a common goal. Each day, members of all teams are in contact with each other to ensure that client orders for legal records are completed with speed and accuracy. In my own department, quality customer service is offered to all attorneys, paralegals, office managers, and insurance adjusters to ensure the building of rapport. As such, solidarity between workers is high, and each person’s effort is appreciated and has been shown to make a difference.
Poor compensation, insurance and no social interaction
Order Entry Specialist (Former Employee) – Redlands, CA. – February 14, 2014
Granted I had been out of the work force for years. So I was pretty disappointed at the total lack of social interaction. If it can't be done on a lunch break, it doesn't happen amongst the employees. The work environment is one of " if you don't know this, you're an idiot" deameanor. Many of us hired at the same time felt we were talked down to when we asked questions; yet in turn they'd encourage you to ask them. Very confusing. During my time there, O.T. was requested at least half the time. I guess that's great if you want the extra money. I didn't! A typical day at work is tedious for an order entry clerk. I learned that I thought I was attentive to detail and that I can miss a million things even after looking at something for half an hour. The co-worker thing seemed very "clique-ish" to me. The hardest part of the job was opening my paycheck. I didn't feel very rewarded and the health insurance was pretty poor, I got a bill for almost everything I did healthcare relative, AFTER the insurance was billed. The most enjoyable part of the job was 5 p.m ( going home).. There were times I'd speak to a desk partner briefly , and be called on it while I watched and listened to others who were favored, talk half the day away without anyone correcting them about it. A disappointing experience. I ended up quitting. I worked hard , I have ethics and respect for others. I expected the same and oftentimes didn't feel I got the same treatment. I didn't find it rewarding. Jobs have changed a lot over the course of the past decade or more.. It was a hard lesson learned.more... I went from being on top of my game with one company.. to feeling like a worthless idiot with another. THAT, along with the lack of compensation, eventually drove me to leave.less