Customer Service Specialist
Bilingual Customer Service Specialist (Current Employee) – Irvine, CA – May 6, 2014
High level of patience, efficiency, and.
l communication skills.
l Adept to multi-tasking.
l Effectively managed a high-volume of inbound and outbound customer calls.
l Addressed and resolved customer complaints empathetically and professionally.
l Defused volatile customer situations calmly and courteously.