ACT Employee Reviews

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
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Compensation/Benefits
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not somewhere i would recommend somewhere to work
call agent (Former Employee), boones creek gray tnJuly 24, 2015
Pros: nice co workers
Cons: don't give the money they told you, you would get, never works with you or even help you when you need it.
a typical day would come in get your telephone set up and then start taking mortgage calls, i learned how to do mortgage loans and taking mortgage payments, the company did help with communication skills , my co workers were really nice and understanding they would help you when they could. my hardest part of my job was try to deal with mortgage when you wasnt trained good.
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Close to work
Supervisor (Former Employee), Douglas, AZJuly 21, 2015
Pros: Close to work
Cons: Low pay, 50+ hours a week and 6 days a week.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Addressed customer service inquiries in a timely and accurate fashion
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A Great Employer!
Data-Entry Clerk (Former Employee), Universal City, CAJune 22, 2015
Pros: East to get P/T or temp work with contract-to-perm opportunities.
Cons: Some times jobs are too far since I don't drive (no car) and buses/trains can only go so far.
A typical day at work for me is doing straight data entry from 8:00 a.m. to 5:00 p.m. Meet new people/co-workers, learn new ways of inputting data via different systems and methods. Management in most client companies is pretty good and co-workers are friendly and helpful.
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OK place
cbc (Current Employee), Johnson City, TNJune 15, 2015
Pros: decent pay
Cons: no drug test
Easy job, jusy not for me, would rather be interracting with people as opposed to over the phone, also hiring process is slim to none so there is a super high turnover rate
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Productive place speaking with Customers
Customer Service Representative (Former Employee), Taos, NMJune 5, 2015
Pros: talking to people around the world
Cons: short breaks
Customers service rep is a great experience that i have had over the years that i have worked there. It has given me the experience to get speak to customers around the world
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All around learning experience.
CNA (Former Employee), Lenoir City, TNMay 29, 2015
I worked all aspects of care and received alot of experience while doing it. i dealt with physically and mentally handicapped clients.
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Good Last Resort
Customer Service Representative (Current Employee), Johnson City, TNMay 22, 2015
Pros: Prizes, Bonus, experience
Cons: Pay, Managment, Oppurtunity
I worked there for over a year, became a lead which entails being management before you get the badge or the raise. I ran things when supervisors weren't available and answered any questions applicable to the job at hand. I learned a different aspect to customer service that with other jobs and more hands on experience with more management experience. . They treat equally disregarding absenteeism and quality of work. No room for moving up the ladder.
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Fun Workplace
Customer Service (Former Employee), North Highlands, CAMay 5, 2015
Every one is great. Amazing Place to work amazing benefits Management is fantastic and its an amazing place to grow and pursue other careers with the knowledge
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Unproductive work place not for the grown people who is trying to make a career
Claims representative (Former Employee), Johnson City, TNApril 20, 2015
ACT was a good learning experience on what you should not want for a job. the management tried very hard to make it a enjoyable place to work but was not very successful. the co workers some was there to make money while there was several there to play. this is not a place for Grown people to try and advance in. dead end job
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AVID is a good way for students to get around with college students and practice school work
Customer Service, Sales Associate (Former Employee), San Luis, AZApril 15, 2015
AVID is a good way for students to get around with college students and practice school work. I learned that students enjoy working on groups more than their own. Co workers and teachers are great, is a fun way to learn and help each other
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not a place to work
fraud rep (Former Employee), johnson city,tnApril 7, 2015
the superviser would not help u told u to always go to ceet to get help the callers would yell and call u names even if u fixed everything for them on the acct
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awful place to work
Customer Service Representative (Former Employee), Boones Creek, TNMarch 22, 2015
Pros: good pay
Cons: awful job
they will not work with your schedule and they treated you like an number instead of a person because they can just replace you with someone else. they have a very high turn over rate
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I love act
Customer Service Agent (Current Employee), Johnson City, TNMarch 20, 2015
Advanced call center technologies is a great company to work for. Act is very laid back and encouraging to do better in the work force.
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Fun place to work with
BUSINESS ANALYST (Former Employee), Iowa City, IAMarch 9, 2015
Everyday I go with a energy and come back home with the same kinda energy home. Such a wonderful workplace which I can never forgot.
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AWESOME WORK CULTURE
Data quality analyst intern (Former Employee), Iowa City, IAFebruary 2, 2015
VERY GOOD PLACE TO WORK DAILY
NICE NATURE CAMPUS
MANAGEMENT IS VERY GOOD
AND HARDEST PART OF THE JOB IS THE CHALENGES YOU FACE EVERY DAY
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Job Placement
Copy Clerk (Former Employee), Fresno, CAJanuary 25, 2015
Pros: the ease of becoming employed
Quick effective job placement opportunities and the ease of job placement while pursuing other opportunities.
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Good luck
Portfolio Rep (Former Employee), San Angelo, TXJanuary 19, 2015
Pros: hr was as helpful as they could be and still keep their jobs.
Cons: it was too much like a sweat shop business.
I enjoyed being a 'person to help' you get caught up on your student loans before wage assignment started and the skip tracing was interesting. The bonus situation kicks in after 3 months time if you last that long.

Did you find that doctor after an arduous search and post the proper number into the doctor's portfolio only to find that someone else got the doctor into the program during speed-dial time where everyone dials all numbers that answer?

Hopefully things have changed since my time there.
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Progressive, Forward Thinking Company
Project Manager (Current Employee), Aliso Viejo, CAJanuary 13, 2015
Pros: innovative thinking
Cons: game output timing
A company formed by a creative mind that has a big picture approach and a take a chance attitude.
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Not a positive work place
Customer Care Specialist (Former Employee), Johnson City, TNDecember 4, 2014
Pros: will hire anybody
Cons: very unprofessional
Unrewarding and unprofessional. No consistency. Favoritism among managers and co-workers not based on job performance.
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Productive and enjoyable atmosphere
Conference Specialist (Former Employee), Lakewood, COOctober 23, 2014
Pros: pot lucks, great people to work with, feeling important
Cons: no raises, short lunch breaks
Working at a computer and on the phone is definitely a plus. The employees and management each stood behind their duties and worked together as a team. The hardest part of the job was being cross trained and being switched departments at any time of the day. Sometimes projects were long and tedious even pointless or not accurate due to times and dates. There were no raises available I was there for five years and even though I was cross trained I did not receive a raise.
Claimed Profile
Headquarters
Iowa City, Iowa
Industry
    Links
    ACT website