Abt SRBI Employee Reviews

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Productive work environment. Flexible scheduling. Supportive colleagues.
Research Interviewer (Former Employee) –  Hadley, MANovember 22, 2016
• Collected confidential personal data on health, social and political issues for health departments, universities and independent research organizations by making outbound calls daily to households.
• Explained, persuaded, and maintained key communication to effectively increase production, cooperation and completion rate.
• Improved completion, cooperation, and production rate.
• Communicated with professionalism and politeness to clients including client remote monitoring.
Pros
flexible scheduling.
Cons
inconsistent work/ hours needed not always available.
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good work place
Phone Operator (Former Employee) –  West Long Branch, NJNovember 6, 2016
consistently working
easy to get
good environmental
the hardest part of the job was dealing with difficult callers and keeping morale high with bad leads. but it taught me to keep [positive a skill i need in sales
Pros
good environmental
Cons
not enough money
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It's just a typical call center job
Research Interviewer (Current Employee) –  Huntington, WVSeptember 30, 2016
If they would quit hiring people and cutting our hours it wouldn't be bad but when you have bills to pay you can't depend on this job especially when they call you 5 times a month saying shifts has been canceled or hours have been cut
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A place to get paid
Senior Research Interviewer (Former Employee) –  Hadley, MAAugust 6, 2016
Talk to dumb people and try to convince them to do surveys. Site was cool but the corporation as a whole was not. The do not call list doesn't apply to this kind of work.
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Flexible and well paid
Field Interviewer (Current Employee) –  McAllen, TXJune 30, 2016
You set your own schedule unless interviewee can only do an interview a certain time you must be willing to adjust your schedule. You have a training once a year for week were you get to interact with other co-workers and management pretty much the only time you get to see them.
Pros
Flexible
Cons
No assignments means no work, contracts
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fun fast paced work environment
Senior Research Interviewer (Former Employee) –  Hadley, MAMarch 9, 2016
it was a fun fast paced work environment that was extremely inclusive and rewarding. i was able to have a very flexible schedule and any time something came up i was able to esialy work out a compromise with my supervisors.
Pros
amazing coworkers
Cons
short breaks, uncomfortable chairs
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Encouraging workplace to enjoy with co-workers
Survey Interviewer (Current Employee) –  West Long Branch, NJFebruary 24, 2016
My typical day at work is calling respondents to interview the survey for up to 20 to 25 minutes. I learned to be a lot sociable and convincing to people i talk to. Usually need to have 1 complete survey ever hour or 2 to make the rate. Co-workers encourage you to work harder. The hardest part of the of the job is dealing with rude comments from respondents while interviewing. The most enjoyable part of the job is completing the survey.
Pros
making your own schedule
Cons
short breaks
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A good casual place to work
Survey Interviewer (Current Employee) –  Huntington, WVFebruary 12, 2016
I have worked here a year now. You find out what survey you are working on and where you will be sitting for the day. If you have to be trained on that survey you report to the training room or are trained at a supervisors desk. You are given an aim for how many surveys to complete an for the particular project. This is fairly easy work once you learn the basis skills need to conduct the surveys. You are conducting surveys for legitimate companies who are contracting out to survey companies. The information you are collecting is useful on many levels. I have learned how to use my voice to persuade the respondent to answer survey questions. I have learned how to talk to the person like they are a human while being professional. This job gives you useful telephone skills. The co-workers here are kind. Most people are willing to explain something to you or help you to feel better when it is a slow survey day. You can feed off each other to get motivated to get more surveys. There is a lack competition because everyone is working as a team to help fulfill the goal for the night. You set your own schedule every week. There are rules for how what to do when you need a day off. It is useful to memorize these rules and to replace them when needed. The scheduling is your responsibility and that is sometimes difficult to keep up with because in most jobs they tell you when you can work. This is a good beginner job you should not feel like you can't do this. If you enjoy talking on the phone it would be a good job for you. Some people of course misunderstand what we are trying to do  more... when we call them and ask them to do the survey.  less
Pros
Casual Atmosphere
Cons
Work mostly at night, misunderstood job
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Great company
Field Manager/Field Interviewer (Current Employee) –  Cambridge, MAOctober 12, 2015
Greatest job on earth! Company recognizes and rewards efforts. Gives you opportunity based on your experience. Can't go wrong with this company.
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Comfortable and Happy Work Environment
Research Associate (Current Employee) –  Hadley, MASeptember 7, 2015
I call hundreds of people a shift from all over the country. Learn new things about people for research everyday. Managers are all so helpful and professional. Everyone you work with is so easy to get along with. Love the people, it can be boring.
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Great experience
Research Interviewer (Former Employee) –  Long Branch, NJSeptember 3, 2015
First ever job.
taught me how to make and save money.
Loved working with my co workers and looked forward to coming in everyday seeing steady customers.
Pros
free food
Cons
no benefits
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Productive work place
Telephone Interviewer (Former Employee) –  Fort Myers,FLAugust 3, 2015
Loved the job and flexible scheduling. Assisted callers with online surveys. Had to read verbatim and get consumers to comply with survey etiquette. The staff was amazing.
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Lively workplace.
Researcher (Former Employee) –  Fort Myes, FlJuly 16, 2015
This workplace is for those who want to make a little extra money. You can make your own schedule. And you must work one weekend day per weekend. Other than that it is a busy place but very good in pay and the people are very friendly.
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its good as a 2nd job or a job for a student
Telecommunications Research Interviewer (Current Employee) –  Fort Myers, FLMay 26, 2015
it's a good company to work for you get to make your own schedule, you have to work a weekend day but Friday does count as a weekend, minimum of 20hrs max 29hrs
Pros
get to make your own schedules, 401K as soon as you start
Cons
you work nights times to come in are either 5 or 6 and out times are 9 or 12, they don't know what hlidays are, & you get yelled at alot
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Fun
Research Interviewer (Current Employee) –  W Long Branch, NJMay 21, 2015
Can be boring work at times, but they make it fun. You are doing good work for good causes. Have pizza parties when you make certain goals. Incentives to work certain hours. Can win stuff sometimes.

Basically call people on the phone for research studies for good causes. Kind of a for profit for the not for profit. I've done research for the CDC, California Highway Patrol, Amtrak, some political surveys, Rutgers U, Columbia U.

Work environment is relaxed. No real dress code, provided you dress appropriately. People talk all the time, read, do homework. There is no minimum of studies to complete, nothing to sell, not asking for money.
Pros
Pizza Parties, Gift Certificate Incentives, Fun environment, great for students, make your own schedual
Cons
No healthcare, get hung up on a lot, telephone research, cold calling
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I like working at this company.
Call center Survey Interviewer (Current Employee) –  Huntington, WVMay 11, 2015
This company is a good place to work at and pays good money and is pretty easy. on a good day you might get four completes and on a bad day you might get none.
Pros
It pays good and the hours are good.
Cons
the breaks for and 8 hour shift are short. There isnt really anything bad about this job.
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Mediocre temporary job, best to be avoided unless desperate.
SHIFT COORDINATOR (Former Employee) –  Hadley, MAMarch 27, 2015
I found most co-workers enjoyable to work with. Upper management was difficult to work with, often creating policies and procedures that greatly hindered our ability to be productive. Upper Management's solution to every problem is to increase the responsibilities of the Shift Coordinators and Production Assistants without providing any compensation. Within two years, the workload quadrupled, the "salary" remained the same. The company's definition of the word "salary" was interesting and wrong, according to Merriam-Webster. What the company called "salary", worked like this: Work more than 40 hours and you are salary, work less than 40 hours and you are hourly. The Field Division VP described himself as a bully, which he reinforced numerous times, often using intimidating and often verbally abusive tactics to bully and demean those under his supervision for no discernible reason. The VP has also been heard making inappropriate and unprofessional comments concerning the orientation of staff members. The Human Resources Department behaves more like a criminal organization, often using any and all unethical methods they could get away with to deprive employees at all levels of certain benefits and compensation that employees have earned and were entitled to. Members of HR have been heard discussing unemployment claims, stating that "the company's unofficial policy is to fight unemployment claims with everything we have, including using lies and slander if we can get away with it, anything to avoid paying a dime for unemployment."
Pros
A few good people work here.
Cons
Poor management, shady business practices
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horrible
Phone interviewer (Former Employee) –  Manhattan, NYFebruary 21, 2015
Its a transitional job. and unfortunately we couldn't see eye to eye on certain situations. and it was time to move on. if you need supplemental income, this would be it. but its not a main job
Pros
11hr $
Cons
Part time hours, may have to work 7 days week to get them if its a main job, if its not, then fine. just get ready to talk, an arrogant supervisors who need a reality check. good luck if you wanna keep to yourself, they dont like that either.
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Laid back easy going work place with casual dress
Research Interviewer (Former Employee) –  Huntington WVOctober 14, 2014
I would love to work for this company again. It was a fun, laid back, easy going atmosphere, but it was still a serious work environment. A typical work day consisted of several hours of completing surveys and a few 10 minute breaks. The management was decent and the co-workers were all great and easy to get along with. The hardest part of the job was when you got stuck on a call that made you stay after the time you were supposed to get off work. The most enjoyable part was the free Jimmy John's.
Pros
casual dress and you make your schedule
Cons
short breaks and sometimes not enogh hours
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A good place to work
Social Researcher (Former Employee) –  Hadley, MAOctober 3, 2014
Sometimes conducting surveys is quite repetitive. The social atmosphere made this place worth spending time in. Abt SRBI provided a professional experience without demanding more than was necessary to complete the required tasks to the best of the work force's abilities.
Pros
relaxed work environment, social, down to earth management
Cons
repetitive work
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Overall rating

4.1
Based on 32 reviews
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Ratings by category

Work/Life Balance
4.2
Compensation/Benefits
3.5
Job Security/Advancement
3.1
Management
3.8
Culture
3.9