Pros: management would surprise us on secretary day.
Cons: some days there are no breaks, especially after a 3 day weekend and the holidays.
Phones start ringing at 8:00am sharp and don't stop until 5pm. Learned to share/help fellow employees with difficult patients. Had a good relationship with management, co-workers, and professionals.
The hardest part of the job is dealing with sick people who do not feel well and being able to calm them, help them fill out paperwork, getting them a wheelchair etc. Understanding that people want to see their Doctor and they come to the front desk demanding to see them and you can clearly see that they are in need of emergency care. For example: clutching their chest, not able to breathe. I found that for the most part people are appreciative for the work we did. They would send us cards on the Holidays, bring treats, wave as they go by and call you by name. This is when you know you were helpful.