Aditya Birla Minacs Employer Reviews

Excellent place of work to learn more in different fields of business. Got to be close with alot of co-workers. It was scary in the beginning with having little computer skill. Trainers and co-workers make you feel comfortable-that you can accomplish this and not be nervous or scared doing it. One on one is avalialbe to you when it is needed and trainers – more...  are aware to look out and make sure the people being trained understand what they are doing before going on to something new. I personally found this to being an asset with this business. Also co-workers were there to give you a hand whenever needed. You get confidence in yourself and before you know it you are helping others, where you never thought you would be able to. – less

The workplace itself feels and breathes like a call center, day in and day out.

Management can range from great to poor depending on whom is staffed, favoritism ranks high on such a scale where as performance is then following afterwards.

Co-workers are a variety of a bunch, ranging from people just starting, to long time workhorses in the industry

Hardest – more...  part of the job would be shift bidding, in part due to it's always seniority based. It doesn't matter how good you do, someone's always ahead of you in the list, you just gotta wait till they leave, or go on vacation.

The most enjoyable part of the job, is generally the people, it ranges from good to bad, but generally when someone walks in there is a good atmosphere there. – less

a typical day at work, being able to address the customers issues or concerns by providing timely, professional and accurate responses to customer enquiries via telephone and e-mail, developed and maintained effective links with customer, whilst been able to delivered first class customer service and exceedes customers’ expectations
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There are better call centers, but this is a great way to determine if this type of customer service suits you or not. ABM provides security in the form of 401K, health insurance, dental insurance, FMLA, optometrist insurance, full time work, and an illusion of self efficiency.

The downside of this job is it never lets up. Basically, the job is to – more...  take in customer complaints, and if there's a world with people, there's going to be an unlimited amount of customers with complaints.

The decision to stay in an environment like this is if you can tolerate being verbally abused on a daily basis. – less

Overall this job is simple, however, it doesnt take much to get hired at Minacs and it shows with the amount of employees taking plenty of days off work, not doing it correctly, and thus causing the employees that actually care about their job to be forced by management to do double the work to make up for the absent employees. This would normally be – more...  okay, if it wasnt 2+ people being absent for more then 1 day a week, every week. Compensation is mediocre compared to other call center's in the area, and while upper management employees are well educated, the basic managers are poorly educated on management, etc. There is a LOT of flexibility, if you're looking for a job to take seriously and you dont mind the stress of doing 2x as much work as you're supposed to be doing daily, and not being compensated any more for it. – less

Minacs orverall is a decent company with very strict requirements and policies

Anyone can walk into a call center and do the job at hand, but not everyone can do it well. The work produced is not stressfull or demanding. It is a call center job, so it's hard to stay positive in a job that may be gone in 2 months and it is not rewarding.

daily/weekly and monthly testing with 'must get above' exceptions (always above 90%). Always having more than half of the employees quite/fired withing a few months. Took an average of 200 calls a day, with no downtime/breaks allowed between even if it was an emergency call.

If you like working for different campaigns almost every month with minimal job security due to the fact that the company can't keep contracts cause they pince every penny possible than Aditya Birla Minacs is for you. Did I mention that the majority of management is in India, worst company I ever worked for and worst call centre experience I ever had.

It is a very good company..... but salary was not good,,,, I have some personal problems that the reason i leave the company.

Aditya Birla is a good company to start. Gives you access to different campaigns to work for, preferred insurance rates and basic health/dental. That is about it. The management for my location is mostly interested in the monthly/yearly bonus. Not very professional, are not part of the company to help but jumping to criticize. There is a gap between – more...  employees and management which no one is trying to mend. – less

It is a great company to gain customer service experience. Helps you develop new skills that will help you in any other future careers.

Pretty easy job overall, but difficult to keep up with the management's constantly changing protocols. Not a lot of room for development. Of the many call centers in Austin, this is one of the lowest paying.

I worked at the Oshawa location and dreaded going in to work each day. Management were standoffish and forget about trying to move up in the company unless you had "friends". Additionally, you're treated like a number...so much so that when I was let go, they didn't even know my name. Hilariously awful. Also, they didn't know WHY they were letting me – more...  go except to say that it was within my 90 day probationary period. Later discovered that they had let go quite a few people at the same time. Possible overstaffing issue. The pay was nice as a starting wage within the call centre industry but I would never consider returning to here, nor would I encourage any one I care about to apply. They can make all of the excuses they want, however I experienced the awful environment first hand and know the truth of my words. – less

Its good to work in friendly environment , love to work as every thing here is heart touchable like environment , campus , process , management and all .

They prefer 0 retension so that they do not have to compensate employees with raises.

The do not make allowance for employees who may have personal emergencies and treat staff with limited trust.

Adhere to ESA on a minimal basis and try to operate outside of its requirements with reference to vacation pay and statutory holidays

One of the best paying call centers if you are support staff or management. Management gets good semi annual bonuses and even agents get semi annual bonuses based on their individual metrics (most call centers leave agents out of bonus systems). Good respect between management and staff including overseas collegues. Excellent support from head office – more...  to individual call centers. Clients are generally wonderful and range from banks, to car manufacturers and have great rapport with call centers. If salaried however expect to work long hours but the pay scale does reflect this. There is however, rarely any advancement opportunity and the jobs are not very secure as these jobs are dependant upon the client staying. Overall, this is a terrific place to work and gain experience for your next new employer, I would highly recommend this company. – less