April 7, 2013
I strongly disagree that the focus has moved away from the customer. With the managers able to be in charge of their stores and the functions thereof, they have the ability to gauge what works for their particular customer. Our customers are king, and they are a riot, as is this job!!!. Managers also are empowered to hire the staff they feel will be able to drive their business. This is a very positive work environment which will continue to thrive if it stays that way. The person (above) who says that it lacks structure is actually the antithesis of structure, wanting to put job descriptions in place but can't keep to just doing his/hers, That being said, all voices will be heard, from managers to part-time tea consultants, by the refreshingly open-minded owner who is extremely fair, tech savvy and family oriented. We all want to work hard to make sure this is an extremely successful venture. I still pinch myself that I work here, and I will continue to work tirelessly to ensure the success of Adagio.