Great as long as you can handle the emotional ins and outs of call center life
Customer Service Representative (Former Employee) – Farmington, MO – May 16, 2012
Overall, it was a good company to work for. The benefits were ok. There were good supervisors there, but they were far and few between. The hours were good, and there was usually overtime available if you wanted it. Many times there were opportunities to get time off if you wanted it also. The biggest struggle I had with the job was trying to help the customers with all of the restrictions that were placed on the customer service reps. Most of the time, if you got one of the good supervisors, they would help you do what needed to be done, but too many times, there wasn't much that could be done. Surveys were a direct reflection on your performance, however many times there wasn't much that you could have done to change the outcome.
All in all, I'd probably do it again, and work harder this time.
consistent work, good pay for the area, communication was fair
benefits, consistency through the call center