Customer Service Representative (Former Employee) – Memphis, TN – September 17, 2016
I do not have much to say about this job. I have not worked there in years,so things may have changed since I have left. I think when I did work there the job was very demanding. It offered lots of overtime rather it was mandatory or voluntary.
Front End Operation Patient Care Coordinator (Current Employee) – Memphis, TN – March 14, 2016
typical day at work is resolving issues quickly to make sure patients receives the best service by keeping them inform of any delays or issues then being able to expedite requests to avoid patients missing therapies
clinical pharmacist (Current Employee) – Worked at home, Macon County – April 1, 2015
I was able to do clinical pharmacy work from my home. As a work at home pharmacist, I had the advantages of doing important work for patients, while having the advantage of being at home.
I learned to operate several different computer programs, as well as dealing with getting PA's, doing DUR's, compliance issues and formulary control.
Supervisor level management was responsive to your needs, although they had little control over what corporate decided to do.
Co-workers were knowledgeable and helpful. We used each other as a resource in solving problems, to get the job done of taking care of our patients.
You do work at home alone, so you have to be able to deal with the pressure and be resourceful when working on an issue. You must develop confidence and a knowledge base of what to do and how to do it.
Getting to work at home. No dress code, no office politics. When you get off work, you walk to your living room.
Good place to reenter the workforce hire's a lot of contractors.
Contractor (Former Employee) – Warrendale, PA – March 22, 2015
Not a good place to plan a career around unless you have no desire to move further than the position you are hired for. The management team I had were wonderful people they were friendly and extremely helpful and made coming to work there a joy. My coworkers were an absolute dream everyone got along so well. The hardest part of the job was the endless documentation required . 90% of it was redundant and needless.
I was employed for nearly twelve years. During this time I was promoted five times. I completed my bachelors and master's program, while utilizing benefits such as tuition reimbursement. I am thankful for the experience I gained. The culture is one conducive for individuals looking to advance quickly.
Processes bills for all payer sources and services. Maintains follow-up on patient accounts to include unapplied payments within established guidelines. Responds to billing inquiries from branch offices and insurance companies. Responds to insurance carriers’ requests for additional information. Answers inquiries regarding patient accounts, respecting patient confidentiality and legal limits on releasing information. Identifies and communicates system updates to ensure accurate processing and timely collections. Serve as technical expert to call center team to assist with efficient resolution of member and client related issues. Provide direction and guidance to less experienced team members. Act as liaison services to other ESI departments. Recognizes and recommends improvements to processes and procedures. Assist Front End Pharmacy with the resolution of MRT Compass Referrals, including coverage exclusions, replacements, eligibility issues, input order from start to finish, process re-bills, pre input Rx clarification, post input Rx corrections, or any Front End process needing assistance. Act as a liaison between pharmacists, pharmacy, account management, customer service, and the patient to research and resolve problems that arise.
A typical day would be very busy; you really did not have time to take breaks. I learned a lot about pharmacy products. The management was not very good there. The hardest part of the job would be telling patients that their medicine is not covered/high copay/deductible.