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86 reviews

ADESA United States Employee Reviews

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AFC is out of touch with the marketplace
Area Sales Manager ASM at AFC (Current Employee), Not in a territory with an ADESA locationApril 9, 2015
Pros: Home/Office, paid mileage
Cons: Compensation, sales goals
AFC is out of touch in the majority of the markets they are in, very slow to react to changes in competitors product offers and are unable to stay competitive. Area Sales Managers (ASM) call on independent used car dealers but have extremely limited resources to negotiate rates or fees. Only major selling point is local customer service, however, ASM's are in direct competition with the local Branch's sales goals and objectives. A fortunate ASM will have a good branch manager to work with on applications and getting new customers to use AFC. An unfortunate ASM will have a branch manager that will not help in any way, if the branch receives a sales related call they'll take the lead and run with it, regardless of whether the ASM has had previous contact with the dealer. Thus, the ASM will have to justify that the account should be credited to them, so be sure not to miss logging calls on a daily basis.
Compensation package is horrible. ASM only gets commission when a dealer buys a unit and uses AFC to finance the purchase.Similar to other companies. No commission for getting applications or contracts, which is an ongoing battle with the ultra conservative credit department. However, there are multiple ways the ASM can lose credit for the dealer, but has no control over getting the dealer to use AFC to purchase units, customer service being provided by the local branch, or pricing adjustments to stay competitive. Dealers generally fall off your top pay tier after 12-14 months. Have had multiple dealers with great history with AFC all denied credit line increases for all kinds – more... of reasons. Competitor was right behind the AFC denial with better rates, fees, terms and bigger credit line, lost every account to competitor. Another client had been with AFC for 14 years, denied a 25-50% credit line increase, closed their account the next month and went to the competitor.
Sales goals are the same regardless of location throughout the country, have been told for 2 years that this was being "reviewed" by the executive team. So if you are in a territory without an ADESA or an ADESA that is not a major player in the marketplace, forget about ever hitting your sales numbers on a regular basis. Competitors in those territories are offering dealers special rates, fees and terms when they close their AFC accounts and bring all their business to them. AFC's response is to sell the client on local customer service and the dangers of having all your inventory financing with one company, they will rarely match the competitors offering.
"Commissions" are considered "gifts" and are taxed accordingly, typical take home after taxes and all other deductions was 55% of commissions earned. So stay on the road 99% of the time to rack up the mileage on your personal car, mileage reimbursed at standard IRS established rates. – less
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Not Good for IT
IT Engineer (Former Employee), Carmel, INMarch 30, 2015
Pros: I got to meet a lot of great people.
Cons: Low pay. Overloaded with work. Non-technical managers and directors.
If you are in IT, and you are considering this company (ADESA or KAR), think again. Leadership in IT is non-technical and has no respect for their engineers or working knowledge of running a highly specialized technical team. I have worked at this company for 5 years and it has gotten exponentially worse over my time there. The non-technical management expects at least 45 hours per week from their engineers (Network, Server, Storage, etc.), but will not blink an eye or compensate us if we work 60 hours each per week consistently for months on end. They provide no real benefits and their salaries are lower than anyone else in the market.

Management (the non-technical ones) provides direction, but is not competent enough to execute any plans; however, they completely expect you to follow their "direction" even though it has not been communicated or written in policy. The environment changes too frequently and never improves with the changes. They consistently lie to employees about raises and workload expectations only to find out that they do not care in any sense about the employee workload and do not honor raises that have been promised.

Lastly, they have attempted to artificially create an atmosphere of fun; however, they are just creating a cult. Anyone that does not participate in "fun" after-hour work activities is treated differently and reported to management as such. This workplace is so difficult to have "fun" in because of the horrible toxic environment that they have created over the last several years. In addition, work/life balance is not respected. This artificial injection of "fun culture" is enough to drive anyone crazy. Stay away from this company! They are toxic and will ruin your personal life with stress.
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Small and Friendly workplace
Accountant (Former Employee), Lenoir City, TNMarch 26, 2015
Pros: Small and family feel
Very small staff, so felt like a family environment. Others in facility would hop in and help to ensure great customer service.
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TRADEREV IS ANOTHER FAILURE
sales (Former Employee), north eastMarch 14, 2015
Cons: poor manger
TradeRev is a cluster and a mess. Adesa and its partner are at war with each other over control and sales staff are in the middle. The software works only part time. Mangers do not return phone calls let alone address issues. DO NOT leave your job to take this on! You will be left on your own with no support !!!
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A sinking ship
Account Manager for Central California (Former Employee), Mesa, AZFebruary 26, 2015
Since being purchased by Adesa, the culture at Openlane has been suffering a slow death. Sales goals are raised to impossibly high levels monthly and your ability to help your customers is diminished monthly. A lot of the higher management has left over the last year and, with Multi-listing Platforms coming out this year, the company is only going to struggle more.
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Fun place to work. Managements expectations set a bit too high.
Accounts Payable Coordinator (Former Employee), Mesa, AZFebruary 22, 2015
Pros: lots of social events.
Cons: lackluster training.
Workload often overwhelming but your days passed with flying colors. Great people to work with. If you excel at multitasking and handling stressful situations, this job is for you.
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Stressful enviroment
Senior Sales Representative (Former Employee), Tulsa, OKFebruary 15, 2015
Call on accounts
attention to detail and conflict resolution
satisfactory management
I enjoyed the relationships I built over the years employed
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Good Company
Mechanic (Former Employee), Phoenix, AZJanuary 23, 2015
Good Company.Work is steady and pay is fine. Managers are ok
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Great place
Driver (Former Employee), Chandler, AZJanuary 16, 2015
love the people and environment, had no problem doing what i was there for and management was awesome at communicating duties.
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Safe and Driven Environment
Transportation Manager/Dispatcher (Current Employee), San Antonio, TXDecember 17, 2014
Having the opportunity as a Transportation Manager helped me grow not only in this field but as a person as well. I now have the confidence to always stay on task with my workers and work. Having this responsibility helped me realize what I am capable of and able to handle many tasks at once without feeling the pressure. A typical day at work was meeting deadlines, dispatching deliveries and pick up, scheduling, customer service when needed, handling the petty cash and keeping track of it, and managing workers. The enjoyment of this opportunity comes from the environment itself. The satisfaction of deadlines being met and the staff always being on task with duties.
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Good co-workers
Driver (Former Employee), Fargo, NDOctober 23, 2014
Pros: co-workers
Cons: poor pay and no job security
If you are looking for a place to work that provides poor pay, little respect, zero job security, a place that has no problem with discrimination, and no room for advancement this very well may be the place for you. For the most part everything is run through corporate, a bunch of people who have no clue how the actual auction works or the value of the people that work there.
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fast paced, working in all types of weather
porter for car auction (Former Employee), Austin, TXSeptember 9, 2014
Cons: rude managment
fast paced, get dirty, work in all type of weather, have you walking in the rain all day
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Horrible place to work
Accounts Payable Coordinator (Former Employee), Mesa, AzAugust 28, 2014
Pros: paid pretty well
Cons: all the bias and garbage on managements part-lack of training
It's all in quantity at this place !! Being one of the oldest people in the department, the younger "girls" had their clicks and attitudes, and were not much help. Training was pretty much" thrown in and do it" and the demand for outrageous amounts of invoices processed was ridiculous. The stress level was unreal, and the management was too busy taking breaks to notice much, I understand why they pay was "do-able" because all of the garbage you have to put up with.
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I Loved it!
Vehicle Purchaser (Former Employee), Carmel, INAugust 4, 2014
Pros: very laid back
Cons: training sucks
Co-workers was awesome. Management was great. I loved my job until we were all laid off at the same time.
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Driver
Driver/locating cars on lot (Former Employee), Shreveport, LAJuly 17, 2014
I delivered cars and picked them up.
I worked the lot to locate cars to mark them for the Auction.
I checked cars in and detailed the cars for the Auction.
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Customer Experience Manager
Customer Experience Manager (Former Employee), Mesa, AZJuly 4, 2014
Pros: you can dress down
Cons: upper management is terrible and the company is cheap.
Once you hit 40 watch out. They like to hire people in their 20's so they can pay them less. Directors are the the worst managers. They have no people skills. Don't work for this company!
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Web based application
Quality Assurance (Current Employee), Dallas, TXJune 25, 2014
The company is an online auction site and i was a tester working on wed based application.
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Laziest, Unbusinesslike, and Most Perverted Place to Work
EBusiness Associate (Former Employee), Lexington, KYJune 18, 2014
Pros: the benefits
A typical day at work would be picturing cars. On Mondays, Tuesdays, and Fridays, the job pretty much revolved around recon (the detail shop), and depending on how many cars they put out and needed to be pictured determined if you'd be there for just a few hours, or the whole 8 hr shift. Most of the co-workers are friendly, but when it came to others (mainly managers), they would try to do as little work as possible and try to get you to do their work, or they'd what til the last minute to do it. Speaking of last minute work, when it came to big sales, they would wait til the last minute, to bring you cars that needed to be pictured, which easily could be anywhere between 100 to 200 cars, and they'd expect you to get them all done in one day.

When it came to discipline, they won't write you up for anything, which is the opposite of what they're suppose to do, or if they do write you up, they'll never tell you. And then in the end, they'll try to terminate you over something you were suppose to have gotten written up for, and they'll just make excuses, and won't give a straight answer when asked.

When it came to work tasks, and also helping customers, they don't really show you what to do, and they don't give you the proper equipment to do your job correctly, and thoroughly.

Last but not least, a lot of the employees, especially in the EBusiness department, would talk sexually dirty, perversely, and inappropriate to fellow co-workers, and also around customers whenever they were around. This was not only uncomfortable to be around, but from a business standpoint, it was unethical, uncalled for, and definitely unbusinesslike.
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Not challenging. not much room for growth within a company
Title Clerk (Current Employee), Houston, TXJune 3, 2014
A typically day would be calling for titles and collections, correcting rejected titles, recieving and releasing titles. office manager is great to work for. You actually do more than the job requires.
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Great learning experince, did and got educated on alot
Security Guard (Former Employee), Yahpank NYMay 30, 2014
Pros: fun, made friends, benifits
Cons: pay, unpredictable shift changes .
I always worked as a police officer and security on the side , this place had me doing security to driving nice cars . Money was a little non-competive, but you make up in crazy hours. Everyday was different so you didn't always do your routine rent a cop gig.

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About ADESA

ADESA (Auto Dealers Exchange Services of America) doesn't sell cars, it sells fleets of cars. The¬†company offers used vehicle – Read more

ADESA Salaries

Driver
$10.00 per hour