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ACE GROUP
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29 reviews

ACE GROUP Employee Reviews

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HR Consultant (Current Employee), Philadelphia PAJuly 21, 2015
ACE is a strong P & C company and its a fast pace environment with great employees in the Philadelphia PA location and globally.
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Go elsewhere if you have a degree
Operations Process Associate (Former Employee), Richmond, INMay 27, 2015
Cons: Expensive health insurance, low pay, mindless work
Poor attitudes toward change, team members prefer to do enough to get by and avoid going above and beyond, rumor mill, high school like cliques, etc.
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Poor leadership in recruiting
recruiter (Former Employee), IllinoisMarch 31, 2015
Pros: Great benefits and incentives
Cons: base compensation is highly below average And the raises are a joke or non existent
company is great but such a shame that leaders they hire in the Glenview office specifically are so poor. Poor advancement opportunities and no room for growth as a recruiter. Tremendous amounts of favoritism In the department. No management support unless you are a divisional recruiter.
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Temp position for 1 month
Claims Review Specialist (Former Employee), Philadelphia, PAMarch 6, 2015
Did not work here long enough to give an honest evaluation. It was a temp job through an agency. However, I had no issues while working here.
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Poor IT Infrastructure comprised of a patchwork of overpriced outsourced solutions with IBM
No Thanks (Current Employee), Philadelphia, PAJanuary 12, 2015
Pros: people work reasonable hours
Cons: no company commitment to flexibility
The concept of systems integration and centralized systems is non-existent...Ace is worlds behind a place like AIG who implemented SAP within the past few years. The company does well in their industry but in time the CEO's unwillingness to bring the company's technology to the 21st century will bring things crashing down. There is also no commitment by the company to have a reasonable flexibility culture.
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Great benefits, well below average pay
UA (Former Employee), richmond, indianaNovember 15, 2014
Pros: benefits/schedule
Cons: pay/little room for advancement
Excellent work/life balance, very flexable and great benefits. The pay is well below average, they do not hire in a timely manner which leaves employees doing 2 somethings 3 jobs at once with no extra pay.
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Management is poor and not trained
Underwriting assistant (Former Employee), Wilmington DEJuly 1, 2014
Pros: nice building
Cons: horrible managment
The managment needs training. The interpersonal skills, leadership and technical know-how are very low. Most managers could not answer any questions about work that was performed in their department.

The computer system is so bad, and "improvements" to it were laughable. The work was tedious and unecessary. A decent computer system would eliminate all underwriting assistant jobs.

Treatment of workers is poor by management unless you like being yelled at, talked down to, and raked over the coals for small errors like not putting a word in bold type.

Coworkers were wonderful and intelligent and made a bad environment bearable.

The pay is poor and if you are not male, it's much harder to move up in the company.
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Believe The Reviews
Underwriter (Current Employee), Alpharetta, GAJune 12, 2014
Pros: non
Cons: lots of work little compensation
ACE is not a horrible company, but one particular department is which is Commercial Risk Services (CRS). Lots of nepotism, management is not knowledgeable and worst of all you are micro-managed.
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NA
Purchasing Manager (Former Employee), Glenview, ILMay 21, 2014
The company is in the middle of a major over hall with changes, They hire over 1000 sales people a year only to have over 90% leave after less then 3 months.
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Very progressive
AVP - Global Financial Compliance (Current Employee), Philadelphia, PAMarch 27, 2014
Pros: flexible
Cons: all about deliverables
It's not how hard you work, it's what you get done.
Very aggressive deliverables.
Less about work-life balance and more about getting things done.
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Do not join this company if you want ANY family or home life.
Manager (Former Employee), PhiladelphiaMarch 21, 2014
I would steer clear from joining this company at all costs. The management does not care if you have obligations outside of work. You are expected to drop everything and remain at work for as long as they feel it is necessary.
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Chaotic and ineffective management
Former Sr. Claims Analyst (Former Employee), Alpharetta, GAMarch 17, 2014
Pros: benefits, 401k
Cons: incompetent and politically motivated management, increasingly questionable reserve philosophies, the company is run by evan greenberg and the apple does not fall far from the tree.
It is hard to find technically competent claims management at ACE at this stage of the company's history. Sr. Management is much more concerned with solidifying power and protecting their political status within the organization then effectively adapting to challenges in industry. The ACE claims department has gone from an industry leader to chaos in a short time frame. Multiple redundant reports are still completed by front line claims staff due as much to incompetence as well as the need of members of the management team to carve out their own political sphere of influence. Vendors and business partners are measured not by their effectiveness but their willingness to appease management and their personal relationships with members of the management team.
Mid-level management was promoted based not on their technical skills and capabilties as leaders but on personal favoritism.
There are large issues under the surface at ACE.
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Very serious and organized
Administrative Assistant (Summer Intern) (Former Employee), Philadelphia, PAFebruary 23, 2014
I enjoyed the experience to be 15 at that time it was a beautiful experience
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Interesting work with fair work/life balance and good compensation
AVP, Corporate Pricing (Current Employee), New York, NYJanuary 25, 2014
Pros: interesting projects, compensation
Cons: little room for growth; micro-managing
This company is a great company to work for. However,...room for growth is highly manager dependent and there tends to be "pigeon-holing" if your manager does not desire you to move on in the company. Moreover, one is not allowed to seek an internal position without informing his/her manager first. Essentially, an employee is then stuck working for the same individual in the same department. Work/life balance is better than at most companies but I rated it mediocre as it could be better. For example, given the type of work that I do does not involve much human interaction (almost none), there is very little reason why I have to beg to work remotely when one of my kids gets sick or I have commuting/logistical issues (like the cable guy coming to fix something or a doctor appointment near where I live which would cause me to have to leave earlier from the office than I would have to if I worked from home) or that if I leave the office at 4 45 instead of 5 00 PM (most days I am at the office until 6 00 PM or beyond), I am bound to have a voice mail from my boss with a shock that I am not in the office. The projects are fascinating. I am never bored. For the amount of work that I do relative to some of my peers in financial engineering, the compensation is excellent.
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Stressful
Sr. Underwriting Technician (Current Employee), Chicago, ILJanuary 20, 2014
Pros: the option to work from home.
Cons: no manuals, no formal procedures and no formal training and a backlog of work.
It is a place with no manuals, no formal procedures and a backlog of work.
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Poor corporate culture
Claims (Former Employee), GeorgiaMay 17, 2013
Pros: benefits including 401k
Cons: poor management and lack of civility.
ACE sells itself to prospective employees as an engaging culture but this is a complete ruse. There has been significant turnover in the management and technical positions at ACE in the past 3 years. The new management cadre is self-serving and often technically incompetent. Many have virtually no prior experience managing direct reports and were not selected for their people management capabilities but their dedication to deliver numbers regardless of whether those metrics have any ROI. AVP level management is incompetent and dedicated only to their career. Failing to realize that the success of supervisors and employess should be their chief objective. The company should be avoided by both new and experienced insurance professionals at this time.
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Good place to work.
Underwriting Assistant (Current Employee), Philadelphia, PAApril 21, 2013
Good place to work. Busy day, time goes fast. Great co-workers. Management ok.
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Sr. Mgt. lacks integrity and managerial skills
Claims (Current Employee), Southern zoneMarch 25, 2013
Pros: pay benefits
Cons: see comments
Ace is a financially stable compant with good underwriting discipline but questionable reserve accuracy. The cadre of new claims mgt. at the AVP level lacks integrity, honesty and any semblance of people skills. Their mantra is "this is a performance culture" which is often abused and in practice amounts to personal retribution for challenging Sr. Management. The company should be avoided at this time.
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Would be great if it lived up to its promises
Human resources partner (Current Employee), PhiladelphiaMarch 9, 2013
Pros: successful company
Cons: nepotism, little integrity, shallow leadership
Great company structure ... will always be successful. Lead executives are a good ol boy network. One lies the others will agree to keep their own protected. Extreme nepotism from the highest levels. Little integrity.
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Company lacks integrity from the top down
Sr analysis (Former Employee), PhiladelphiaMarch 2, 2013
Pros: compensation and benefits
Cons: company culture is a sham
ACE could be so much more; a true corporate leader. They have great products but they settle for so much less. Be careful of the highly nepotism based culture when it comes to more senior positions.

About ACE GROUP

The ACE Group is one of the world’s largest multiline property and casualty insurers. With operations in 53 countries, ACE – Read more

ACE GROUP Salaries

Claims Adjuster
$5,000 per month
Underwriter
$41,667 per year
Executive Assistant to Vice President
$138,555 per year
Senior Underwriter
$50,000 per year
Adjuster
$100,000 per year