Ackerman Security Systems Employee Reviews

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stressful work and expectations too high
Tier 2 Technical Support/ Residential Accounts (Current Employee) –  Norcross, GASeptember 19, 2017
not a bad co but they need to improve internally to keep employees
too much carrot and stick mentality
not good at internal communications
reactionary mgt
Pros
lots of free lunches-birthday cupcakes
Cons
bad communication internally
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Work life
Inside Sales Rep -Job Duties (Current Employee) –  Norcross, GA 30093August 7, 2017
low pay
lots of work
does not match 401 k
high turnover rate
condescending vibe
Low chances of advancement
no accountability with supervisors
Human resources not good at getting back with employees
Pros
Offers overtime
Cons
Bad culture
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Comfortable place to work
Operations Manager (Former Employee) –  Philadelphia, PAJuly 31, 2017
It's a good company if you're in management. They underpay their technicians. This decision is made from the top and trickled down, which made it hard to find good technicians.
Pros
For Management they paid 100% of the Insurance
Cons
They under paid their technicians
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Security Company
Call Center Manager (Former Employee) –  Atlanta, GAApril 20, 2017
High call volume call center environment.
Management skills developed during tenure.
No workplace culture benefits to report.
Employees are focused and hard working.
Upper Management supportive while in their employ.
Small company, not much room for growth.
Pros
Great employees
Cons
Healthcare, Benefit costs, 401K Plan
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Na
Dispatcher/Customer Care Specialist (Former Employee) –  Norcross, GAApril 4, 2016
a typical day at work, what you learned, management, your co-workers, the hardest part of the job. the most enjoyable part of the job
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terrible place to work! If you can help it don't work there!
Customer Service Representative (Former Employee) –  Norcross, GAMay 9, 2015
micro-management
low pay
changing "policies" everyday
they expect you to work overtime, just to make enough money to get by
expensive insurance
call center is tiny
They want you to mislead customers so they can collect more money
dress code
inconsistency in enforcing rules
Supervisors try to make the agents do their work
Supervisors don't want to handle escalated calls
Lunch and break schedule is terrible
"benefits"
no holiday pay but you have to work holidays
This is the absolute worst company I have ever worked for. Upper management doesn't do anything except walk around and make sure that you aren't on your phone on checking your email. Stop trying to write people up for every little thing and then saying it's job performance just so you don't have to eventually pay them unemployment. Upper management and majority of the supervisors (not all) do not care about the employees AT ALL! God forbid you get sick or one of your children are sick or you get into a car accident because they will fire you as soon as you run out of the 3 sick days a year that they give you. Start actually caring about your employees and their lives and maybe that place wouldn't be such a revolving door! The place is like prison and pre-school all wrapped in one. If you have to use the bathroom they act like its a problem. The call center director watches you on the cameras from HIS HOUSE to make sure no employees are texting on their phones! WHO DOES THAT!? The place is like a modern day plantation, he walks up and down the aisles making sure all the little workers are answering the phones.
  more... They will have you there for 6 hours before they have your lunch because they are more concerned with their "service levels" than the health of the employees. They advocate working overtime like it should be expected to have to work overtime to get by!! SAD! "Well if you work 8 hours of overtime a week you will have a good paycheck." They pick and choose which employees they want to enforce a certain policy on. example dress code on the weekends, you used to be able to dress down on fridays and weekends now they are making you dress up like its a monday thru friday office job. That place is terrible I wouldn't recommend working there to my worst enemy.  less
Pros
nothing but the co-workers
Cons
see review
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Great place to work
Installer/Service Technician (Current Employee) –  Atlanta, GAJanuary 1, 2014
Ackerman security systems is a really stable and great place to work. I have been in the low voltage industry for 15 years and Ackerman by far is the best place Ive worked at. Manage ment is respectful and the training programs for new technology is second to none.
Unfortunately I am going to have to move back to my home state and there is no branch available there.
Pros
Company vehicle to take home
Cons
Dont put anything into 401k
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Unprofessional environment
Anonymous (Former Employee) –  NorcrossApril 5, 2013
Ackerman Security possess a lack of internal professionalism. It is a company that boost about internal growth but does not demonstrate internal growth. If Ackerman security hires you for a entry level position, they will not support you on growing internally.

Individuals in leadership positions are unprofessional and disrespectful. Everyone here is out for themselves and not involved in better their employees. Ackerman has a hard time keeping valuable employees. I would not recommend working for this company.
Pros
job
Cons
immature and unknowledgeable managers. unprofessional and hostile environment
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Overall rating

2.6
Based on 9 reviews
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Ratings by category

Work/Life Balance
2.2
Compensation/Benefits
3.1
Job Security/Advancement
2.0
Management
2.0
Culture
2.0

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