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Adagio Teas
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4 reviews

Adagio Teas Employee Reviews

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  • Job Work/Life Balance
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Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Empowering Work Environment
Manager (Current Employee), ChicagoApril 7, 2013
Pros: freedom to make decisions
Cons: interloping manager from other location interfering in your business. owner condones it.
The owner is all about giving you the freedom to make decisions regarding your store. He is encouraging, positive, and motivating. As long as you're willing to do whatever it takes to drive the business, you will have almost free reign. The only drawbacks, and they are minor, is that if you have a family they have no dental insurance. And, since recently the turnover is great due to initial errors in staffing, you're not sure if it's you who is next on the chopping block. The owner is not on premises very often so he can only make decisions about the business based on what he sees on paper. That being said, the decision to work here is one I will never regret. Do it! You will be blissfully happy.
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Wonderful workplace, Tea 24/7!
Tea Consultant (Current Employee), Chicago, IllinoisJanuary 6, 2013
Pros: free tea all day, great employee discount, decent hours, easy public transit access downtown, input is respected and appreciated by owner, high quality product that's easy to believe in
Cons: management changes, no benefits for part-time (not sure about management or full-time), overtime not allowed, daunting backstock with incorrect inventory
Work at Adagio is great. It is a relaxed atmosphere that can get hectic at times, but feels nothing like many other retail establishments. Product knowledge is essential, as loose leaf tea is a mystery to many if not most. The amount of information can be daunting but once you get the hang of it customers are hugely thankful for your expertise. Management has been in flux for a while, but the owner and staff are very communicative and open about it. Co-workers are mostly in the 20-35 age range and range in expertise and maturity, but overall it makes a good team. The hardest part of the job is when sales are really low and no one is in the store. The most enjoyable part is tasting new teas and helping customers discover and talk about tea. People get really into it.
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Great values, customer service, and a product to stand behind.
Training Manager (Current Employee), State Street, ChicagoDecember 13, 2012
Pros: pay & discount, great with compensation, low priced items that are easy for customers to want to purchase, beautiful stores and products
Cons: not enough structure or direction, too many tasks/expectations of one person which leads to not much of a life balance
Working at the store when its lively and busy is the best part of the job. It's great interacting with people who are passionate about what they do and connecting with customers on a fun level with tastings and a very laid back atmosphere. I've learned to be more independent in my work and to really push myself to being proactive. Management and the foundation of the company is a little rocky. Seeing as it is still a growing business trying to make a big name in the retail world it seems to miss the mark on basic business/retail fundamentals. With the constant changes being made it's hard to lock down a routine when it comes to new items/marketing/procedures/projects. With the turn over rate in the recent months; tasks have been spread out to all the Managers as oppose to filling the open position with someone with experience. The reflection of the extra responsibilities shows with the disorganization and also the focus has moved away from the customers. The customers are what keep businesses afloat and Managers should be focused on solely driving their business in store. I believe with additional leadership outside of the stores who can directly be in charge of driving traffic to the stores and managing store operation projects. The GM's will have more time to focus on staff improvement and their sales. I love the people I work with and I love helping our customers by giving them an amazing experience. The hardest part of the job is trying to juggle my responsibilities and I sometimes feel like everyone is being micro-managed. I think with a better game plan in place and more leadership roles; this business will soar. There is a lot of potential and I work with really talented people.

April 7, 2013

I strongly disagree that the focus has moved away from the customer. With the managers able to be in charge of their stores and the functions thereof, they have the ability to gauge what works for their particular customer. Our customers are king, and they are a riot, as is this job!!!. Managers also are empowered to hire the staff they feel will be able to drive their business. This is a very positive work environment which will continue to thrive if it stays that way. The person (above) who says that it lacks structure is actually the antithesis of structure, wanting to put job descriptions in place but can't keep to just doing his/hers, That being said, all voices will be heard, from managers to part-time tea consultants, by the refreshingly open-minded owner who is extremely fair, tech savvy and family oriented. We all want to work hard to make sure this is an extremely successful venture. I still pinch myself that I work here, and I will continue to work tirelessly to ensure the success of Adagio.

About Adagio Teas

Adagio Teas was founded in 1999 with the aim of providing consumers with unmatched quality and variety of teas. Its website, www.adagio.com, – Read more