ACE CASH EXPRESS Employer Reviews

While at Ace Cash Express the hardest part of the job was the fact that the company has only one worker to work to registers and use both at the same time to multitask with the customers as well as working at different locations each day or week therefor you don't work in a stable set location. Another problem with that was the time consumption it takes – more...  to process loans and make sure the clients initial and sign correctly otherwise we would fail the audit. Third of all would be the fact that their is no part time its a full time job and its hard to balance out ; In my case i resigned as it could not balance out with my college courses.
Over all the most enjoyable part of the day was when i was not overfilled with multiple customers either trying to pay off or take out loans as like i said before theirs only one employee for two registers
Yet in this work atmosphere i learned to handle high pressure efficiently and apply it towards completing my task and improve the centers i worked at. – less

You can not leave once you arrive; 12 hours on your feet, not allowed to sit at all as long as you have a customer at the window. Management could not care less; no matter what you do it is never enough. No praise for anything good but plenty of criticism for everything bad.

asst manager for payday loans, also marketed for the company, enjoyed the exercise i got.

Okay place to work, not a place that I would want to make a life time career.

The worst job EVER...and I was a center manager. My DM seemed to always have his hands tied and had no way to help...or just didn't care. The HR was a complete joke! Pay wasn't that good, and NO benefits at all. The "bonus" program is a complete joke...no way that you will get it. They don't care who they hire and I had to work with a LOT of people – more...  that were complete idiots, co-workers were the worst part of the job...much worse than the customers. The training managers were the best part of the job. Raises harder to get than they lead you to believe. No breaks...no lunches...long days. – less

At Ace Cash Express we did short trem loans, Auto loans, sold netspend card, sold money orders

This was one of my favorite jobs. i met some really great people. Also got to help a few. The management there was pretty great. There was only one other co-worker so everything ran kinda easy.The only thing i hated about the job was we had no benefits at all.

Great place to work,excellent management team,meet new people , great hours

Fun people. calm enviroment, great hours and got to work during lunch

My position a good expereince. The most enjoyable part of the job was working with my director.

WORKING FOR THIS COMPANY HAD IT UPS AND DOWN AT TIMES IT DIDNT ALLOW YOU TO HAVE FAMILY TIME. SOME OF MANAGEMENT WAS NOT EASY TO GET ALONG WITH ,BUT I MADE IT WORK. MOST OF ALL I ENJOYED MY CUSTOMERS.

Very fast pace and fun place to work for. Great managers. Great hours and great benefits.

Handles incoming calls or inquiries from prospective customers or clients
Assists customers effectively by solving customer disputes
Provides customer additional information or explains services
Discusses products offered and ensures customer satisfaction
Tactfully handles confrontational or stressful interactions with the public
Completes supporting – more...  paperwork and data entry as required
Accurately captures customer information
Creates and maintains service reports – less

absolutely the worse place to work. Seriously.
Management changes things on a daily basis, impossible to perform your job. Day consists of sitting at your desk, head held low, talking on phone all day to random people who took out payday loans and have no intention- or ability- to repay. Co-workers all stuck in same situation, all looking to get out – more...  before they get fired- which can be for the most absurd reason- which doesnt violate ANY law, but violates Ace's attempt to keep as customers people who steal money from them. Also, they change your schedule weekly it seems. You never know what is expected of you or required, and its a system set you to make you fail.

The most enjoyable part was the 2nd and 4th friday when the company tries to play nice and gibves you free pizza and cake. woooopie. would rather have job security and decent managers. – less

I loved working here working alone with no one standing over your shoulder. It was quiet and fast pace working environment.

Trainers are highly experienced and teach well.
Starting pay is sufficient.
Most District Managers are respectful.
HR Managers are friendly and comprehensive.

This is a good company to work for if you are getting your foot in the door of the financial services industry. There is not much training as the first two weeks you are only taught enough to open a store by yourself. Everything else must be learned by experience. The up side to this is you are trusted with great responsibility. The downside is, this – more...  frustrates customers having to deal with untrained staff. The management style of this district isn't the most supportive. Every week there is an email threatening to fire someone, but most of the staff dismisses the threats and continues to do their job to the best of their ability. There is a sense of security if you do your job, but if you are not trained it is easy to make a mistake that could get you terminated. At some stores there is plenty of downtime in which employees may read a book, watch tv, talk on the phone, etc and it does not interfere with work. There is no room for promotion unless you go to corporate, but ACE is a good company to get your feet wet in. – less

It was hard being locked behind a glass wall for 9 1/2 hours everyday. Then most times uyou work the shift alone, which is stir crazy. The equipment was not adequate for the job at hand. Some of the process took to long when you had a line of customers and one CSR.Not enough supplies to do the job at hand effectively.

This company is good to start out with if you want to get a start in what a banker do.

No communication, long hours, no security for the employees saftey while you enter or leave the building, main focus is their products and money. Easy to be terminated no recognition and again long long boring hours.