Customer Service Representative (Former Employee), Tell City, IN – February 12, 2013
Pros: fast paced and good pay
Cons: turnover rate
Everyday was pretty much the same in a cubicle answering phone calls. This was not a hard job it just kept you on your toes. I learned alot about issue resoultion, and helping take care of customers questions and concerns. The hardest part of this job was when a customer called and was very unsatisfied. The most enjoyable part of the job is that it – more... was fast paced. The only negative is the turnover rate, and getting laid off. – less
Network Infrastructure Technician (Former Employee), Jeffersonville, IN – January 30, 2013
Pros: got to see a lot of the country.
Cons: job can terminate at any moment without notice.
When with this company there were several aspects. Install CATV5 cable: Each hospital or nursing home site would be walked through and we would decide where to place the CATV5 lines for the kiosks, wireless access points, additional data lines and back bones for any additional main or independent distribution frames (MDF, IDF) Design Microsoft Visio – more... Blueprint for facility: I would take the building floor plans, copy them to a jpeg file, then convert the drawing to Visio showing where each kiosk, data, wireless access point, MDF, and IDF were located. Install MDF/IDF: Once the locations were determined and Visio completed, the team would begin running the data lines. I would assist them if necessary, but after a time I was the only one on my team that could do the Visio, so it became my job to rebuild the old MDF’s or IDF’s. I would build a new rack for mounting the servers, switches, wireless controllers, patch panels, monitors where necessary. I would then lapel and verify each port label and location. In addition, any line we ran had to be certified with a Fluke Networks Cable Analyzer DTX-1800-MSO 120. I would make crossover cables, jack every line, Patch every line, and ensure all the equipment was properly working. Additional Information: This job was not in one location, it was done as contract work for Kindred Healthcare Systems, in their Implementation Services department (PCC division). I travelled from California to Boston and many places in between. Due to the time deadlines of having the site operational, there were many times where we would have to do a two week job in one, so overtime and long hours are no stranger to me. – less
lead support (Current Employee), farmington – January 26, 2013
I currently work at accent and I do like the fact they give generous amounts of available time off, and work with your schedules. What I dislike is that there is little to no communication between supervisors, you are in constant fear of losing your job, they will do anything they can to not pay your bonuses. Oh and aslo since Sprint service sucks and – more... is getting worse you get yelled at quite a bit. If you enjoy lying to people and not being able to help them with issues they're having and not getting paid correctly...(ever) then this is the job for you!! – less
Customer Service Representative (Former Employee), Hot Springs, AR – January 22, 2013
You cant really say anything nice about this place. Half the staff are complete idiots. Trying to get a management position after meeting and exceeding expectations for two years and getting shut down so someones undeserving wife can be put in there. (Husband was threatening to quit if she didnt get the position) Training manager broke into the building – more... after hours and read confidential employee information. – less
Was a great place to work. I miss it actually. Only sad I couldn't stay with them. I would work for them any day.
Customer Service Representative (Former Employee), Hot Springs, AR – December 29, 2012
Pros: the bennifits are great. great place to advance.
Cons: tuff requirements to follow.
Accent was a great company to work for. They have a good family unit about them. They believe in furthering each other the best that they can. The wages were great as well. I am only sad that I was not able to stay with them due to family illness I was pushed to have to move to another state. Accent is a great place to work!
Medical Claims Processor (Former Employee), Omaha, NE 68106 – September 12, 2012
Pros: flexible hrs
Cons: some times searching all day and not finding any overpaid claims, you had to maintaine with in the hr. a % of how many keystrokes - how many claims, daily $ goal, and accuracy.
Finding overpaid Medical Insurance claims. I learned how to interpret each contractual agreement between the caregiver and insurance companies. How to apply Individual Medical benefits(co-pay-coins-deductible) Identify Service codes and ICD9 codes) Knowlidge of Policies. Review claims for possible coordination of benefits ( which Insurance is liable – more... as the primary payor) such as Medicare - Medicaid - BC/BS - Aetna - UHC. Calculate how the claim should have been paid correctly. Co-workers very helpful and informed easy to get along with.Hardest part for me was: Applying commas, spacing. Enjoyable part was doing the searches and finding overpayments. This is a fast and stressful job, however to ease the pressure I suggested a Puzzle (1000 peaces, was placed on a desk, and each employee was able to put in few peaces to comleet the puzzle during breaks. – less
Customer Service Specialist (Former Employee), Farmington, MO – August 29, 2012
Pros: so many games and fun!
Cons: short breaks
My typical day at work I would go in and set up my cubical and have all computer programs up that I needed for that day. I learned everything about sprint that you could imagine! My management was kind of everywhere I didn't get to see them much. My co-workers were awesome! We all worked together as a team and got things done! The hardest part of the – more... job is when someone is cursing you out for something that has absolutely nothing to do with you. The most enjoyable is the fast pace and again my co-workers! – less
A somewhat fun work envronment depending on shift.
Customer Service (Former Employee), Farmington, MO – August 12, 2012
At this job I took inbound calls for Sprint so the majority of calls were people complaining about their service, bill, or phone. It was generally easy answering questions but when customers are mad over something you can't control or change for them then it gets tricky. Trying to get a supervisor over to you to assist on the call in a timely fashion – more... wasn't so easy. Some of the management staff was great and others weren't. For the most part the co-workers were fun. The hardest part about the job is following the proper guidelines on each and every call because you get graded on many different things and there can be someone listening at any given time. – less
Bilingual Customer Service Rep (Former Employee), zephyrhills – May 31, 2012
Pros: great environment.
A typical day at work was great . I got to my job went to my desk and started my regular day. Management was the best we had two great floor supervisors in our area and they were great. They helped when you needed any questions they were there to help and support you. The hardest part of the job was going home at the end of the day. The most enjoyable – more... part was the interaction with the customers and being able to help them solve the problems they had with their product. Also when they gave me complements for the job I was doing and for being nice to them even if at first they were upset. – less