For Accenture, the accent is on helping businesses improve their performance. The world's largest consulting firm, Accenture offers a well-balanced portfolio of management consulting, technology, and business process outsourcing (BPO) services to some of the top companies and government organizations in the world. Corporate clients span a broad spectrum of industries -- from retail to communications -- and include more than three-quarters of the FORTUNE 500. Clients use Accenture's services to enter new markets, increase revenue in existing markets, improve operational performance, and deliver new products to market. Accenture is domiciled in Dublin but headquartered in New York.
Accenture has offices and operations in more than 200 locations in about 55 countries worldwide. The majority of its revenue is balanced between the Americas and Europe, Middle East and Africa (EMEA). The US is its largest individual market, generating about one-third of total revenue. The remainder is made in the Asia/Pacific region.
Accenture's business is divided into five operating groups: Communications, Media & Technology; Financial Services; Health & Public Service; Products; and Resources. Although revenue generated by these operating groups is well dispersed, Products is the company's largest segment, serving mainly consumer-oriented industries, including automotive, consumer goods, life sciences, retail, transportation, and travel services.
Accenture has a global network of innovation centers in the US, Australia, China, Japan, Singapore, India, France, and South Africa.
As the global economy has improved and the demand for its consulting and outsourcing services has increased, Accenture recognized an 18% spike in revenue (from $23.1 billion to $27.4 billion) and a sizable 28% increase in profits ($1.8 billion to $2.3 billion) from 2010 to 2011. Like many global companies, Accenture in 2009 was affected by shrinking demand for its services due to clients cutting back in the midst of the economic downturn. As a result, at the end of the year the company recorded restructuring costs totaling $253 million.
Accenture's strategy is focused on deepening and differentiating its industry and technology capabilities from competitors. It is doing so in part by investing in analytics, cloud computing, insight-driven health, interactive and digital marketing, mobility, and smart grid. Acquisitions and and joint ventures are also key means through which Accenture enhances and adds to its offerings. One such partnership is Taleris, the firm's newly-formed joint venture with GE Aviation, which provides airlines and cargo carriers with intelligent operations services.
From a geographic standpoint, the company is focusing expansion efforts on certain emerging markets in particular, such as Brazil, China, India, Mexico, Russia, South Korea, Turkey, and certain countries in Southeast Asia and the Middle East.
Mergers and Acquisitions
Adding to its footprint in Asia/Pacific, Accenture acquired in 2012 Singapore-based Newspage Pte Ltd, a provider of distributor management and mobility software that helps consumer goods companies improve their operations, sales performance, and data visibility.
Earlier in 2012 the company expanded its operations through the purchase of Octagon Research Solutions, Inc., a provider of clinical and regulatory information management solutions and software for the pharmaceutical industry. The deal gives Accenture a means to provide clinical and regulatory services to pharmaceutical companies.
Focusing on beefing up its Financial Services segment, in 2011 Accenture acquired Duck Creek Technologies, a provider of software and tools catering to the insurance and health care sectors. At the time of the transaction, Duck Creek served about 60 clients throughout North America and the UK.
Accenture obtained RiskControl, a consulting firm based in Brazil, in early 2010. Also that year Accenture bought Beijing Genesis Interactive Technology Company, an embedded software firm providing mobile software outsourcing services to companies in China. The acquisitions furthered Accenture's penetration into the cutting-edge smart phone support services market.
Near the end of the year, Accenture acquired the BPO business belonging to Ariba, a provider of supply chain management software. Accenture bought the operations for $51 million and added to its existing sourcing and procurement services and client base as a result of the deal.
In late 2009 Accenture looked to solidify its position in a vital market when it obtained the Symbian professional services unit of Nokia. The unit offers engineering and support services for the Symbian operating system, one of the world's most widely used operating systems for smart phones. The acquired operations provided a broad range of embedded software services for mobile devices and were rebranded Accenture Embedded Mobility Services. – less