Pros: good benefits. being in a place dedicated to my favorite area of study.
Cons: increasing pressure and workload. an increasing sub-culture of hostility towards retail workers.
I arrived 30 minutes before opening and got the store ready to do business. I would allocate various tasks with an eye to special skills my employees had. On Monday mornings I was responsible for weekly reports and bank deposits. The day progressed much like that of a typical small store, with periodic spikes in customers. (At times so extreme that – more... the guards had to restrict the inflow.)
I learned a great deal there, not just about business management, but the subject matter of the establishment, i.e. astronomy and related fields. I learned all aspects of marine navigation from renowned mariners, optical system construction from celebrated craftsmen, and even quantum mechanics from a Nobel Prize laureate.
Co-workers in the early days were most often hired from the Univ. of Chicago's student body, later on from more diverse sources. Generally co-workers were quite educated.
The hardest part of the job came when the manager left and I was given all his duties with just a small pay raise. (This did not include being given the title of manager, either.) Then I was assigned an increasing number of duties formerly done by other departments. Year by year, the work load increased at a far greater rate than my salary.
There were wonderful things about working there, particularly for one whose prime love in life was astronomy: meeting famous people in the field, learning from some of the foremost authorities, having fun at members' events. – less