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ABI Document Support Services
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8 reviews

ABI Document Support Services Employer Reviews

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  • Job Work/Life Balance
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Job Work/Life Balance
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Respected local business with good entry-level experience.
Customer Service Specialist (Current Employee), Redlands, CAMay 28, 2014
Pros: good health incentive programs.
Cons: insurance offered leaves something to be desired.
ABI Document Support Services is a company where everyone works to meet a common goal. Each day, members of all teams are in contact with each other to ensure that client orders for legal records are completed with speed and accuracy. In my own department, quality customer service is offered to all attorneys, paralegals, office managers, and insurance – more... adjusters to ensure the building of rapport. As such, solidarity between workers is high, and each person’s effort is appreciated and has been shown to make a difference. – less
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Poor compensation, insurance and no social interaction
Order Entry Specialist (Former Employee), Redlands, CA.February 14, 2014
Pros: casual attire ok
Cons: poor pay, poor health insurance coverage.
Granted I had been out of the work force for years. So I was pretty disappointed at the total lack of social interaction. If it can't be done on a lunch break, it doesn't happen amongst the employees. The work environment is one of " if you don't know this, you're an idiot" deameanor. Many of us hired at the same time felt we were talked down to when – more... we asked questions; yet in turn they'd encourage you to ask them. Very confusing. During my time there, O.T. was requested at least half the time. I guess that's great if you want the extra money. I didn't!
A typical day at work is tedious for an order entry clerk. I learned that I thought I was attentive to detail and that I can miss a million things even after looking at something for half an hour. The co-worker thing seemed very "clique-ish" to me. The hardest part of the job was opening my paycheck. I didn't feel very rewarded and the health insurance was pretty poor, I got a bill for almost everything I did healthcare relative, AFTER the insurance was billed. The most enjoyable part of the job was 5 p.m ( going home).. There were times I'd speak to a desk partner briefly , and be called on it while I watched and listened to others who were favored, talk half the day away without anyone correcting them about it. A disappointing experience. I ended up quitting. I worked hard , I have ethics and respect for others. I expected the same and oftentimes didn't feel I got the same treatment. I didn't find it rewarding. Jobs have changed a lot over the course of the past decade or more.. It was a hard lesson learned. I went from being on top of my game with one company.. to feeling like a worthless idiot with another. THAT, along with the lack of compensation, eventually drove me to leave. – less
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Very poor management.
ABI Film Retrieval Especialist (Former Employee), Lake Mary, FLJune 23, 2013
This is a company with a great outlook. The business is great. But is been managed by people who have no idea about the business. Management is limiting the outgrow. That company runned for a few months with no one in charge and it work (that tells you how good the business is...) New management came in - a new burocracy - and business slowed down....instead – more... of increase. Do not expect any training, but if you do not reach Management's goals expect to be let go. – less
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Good work environment, busy.
Order Entry Clerk II (Current Employee), Redlands, CAApril 16, 2013
Pros: a review is done on work performance every 6 months, good management, friendly environment.
Cons: healthcare is too expensive & raises are only about twenty three cents, if you get a good review every six months or a year.
Management is really nice, rules and procedures are great and helps with work flow from a slow to busy days. I have learned a lot in this company, especially about legal ways to submit subpoenas, authorization requests, and workman's compensation requests. Since the company has several office locations and we work throughout the nation, everyday I will – more... learn about other state's laws and rules as it pertains to my job. I learned how to speak to a wide range of people over the phone since part of my job is to call & verify certain information from medical facilities to "mom & pop" shops to law offices. – less
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A stressful and fun job to do.
Document retrieval (films) (Current Employee), Lake Mary, FLJanuary 14, 2013
Pros: its a job recession proof
Cons: i had 250 cases where i was expected to contact each one of them on a weekly bases.
A subpoena is mail/served to a facility (Hospital, Clinic, Dr's office, etc.) requesting x-ray/films/images. My job is to enforce the subpoena. Conacting facilities about our request. First, we request a list of the images.films that facility may have and issued payment for copies of those images. If no images/x-ray films are available then requesting – more... an Affidavit stating that.

Everything, action and conversation is documented in the system. Facilities are located all across the Nation, from Hawaii to New York and Florida.

Once the films/images (CD) are received we verify that all is in order, and ship documentation and films/images to Client (Attorneys). – less
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Productive workplace.
Data Entry Specialist (Former Employee), Lake Mary, FLOctober 15, 2012
Cons: management
My experience with this company was enjoyable and educational. Most of my knowledge about legal and medical documents came from that job experience.
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Repetitive work everyday
Production Specialist II (Current Employee), Redlands, CAJune 20, 2012
Cons: bad structure of seating and work environment
ABI is a steady job with constant workflow, there are not many opportunities to advance within the company. The management is decent unless you get one who is part of the family who started the company, if they don't like you, they will find a way to let you go.