Processes bills for all payer sources and services. Maintains follow-up on patient accounts to include unapplied payments within established guidelines. Responds to billing inquiries from branch offices and insurance companies. Responds to insurance carriers’ requests for additional information. Answers inquiries regarding patient accounts, respecting patient confidentiality and legal limits on releasing information. Identifies and communicates system updates to ensure accurate processing and timely collections. Serve as technical expert to call center team to assist with efficient resolution of member and client related issues. Provide direction and guidance to less experienced team members. Act as liaison services to other ESI departments. Recognizes and recommends improvements to processes and procedures. Assist Front End Pharmacy with the resolution of MRT Compass Referrals, including coverage exclusions, replacements, eligibility issues, input order from start to finish, process re-bills, pre input Rx clarification, post input Rx corrections, or any Front End process needing assistance. Act as a liaison between pharmacists, pharmacy, account management, customer service, and the patient to research and resolve problems that arise.