ABILITY Network Employee Reviews

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Poor Management
Senior Account Executive (Former Employee) –  Minneapolis, MNAugust 22, 2017
Ability was a call center! Good product terrible Management. Their focus was less on revenue and more on number of dials and talk time! I would not recommend this company to anyone, they need to re-focus what is important for retaining employees, otherwise it will continue to be a revolving door!
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Very Basic, Lack of Senior Management Guidance, Little/No advancement
Senior Accountant Executive (Current Employee) –  Minneapolis, MNJuly 23, 2017
Disjointed senior and mid-level management. Unclear expectations. Not a lot of pressure if you can show diligent activity. Has some perks including fruit. No real way to advance in role or compensation. Unrealistic quotas. Limited learning opportunities after first few months.
Pros
Good camaraderie between sales people, no sharp elbows
Cons
Comp is well below market, no/little room for advancement - which is based on tenure not talent
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Overall a good company to work for
Implementation Specialist-Strategic Partner (Former Employee) –  Tampa, FLJune 20, 2017
Overall it was a good company to work for in the beginning. They over-hire and then eliminate positions. Lots of cancellations of subscribed services each month impacts their bottom line revenue with drives their reduction in their work force.

Te people that work their were great and all teams collaborated together to assist each other which made for a good working environment.
Pros
Good people and casual working environment, free vending machines
Cons
Management overh-hires resulting in position eliminations and down-sizing
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Productive and and Clean
Accounts Receivable Specialist (Former Employee) –  Minneapolis, MNMay 9, 2017
Great entry level positions available. Highly recommend for first time accountants. You even get free drinks in the vending machines. Just make sure you get to work early enough to find close by parking.
Pros
Free Drinks
Cons
Parking
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You can do much better!
EDI Enrollment Analyst (Current Employee) –  Tampa, FLMarch 8, 2017
No career growth opportunities. No real compensation or reasonably priced benefits. Laid-back dress code. Most of the people that work there are cool.
Pros
free sodas. laid back dress code
Cons
no real raises. no career growth
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Casual Work Environment that Cannot Support Company Growth
Technical Support Representative (Former Employee) –  Minneapolis, MNJanuary 26, 2017
A typical day includes answering phones all day with resolving email issues if phone queues allowed. Several of the newer products are supported by literally one or two technicians. So if one of these specialists took the day off or left the company, support for that product would be non-existent. Goals are not clearly defined by management. Terrible health plans (especially for a healthcare company!)
Pros
Free sugar! (Pop machines, Fruit twice a week)
Cons
Management plays favorites and is never completely transparent
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Horrible
Technical Support II/ Customer Service (Former Employee) –  Minneapolis, MNDecember 16, 2016
Dont care to share.. For each is it own... I wouldn't refer no one in a million years to apply to Ability Network. They have their favorites. Over worked and under paid. Treat employees like numbers.
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Growing Too Fast, forgotten roots
accountant (Current Employee) –  Minneapolis-Saint Paul, MNAugust 30, 2016
Mpls office is beautiful but culture is high stress, have to pay for parking downtown, Overtime is expected of salary employees. Very little recognition for hard work done. They move you around a lot in the building. Hard to make friends with high turnover.
Pros
Fruit and Pop free, quarterly company meals
Cons
Long hours, hard to take earned vacations, managers change often
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Great place to work
Technical Support Specialist (Current Employee) –  Tampa, FLApril 15, 2016
Great place to work
Great place to learn and build on your career.
Great Supervisor
Great Manager
Great Team

Enjoy coming to work.
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Terrible culture and no opportunity
Sales (Current Employee) –  Minneapolis, MNDecember 22, 2015
Lack of direction, poor management. Being a Director, I was surprised by how the management team micro-managed, and disrespected their employees. If an employee is not performing to your expectations, discuss it with them instead of belittling them in front of their colleagues. No chance for advancement unless you sell your soul. It's clear that upper management is looking to go public at any cost. They aquire companies with no regard for how it affects current customers and employees. No raises given and record profits made according the the town hall meetings.
Pros
Fruit and free soda
Cons
Everything else
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Fun Loving job
Data Administrator (Current Employee) –  Minneapolis, MNJuly 26, 2015
Enjoying working environment.
Very Good company
Good peers.
Satisfy with this job
• Seek electronic files in various CRM's, data drives and folders to identify customer contracts
• Collect, insert and manage data in Excel worksheets
• Deposit contracts into a central database
• Ensure a high level of data integrity and high standard of reporting
• Ensure timely analysis and reporting of processed data
• Maintain processes for collecting, aggregating, matching, consolidating and distributing Data
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Nice people, good salary but no career advancement
IT (Current Employee) –  Minnaepolis, MNJuly 23, 2015
Nice people to work with, good salary and benefits but no career advancement. The most enjoyable part of the job are the people here who care.
Pros
Work environment
Cons
No career advancement
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culture and people were great
Support Analyst /Sales Specialist (Former Employee) –  Minneapolis, MNApril 20, 2015
Ability Network provides a secure network service which simplifies complex workflow processes, enhance administrative efficiencies, improve patient security, and clinical awareness. The company serves a majority of the hospitals in the country as well as other health care providers, including the nation’s largest healthcare payer, CMS/Medicare.
Responsibilities included the sale and services to small medical offices, skilled nursing facilities, hospitals, home health, and hospices; updating customer information in Microsoft CRM; creating, tracking, and updating opportunities for sales representatives; review and process orders for direct and outside sales teams; track and report results from tradeshows, corporate events, speaking events, and public relations programs.
• Hired after three weeks of 6 month contract of being a temp for Ability Network after seeing my capability’s to quickly sell and acclimatize to the business.
• Trained three new employees into the sale support and specialist teams, helped coordinate care, reduce record fragmentation, and participate in new and emerging care models, and access the direct project network, state, and community-based Health Information Exchanges (HIEs).
• Assisted with the upgrade of 11,000 customers over a 7 month period following the merger/acquisition of Ivan’s and Ability Network. Daily sales calls with clients of the medical industry.
• Accomplished 300 upgrades in one month.
The management was all over the place. I had five new bosses within a year time period. They paid very poorly for the work they required of
  more... you and the instant you become too expensive to them they get rid of you for someone they can pay cheaper.  less
Pros
great culutre of work
Cons
horrible management
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Nice place to work, wish it was a better long term option
AR Assistant Manager (Current Employee) –  Minneapolis, MNFebruary 18, 2015
Typical day would be training newer employees, helping out with anything, handling inbound calls for payment and making outbound calls to track late payments.

I enhanced my customer service skills, learned about the Medicare industry and proper collection techniques.

My manager is one of the best managers I have ever had.

Hardest part of the job would be not being rewarded / recognized for hard work and results.

Most enjoyable parts of the job would be to always be learning something new and developing long lasting relationships with my co workers.
Pros
Free fruit, downtown location
Cons
Low pay, minimal advancement opportunity
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Sales driven, management heavy company
Anonymous (Current Employee) –  Minneapolis, MNFebruary 6, 2015
The technical support and implementation teams are severely underpaid for their skill sets. There has been huge turnover over the past 10 months in which techs are leaving for jobs that are paying $10-15k more a year, despite being level I positions. There are no clear career paths. Supervisors, managers, directors and trainers have been hired externally despite a pool of highly qualified candidates within the company. The morale of the support and implementation teams are lower than anywhere else I have worked. The amount of empty rhetoric provided by the company is staggering.
Pros
Free fruit on Tuesdays and Thrusdays, free beverages
Cons
Non-competive wage for downtown Minneapolis, unclear career paths, no company unity, no bonuses for support team, benefits become worse each year, etc.
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ABILITY is Great
Customer Service Specialist (Current Employee) –  Tampa, FLFebruary 6, 2015
ABILITY is a great atmosphere to work in with great people. Being in this environment has taught me how to conduct myself in a more professional manner, given me opportunities to better myself personally, and created an enjoinment that promotes career growth and opportunities for promotion.
Pros
Casual Dress Code, Greatn People, Employee Appreciation Celebrations
Cons
Not many opportunites to transfer.
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Great company to work for
Region Manager (Current Employee) –  Minneapolis, MNApril 2, 2014
I've worked at ABILITY Network for over six years. The enviornment is very relaxed. Co-workers, management are great to work with/for. If you work hard it is defenitely noticed. The benefits are very fair and competitive. I highly recommend working here.
Pros
Highly rewarded for hardwork and dedication
Cons
Monthly sales goals are very challenging to meet
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IVANS Inc. was mergered with ABILITY Network
Senior Staff Accountant (Current Employee) –  Tampa, FLJune 9, 2013
All accounting associates are loosing their jobs. ABILITY is located in Minneapolis, MN.
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A nationwide medical software company
Account Executive (Former Employee) –  Minneapolis, MNJanuary 23, 2013
Great co-workers and benefits. Hardest part of the job was reaching high sales goals. I learned a lot about Medicare and the healthcare industry in general.
Pros
worked out of my home
Cons
laid off due to re-structure.
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Overall rating

3.0
Based on 20 reviews
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2.9
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2.3
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2.5
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