Inconsistent and LAZY management.
Pros: great break schedules, super friendly environment, a lot of overtime for agents.
Cons: healthcare is too expensive, lazy management, inconsistent, grey areas in policies, slim-to-none chance of moving up in the company, unresponsive hr, no team leader incentives.
I worked for Netflix under Minacs. I'm one of the few that was able to make it from agent to Team Leader. During this journey, I saw the highest of high and the lowest of the low. Management was TERRIBLE. They were LAZY and wanted the Team Leads to do any and everything under the sun so that they would not have to do it. I watched management come and go. Very inconsistent. No benefits for Team Leaders. Everything is about the agents. So if youre looking to stay an agent, then fine. If you want to move up, turn away. This isn't the place for you. The hardest part of the job is dealing with customers who will literally kill you if they could over a 7.99 service. The most enjoyable part of the job is that you get two 15 minute breaks and a 30 minute lunch........that is the only enjoyable part of the job. If you want to work for Netflix....DO NOT GO THROUGH MINACS. There are so many grey areas when it comes to company policies. Nobody knows for sure what's right and what's wrong. HR barely takes action on complaints.