Call Center Manager (Former Employee) – Atlanta, GA – April 20, 2017
High call volume call center environment. Management skills developed during tenure. No workplace culture benefits to report. Employees are focused and hard working. Upper Management supportive while in their employ. Small company, not much room for growth.
terrible place to work! If you can help it don't work there!
Customer Service Representative (Former Employee) – Norcross, GA – May 9, 2015
micro-management low pay changing "policies" everyday they expect you to work overtime, just to make enough money to get by expensive insurance call center is tiny They want you to mislead customers so they can collect more money dress code inconsistency in enforcing rules Supervisors try to make the agents do their work Supervisors don't want to handle escalated calls Lunch and break schedule is terrible "benefits" no holiday pay but you have to work holidays This is the absolute worst company I have ever worked for. Upper management doesn't do anything except walk around and make sure that you aren't on your phone on checking your email. Stop trying to write people up for every little thing and then saying it's job performance just so you don't have to eventually pay them unemployment. Upper management and majority of the supervisors (not all) do not care about the employees AT ALL! God forbid you get sick or one of your children are sick or you get into a car accident because they will fire you as soon as you run out of the 3 sick days a year that they give you. Start actually caring about your employees and their lives and maybe that place wouldn't be such a revolving door! The place is like prison and pre-school all wrapped in one. If you have to use the bathroom they act like its a problem. The call center director watches you on the cameras from HIS HOUSE to make sure no employees are texting on their phones! WHO DOES THAT!? The place is like a modern day plantation, he walks up and down the aisles making sure all the little workers are answering the phones.more... They will have you there for 6 hours before they have your lunch because they are more concerned with their "service levels" than the health of the employees. They advocate working overtime like it should be expected to have to work overtime to get by!! SAD! "Well if you work 8 hours of overtime a week you will have a good paycheck." They pick and choose which employees they want to enforce a certain policy on. example dress code on the weekends, you used to be able to dress down on fridays and weekends now they are making you dress up like its a monday thru friday office job. That place is terrible I wouldn't recommend working there to my worst enemy.less
Installer/Service Technician (Current Employee) – Atlanta, GA – January 1, 2014
Ackerman security systems is a really stable and great place to work. I have been in the low voltage industry for 15 years and Ackerman by far is the best place Ive worked at. Manage ment is respectful and the training programs for new technology is second to none. Unfortunately I am going to have to move back to my home state and there is no branch available there.
Anonymous (Former Employee) – Norcross – April 5, 2013
Ackerman Security possess a lack of internal professionalism. It is a company that boost about internal growth but does not demonstrate internal growth. If Ackerman security hires you for a entry level position, they will not support you on growing internally.
Individuals in leadership positions are unprofessional and disrespectful. Everyone here is out for themselves and not involved in better their employees. Ackerman has a hard time keeping valuable employees. I would not recommend working for this company.
immature and unknowledgeable managers. unprofessional and hostile environment