Nice clean professional multi-cultural work environment.
Customer Service Representative (Former Employee), Farmington Hills, MI – June 16, 2015
Pros: Team get togethers, pot luck, etc..
Cons: None in my opinion.
Working at Minacs was an awesome experience. The hours were great and the work became easy over time. People think working in a call center is easy from the start but its not, there is a lot you have to – more... process and remember. Dealing with about 100 customers a day is not an easy task but you learn to get the groove of things in your first month on the floor. When I was there my supervisors were real cool and my team was even better. You will meet different people of all races in a call center. Everybody is not for everybody so you might come across a few thats cool and then there is a few rotten apples that you have to dismiss and stay focus on the task at hand because you are given initiatives and bonus and I for one refused to let anybody get in the way of that. The thing I miss the most which I found to be the most enjoyable part of the job were the friendships built and the networking because there is a nice number of people working there minus you class that you come in with. – less
CSR Agent (Former Employee), Farmington Hills, MI – May 13, 2015
Pros: Pay was ok
Cons: Almost everything about the job
Turnover rate was through the roof...someone was fired every day. Management was ratchet...employees ratchet. Lunches were stolen from the fridge...wallets and phones were stolen...midnight employees were – more... having intercourse in their cars in the parking lot. The building was infested with bedbugs. Workplace politics was very high here...you only had a change at winning or advancing if they liked you. I could go on for days. ABSOLUTELY AWFUL. – less
Customer Service Representative (Current Employee), Farmington Hills MI – May 4, 2015
Pros: Great co worker
Cons: Schedules, Management, pay rate
The hardest part of my job is the schedule change every 3 months. I enjoy working with my co workers and that is the best part of my job. Management and the company could careless who works there and – more... anything about the employees. I work on the Netflix compagin the job itself is extremely easy but very stressful. If managment were better trained the job would be easier. Too many people giving confliting instruction. – less
Fun & Productive was able to watch netflix while working
Netflix Customer Service Rep (Former Employee), Farmington, MI – April 6, 2015
Pros: scheduling was open 365 days a year 24 hours a day
Cons: free netflix
I learned how to deal with upset customers. Management did the necessary coaching to improve employees skills. The hardest part was coming in at 7 pm and leaving at 4 am. The best part is being able to watch netflix while working
Tier 2 Technical Support Advisor (Former Employee), Southfield, MI – April 5, 2015
Pros: HR, benefits, movement.
Cons: leniency, pay.
Not a bad job, literally have to get yourself fired. However they are going through a transitional period with the new site manager. Other than that all around I would recommend working there.
Rated – more... the Job work balance a 3 because it is more about company needs rather than working with you. They do let you know that they do need you on certain days but you can get a part time schedule and a schedule based around school while full time.
It is a call center and they do not allow phones and most people get fired for phones or attendance.
Not too lenient with attendance but for a call center very lenient.