Customer Service Representative (Current Employee) – St. Louis, MO – May 31, 2015
Over worked and under paid. Disorganized, unprofessional and poorly ran. No room for advancement or moving up. Don't care about there workers, make you feel like your expendable. Poor benefits and expensive insurance.
Customer Service/Medical (Former Employee) – St. Louis, MO – May 15, 2015
Answer inbound calls, Verify HIPPA laws, Setup transportation for medicaid, medicare members that need to get back & forth to their doctors appointments. Contact Vendors for pickup & return rides home.
customer service dispatcher (Former Employee) – pompano beach fl – August 24, 2014
They closed the texas and pompano beach locations with out letting the employees know a head of time. The day they closed is the day we found out it was being closed they don't have the appropriate software to handle the calls, system alwAys crashing. Management sucks everyone looks out for self. The don't have the appropriate training that is needed to provide quality care to the members
csr (Current Employee) – clearwater fl – June 11, 2014
Awful place to work. Some people have been years without a raise, even though management keeps promising one. Company is run by micro-managers who just wants to make a buck. They don't care about the employees or the customers. Awful.
Transportation Coordinator CSR (Current Employee) – St. Louis, MO – May 6, 2014
A typical day at work use to be fun and interesting. I loved coming in and looked forward to going to work. I have learned that customer service is not hard at all but it takes a lot of patience, empathy and concern. Management is very understanding when it comes down to you life. I get alone with all of my co workers they always come to me for help if a supervisor is not around. Its not anything hard about the job. If you read and listen upon training you will have it once you get on the floor and take calls.
Customer Service (Scheduler-Dispatch) (Former Employee) – Houston, TX – April 22, 2013
I would schedule over a hundred non emergent transportation trips for Medicaid and Medicare members. I enjoyed the fast paced day and dispatching trips to drivers.The hardest part of the day was rescheduling trips that were not recieved in time to schedule. I enjoyed working with the managers who were always there to assist when needed.