Software Engineer (Current Employee), Pune – March 25, 2014
Accenture is great company which takes great care of it's employees especially female resources. It's gives high priority to their security/safety . Appraisal process is very nice.Growth wise it's very good for a resource.It takes care of overall development of its resources. very strict about it's policies . Inshort its a very nice organization.
Team Lead - HR Operations (Former Employee), Bangalore, KA – March 16, 2014
• Currently in-charge of getting a process transitioned from Onshore to Offshore. Prepare process documentation(Work instructions) for team through inputs collected from Onshore through meetings, Daily calls, email communication. • Prepare Operational excellence (OE) documentation for the new process and get it signed off from Accenture Leadership. • – more... Train the team on OE practices and the new transition process( Knowledge transfer) • Manage the day-day activities of the project, manage the resources and handle client escalations. • Monitor, interpret and mitigate the ongoing operational risks. • Manage the team & the SLA’s attached to its deliverables. Prioritize and manage work tasks. • Mentoring, Quality Monitoring and Audits, Provide coaching/feedback, Quality Report Generation, Defect Analysis, Identify Training needs, Develop Remedial Action Plans for Junior and Senior HR Administrators. Provide feedback to individual team members and share the same with the Manager. assisting the Manager in performance management activity for the team. • Primary Contact for all client feedback in areas of productivity, updates, quality, efficiency etc
• Identify performance issues of the team and initiate and manage PIP. • Creating & implementing workflows and process flows to facilitate structured support in all areas and issues. • Knowledge transfer and Project Planning. • Scoping – Identifying in scope & out of scope of project during transition. • Training need analysis along with the process owners & trainers for the team. Trainings areas - soft skills, systems, process, contextual & cultural. • Handle Service Issues/Complaints, conduct Root Cause Analysis, provide resolutions and deploy corrective measures to prevent future escalations. • To effectively and proactively control costs and assists in various cost-saving initiatives. – less
Handling 15 Member team CMT Industry (Current Employee), Bangalore – February 5, 2014
Accenture Gave me opportunity to work in new and very dynamic process related to Banking Industry. Did the transition for HFM process and brought this process from Australia to Bangalore and did the knowledge transfer to a team of 6. Later moved to a different, team with in the same client, called External Reporting Operations, where in i was handling – more... a team of 14. This team was handling the entire Australia region Banking operations.
15Mths back moved to Fixed Assets team for a top 10 NASDAQ listed company. This way got lot of opportunities in learning and building new skills in the company. – less