Field Service Atlanta, GA
Field Service Engineer II (Former Employee) – Atlanta, GA – May 1, 2014
The work is easy but management and overall company is the worst I have ever worked for. I was told the work hours are from 8am to 4:30pm, no true at all. You can get called at anytime. The dispatch would but a ticket in your route for you to be at a site at 6am and that is not overtime. After you have worked from 6am to 2pm, dispatch would but more tickets in your que for that day. Well you would say that is overtime, nope. The company takes 7.5 hours from your pay every week, that is almost a day of pay. 30min drive time to your first job, 30min from your last job, and 30min from your lunch no matter if you take it or not will be deducted from your day of pay each day. When you are close to overtime they will make you stay home. You are salary but they will not tell you that. I agree with others about the company is ran by a bunch of friends and they only care about their friends.
The company will tell you that you have six months to get your Cisco Certification Technician (CCT) and that will move you from $20.00/hr to $21.00/hr. Many people in the networking field knows CCT doesn't mean anything it is the CCNA that matters. CCNAs and CCNPs are paid $21.00/hr. The company uses the CCT just to keep Cisco as a vendor. As a tech you will go on a Cisco site just to change out parts in a router and leave, no command lines, no real configs, The company is a third party vendor for Cbeyond who just got bought out no work for Acuative. Do not fall for the hype like I did. I was laid off yesterday and it was the best day of my life.
Van you can drive home
Hours of work, GPS on Van, GPS on Cellphone, GPS on handheld, Pay