Pros: great benefits for permanents, easy workflow, calls very consistent, overtiem
Cons: system outages, temp
A typical day at work is taking Inbound customer service call for a credit card bank and handling any issues concerning the customers account Including reallication, payments promtions and codes.
I have learned a lot about credit and the credit card banking companies and I have excelled in the proper way to handle irrate customers.
the management was – more... great but to bad i was temp I never really got the chance to work closely with them.
My co-workers were also great we often engaed in chat to handle and asnwer each others questions concerning the callers.
he hardest part of the job is to remain patient and calm in ANY situation.
i always love the time of the day where no matter what a customer may have been through before you they have been helped and all their concerns are handled thats the most enjoyable part of my day when my jod has been done and someone is satusfied. – less