Fun environment between customers and co-workers
Personal Banker/Teller (Former Employee) – Westminster, CO – October 10, 2016
Being able to help people with any issue they may have is rewarding, customer service goes along way for everyone involved. I learned that sometimes people would take they roll as manager as an escape from helping customers, it taught me how to interact with happy customers and not so happy customers and how it is very important to put myself in their shoes. Working with people who procrastinate or lack care for the customers was tough, not everyone wanted to go out of their way to help customers, its was the hardest thing having to apologize to the customers for something that could have been easily avoided. Management would allow this to happen with ease. Through all the rough, by the end of the day it was worth the struggle knowing that I helped someone, small or big problems. They come in to the bank knowing they are in caring hands.
Getting to know customers on a personal level, improving my customer service.
Not being able to explain sensitive imformation to customers to help them in the future.