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54 reviews

Acceptance Insurance Employer Reviews

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  • Job Work/Life Balance
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Good starting point for a insurance career
senior Intake Analyst (Current Employee), Nashville ,TNMay 31, 2014
Overall this is a good place to work. I have learned alot while working here. I have learned how to complete transcriptions. Also I complete alot of duties for the supervisor. we a have great team of people in my department. sometimes we get overwhelmed with calls but we always seem to pull through those hard times.
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Productive sometimes fun
Sales Manager/Agent (Current Employee), Huntsville, ALMay 30, 2014
Cons: health care, no weekends off
A typical day includes meeting sales goals making collection calls for current and past due payments my employees work with me to help strive for the goals the company has set for our store the hardest part of my job is getting others to implement changes that the company has put into place the most enjoyable part of the job is getting to meet new people – more... from all walks of life and hearing there different life stories. – less
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Small perks don't make up for low salary
Total Loss Claims Adjuster (Current Employee), Nashville, TNMay 11, 2014
Pros: friendly co-workers, chance to promotions, casual atmosphere
Cons: health insurance, salary, work load
The majority of my co-workers are friendly, helpful and team players.

Small perks such as being able to wear jeans on Fridays, March Madness bracket contest, Thanksgiving and Christmas lunch provided by company.

Salary less than other companies with little chance for increases.

Health insurance benefits are worst I have had in 30+ years of employment.

Constantly – more... short staffed, making working load in claims virtually impossible to keep up with. – less
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I love working here and management is great
customers services rep (Current Employee), corporate office Nashville, TNMarch 27, 2014
Pros: management and coworkers
Cons: must work saturday
I really enjoy working here. Your coworkers are willing to help you. Management is on your side to make sure you have everything you need to preform the job.
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Long Hours
Insurance Agent (Former Employee), Cedartown, GA 30125March 21, 2014
Quote, issue and management policies. Process payments. Call renewals. Call Past Due customers. Call current due customers. Process daily policy reports. Process end of day duties (deposit & close-out)
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Life is what you make of it!
Agent (Current Employee), Atlanta, GAFebruary 6, 2014
Pros: 38 hours a week, unlimited earning potential
Cons: you have to work marketing hard in order to grow your business, but that increases your pay, so i guess its not that bad
We have been in a turnaround situation for the past few years and there has been a lot of change, but overall I would say that its good. There are a lot of the original folks who either wouldn't or couldn't make the change, but I like where we are going. If you look at the stock price, I'd say we're headed in the right direction. We ask management for – more... things and we get them for the most part.

A lot of folks have complained about the quality of work life and what's expected, but having to only work 38 hours a week is pretty good to me. I didn't like the having to work Saturdays, but have come to like having a day off during the week.

Compared to other jobs I've had, this job is great! – less
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Worst mistake
Agent (Current Employee), GAJanuary 6, 2014
Upper Management is unlike I have had ever. If you like to make 100 calls a day. Have unrealistic expectaions put on you everyday. Get verbaly abused for preformance when not called for. Then I would reccomend woking here
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If a job environment could be Hell, it would be this place....
Corporate Employee (Current Employee), Nashville, TNDecember 13, 2013
Pros: cant really think of any
Executive management is unethical, and fires anyone that stands up and tries to do the right thing.
Education is not valued, and they choose to hire individuals with no education so they can get off "cheaper".
President of the company hires all his friends from other bankrupt companies and then collects an $800.00 referral fee when they are hired.
Solid – more... employees that are trying to make a difference are fired or run off because they dare to refuse to commit fraud or discriminate.
Members of the executive team that have been hired by the President as friends are actually inept at basic job functions, and make perilous business decisions everyday due to their ignorance.
Agents/CSR's are told to work six days a week as a salaried employee, and not given a day off between Dec-Apr - if they object, they are fired.
There is no one to go to with grievances because the corruption starts at the top - there are no employee advocates
Company policies are followed at whim, if they are even interpreted correctly by Executive Management - most of the time, decisions are made without regard to company policy or precedent
Acceptance is the lowest paying company in this industry, they KNOW it, and they don't care.
All of the Executive Management team refers to the front line employees (the CSR's, Claims Analysts, Underwriters, etc) as "welfare moms"...they could care less if any employee makes a living wage or has time to spend with their families

Here is the best advice for Upper Management:
-Stop intimidating employees and threatening them with their jobs if they don't want to be complicit in discriminatory/illegal activities
-Stop hiring your friends and getting rid of anyone that actually knows how to do their job
-Stop taking kickbacks, referral fees and bonuses illicitly when your employees haven't seen a raise in almost three years
-Stop firing employees for telling you that a business decision you have made/are making is not only illegal, but not in the best interest of the company
-Stop referring to the front line employees as "chattel" and treating them like dogs - you catch more flies with honey.
-Stop lying to peoples faces
-Stop lining your pockets while the lowest paid employees in your company, the ones that MAKE the profit, go uncompensated.

If you have ANY option at all, even if it is McDonalds....go work there. You will be sorry you came to work for Acceptance. I wouldn't let their company name make a greasy spot on my resume. – less
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Where is the 0 star choice? horrible place to work!
Agent (Former Employee), AtlantaDecember 6, 2013
Pros: paid for license
Cons: long list.....
You do not want to work for this company! Management is clueless. Treat their employees horrible. No time off November-April even if you have vacation time. Have to work every Saturday. You'll spend your day harrassing people.
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N?A
Managing Agent/ Key Holder (Current Employee), Indianapolis, INNovember 27, 2013
I work in a retail office alone with no days off except for Sunday because we're closed. I deal with customers face to face as well as over the phone dealing with issues and payments on their auto policies.
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Sell your soul for a pot of gold
Agent (Former Employee), GeorgiaOctober 30, 2013
Pros: agent pay is generally good (depending on your policies in force), they will pay for you to get licensed, get your license and then go work for a agent and double your earning potential
Cons: no work life balance, working every saturday 10 - 5, no days off around the holidays, no days off on the first and the fifteenth of the month, and no days off from feb - april
The company has all new upper management team that know only one thing and that's venture capitalism, meaning they are in business to squeeze out what ever profits they can find and then they are on to the next company. On the surface Acceptance is insurance company but behind the scenes its a debt collection agency ( meaning they will call you three – more... days prior to your bill being due and if you don't answer they will call you every day three times a day until your policy lapses and then they will call you 10 days straight three times a day threatening to report you to the state for no insurance) very similar to a title pawn company or a rent-a-center . In normal insurance companies as a Agent you take pride in knowing that once you meet a family and they decide to trust you as their agent to trust that you and your company will secure their financial interest only to have a claim and have it take more than two months to be resolved. Upper management preaches about a GUEST program for approaching each customer (in a cookie cutter style) making each Agent and customer service rep seem robotic and pre rehearsed, insurance is not a cookie cutter business, its about building consumer and community trust. Its about being yourself and the GUEST program is a way for the company to ensure that every agent looks and sounds the same (no individualism at all). I was shocked to learn that 95% of the upper management team have only been in the insurance industry for less than 2 years and 98% of them don't even have their insurance licenses but yet they will micromanage you on your sales processes based on theories and can barely give a quote or take a payment themselves. Its interesting to me that a company with a stock trading at less than $1.30 per share continues to push the law in terms of the insurance industry. I was there for a less than a year and this company has been audited by the Georgia insurance commissioner twice. Shady business practices, multiple OSHA violations for forcing hourly employees to work 6 days a week without honoring overtime. Multiple instances of rate discount fraud but yet the tight rope continues to get walked. I walked away because I could not continue to show fake pride in a company that I knew cared nothing about there employees and definitely not their customers. Lastly there are hundreds of great people working for this company on the front lines, working in bad neighborhoods and they still do it with a smile. As a Agent you benefit from in some cases working in a established office with a good solid policy count so you can make a decent living however sitting right across from you is a customer service rep that knows just as much as you and works just as much as you do but only makes $10 per hour. I was fortunate to have multiple options to pursue once I saw the make up of this company and I decided to walk but if you are pondering this opportunity please think beware of the trap that you are walking into unless you are applying for one of those cushy upper management jobs. – less
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Making calls, posting payments,
Customer Service Rep (Former Employee), Vidalia, GAOctober 14, 2013
Pros: meeting new people everyday
Cons: company was a cut throat company
I liked this job because I got to work with the public. My duties were making daily collection calls, writing policies, posting payments, ordering supplies, answering the pone, making appointments, cleaning the office.
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IT WAS A GOOD PLEASANT JOB
Customer Service Representative (Former Employee), Greenville, SCOctober 8, 2013
It was a very good job. I did a lot of marketing. I also took payments and made reminder calls to customers
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Good Learning point
Customer Service Representative (Former Employee), Huntsville, TXOctober 1, 2013
I didnt work here for long so I didnt learn much except the basics of insurance.
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Sitting at a desk for 10 hours yapping on the phone
Customer Service Representative (Former Employee), Augusta, GASeptember 19, 2013
Pros: lots of free time in the office; company paid for insurance license
Cons: at the office
My day started by calling "clients" whom had lapsed on their policies or were about to lapse (had to call them 3 times a day). The other half day of my was spent chasing down customers who bounced checks for their premium payments. I was hung up on and sworn at most of the time. Customers were rude a majority of time and quotes were very unreasonable, – more... making customers very angry.
Pay was okay. When I started I had every other Saturday off but that was soon taken away. Agents get most of the glory while the CRS's do most of the leg work. Underwriting is not the most honest group of people either. – less
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They make you work every SATURDAY
Insurance Agent/Sales (Former Employee), Columbia, SCSeptember 18, 2013
Pros: the managers are not in the office with you
Cons: saturday long hours 10-5
I enjoyed providing for the customer. The company has become very inconsiderate of your family life. They make you take PTO time for saturdays when the office is not busy for two workers to be present at all times.
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Eeoc & Labor Board need to investigate
nothing (Current Employee), texasSeptember 11, 2013
Pros: nothing
Cons: everything-hours& management & way people treated
Labor board and Eeoc need to investigate them. They are dirty and 2 faced. They think people are stupid and unaware of their rights. And they take off all the employees overtime hours illegally. Ths DM discusses private issues with outside people and other employees.They show favortism on a daily basis. Some are allowed to do things that others are – more... not allowed to do. Discriminatory. Upper managemnet think they can talk to you any kinda way. They have been robbing people of their overtime for a long time. People working with NO insurance license. – less
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fun management and very go with the flow
Customer Service Rep (Former Employee), york paSeptember 4, 2013
if i would have passed my test i would have loved to be there, the hours were amazing and the pay was nice to along with benefits!
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HORRIBLE!!!
CSR (Former Employee), Atlant areaJuly 27, 2013
Pros: they pay for your insurance licenses!
Cons: too many to list!!!
Run as fast as you can!!! This company does not value good employees. They will work the dog snot out of you with no remorse and no regard to your personal life and family. They harass you all day via email, "it's not enough gang, we have to do more, only 3 ofcs on the board, this is unacceptable"....their prices are ridiculously high and therefore, – more... most customers with good sense run for the door. Acceptance somehow thinks this is the employees fault. They have their employees harass customers on the phone, calling them 3 times daily. They make their employees use their own gas to go into the community and put out 250 flyers per week. They expect you to work 6 days a week. The Saturday hours used to be 10-2 and with a one day notice was changed from 10-5 every single Saturday. Do not work for this company!!! Your life will deteriorate fast!!!! They pay their CSR's pennies and the CSR's does the same work as agents. Their agents who have been with the company from 10-20 years are resigning at a record pace!!!! Upper management is incompetent and do not hold insurance licenses!!! Disastrous!!! – less
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Please DO NOT apply
CSR Agent (Former Employee), Columbus, GAJuly 11, 2013
Cons: way too many
My Agent was and still is sneaky unethical and greedy. I felt sorry for the customers he manipulated. New DM come aboard and have no prior insurance experience or license. The current Regional Manager is a crook and talks to his employees like trash. Not to mention not licensed.

He moved to the south a couple years now manages areas in AL and GA. In – more... the last year at least 40 agents and CSR have resigned. The home office is just as bad. I could go on and on. Trust me BEWARE! – less

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About Acceptance Insurance

First Acceptance sells car insurance to customers wanting to stay on the right side of the law. The personal auto insurer operates – Read more

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