ADT Security Services Employee Reviews

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Not recommended
Sales Rep (Former Employee) –  USANovember 22, 2017
Company has been through too many changes over the years that continually reflect a lack of focus on the outside sales rep coupled with the fact that DIY and competition are taking over the market should make it an easy decision to not even consider this job a viable opportunity.
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A inbound and outbound service rep. Previously trained in billing.
Customer Service Representative/Call Center (Current Employee) –  Rochester, NYNovember 22, 2017
Overall the atmosphere was ok ADT hires older and younger adults with intensive training. If you wanted to advance there is opportunity to advance at s entry level team player.
Pros
Good manager
Cons
Pay
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Adt
Customer Service/Collections Representative (Former Employee) –  Jacksonville, FLNovember 22, 2017
I really enjoy my job career here. Family oriented , promotions always . And the company offer open position to in house first. Offer staff a lot of on job training.
Pros
Great jobs
Cons
none
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Very stressful work environment
Account Service Representative (Former Employee) –  Jacksonville, FLNovember 21, 2017
The environment is less than business casusual little to non dress code enforcement not consistent. Lack of qualified managers and team leaders. Unrealistic expectations for those that are employeed. No reqards for single parent and childcare issues.
Pros
none
Cons
listed above
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Self motivated environment
Supply Chain Coordinator (Former Employee) –  Mobile, ALNovember 21, 2017
ADT is a fair employer. Suceeding within the company is completely dependant on how much of a self motivated an invidual you are. Each office and area are completely different in their team building & cooperation.
Pros
Stability, benefits, experience
Cons
Communication
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Great Benefits and Pay
CSG Agent (Former Employee) –  Jacksonville, FLNovember 20, 2017
ADT is a great company to work for if you are trying to get ahead and make some good money. It is not a company that I would stay with long term. There is a high turnover within the company. Management once stated that we are just bodies in a seat. This company does not challenge you to grow. They only care about you being to work on time and making sure that your stats are perfect.
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The worse Company
Sales Associate (Former Employee) –  Chatsworth, CANovember 20, 2017
Horrible company to work for. Stay away , don't waste your time with them. All they care about are numbers. They care more about numbers then they do there employees. Really sad. They've had a dozen of people get fired or quit. If your looking for a good company to work for ... this isn't it..
Pros
Nothing
Cons
Everything about the Company
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Numbers Driven
Outside Sales (Former Employee) –  Haltom City, TXNovember 20, 2017
Numbers driven
did not pay out on customer claims
Did not deliver on services offered
Contract sales
No value on investment of contract
Workplace environment is to clickish
Pros
none
Cons
too many to list
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great place to work
Experienced Service Technician (Former Employee) –  MarylandNovember 19, 2017
i learned a lot with adt by being there for four years i started as an intaller and work my way up to become a service technician great experience and good management service
Pros
free lunch
Cons
no breaks
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management
SECURITY CONSULTANT (Former Employee) –  Somerset, NJNovember 19, 2017
My biggest complain was with management. My direct supervisors (I actually had two in my time there) were excellent. Knew the products, easy to talk to and fair to work for. However their supervisor was invisable and the few times you did see him, he almost had a distain for the sales people
Pros
excellent direct management
Cons
only fair benefits, poor human resourse people and poor upper management
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productive, fun and a great learning experience
Field Manager (Former Employee) –  Detroit, MINovember 18, 2017
got to meet a lot of interesting new people. I got to help secure peoples homes and train new employees to further there career. I've learned how to manage and organize a business.
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Great product and service. Good compensation opportunity. Poor and unstable leadership.
Director, Sales & Operations - Program Management (Former Employee) –  Irving, TXNovember 17, 2017
The ADT Corporation is a leading provider of electronic security, interactive automation and related monitoring services for over seven million residences and small businesses in North America. ADT employs 16,000 people and generates over $3.5B in annual revenue. Acquired by Apollo Global Management and merged with Protection 1 in 2017. ADT offers many opportunities with good compensation and benefits. The people are engaging and friendly. Leadership is continuously changing but the culture is improving. Most of the focus is on the overall company success and not enough attention on internal and external customer experience. Sales associates have an opportunity to achieve a good income but most of their sales must come from self generated efforts. The sales program inclusive of the sales operations group and the sales enablement program need vast improvement. The Technical Operations side of the business is pretty sound but more time and attention needs to be on service to the existing customers rather that on new installations and gross adds.
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Productive and Fun place to work, Family Oriented.
Technical Support Specialist (Current Employee) –  Aurora, CONovember 17, 2017
My experience With ADT has been excellent they are very Family and customer oriented. They make the Work environment a very pleasant environment to work in. Would highly recommend to anyone who is interested in applying it is a new and positive experience.
Pros
Good benefits.
Cons
N/a
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Good work environment
Sales Representative (Former Employee) –  Atlanta, GANovember 16, 2017
driving to prospective client
security measures
good management
upbeat environment
driving long distances
new business found thoughout territories in georgia
Pros
benefits
Cons
a lot of driving
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Call Center Job
Team Lead (Former Employee) –  West Henrietta, NYNovember 16, 2017
ADT management was poor, ability to move up was non existent. Managers would encourage you to advance but then give you no path to get there. Pay was bad, customers were rude and technology isn't that great.
Pros
Its a job
Cons
Everything
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Prodcutive and fun work place with a ping pong table and other activities
EMERGENCY DISPATCHER (Current Employee) –  Knoxville, TNNovember 16, 2017
Management at ADT is Amazing. The Managers personally want to see you succeed in whatever life path you are making or wanting to pursue for yourself. I learned a great deal of patience while being in a stressful situations. This job is a mental job and can take its toll on you mentally. Lucky they offer services to help with these situations to help ease you so you can go about your day and not have to worry about the little old lady life you saved when someone was breaking into her home the night before. They work on team building here with activities and contest that make coming to work fun and enjoyable.
Pros
Team Building activities
Cons
Healthcare insurance is increasing
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Unprofessional establishment
Field Support Technician I (Current Employee) –  Irving, TXNovember 15, 2017
The job culture and professionalism is poor, lack of training, promoted quick but things changed because of poor management that we have now. Very unprofessional establish, that includes management and some agents
Cons
favoritism, poor management, lack of training, unprofessional agents
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No room for advancement or time for family
Monitoring Representative (Current Employee) –  Manasquan, NJNovember 15, 2017
If you're single young with no family this is a great starter job but for an adult with a family it leaves no time for them due to the pay to make ends meet you'll need to do a lot of overtime Getting time off is hard get If a true emergency comes up your penalized with points for calling out with or without a note
Pros
All the ot you want
Cons
Pay, no room for advancement, no time for family
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None
Site Manager Training and Service Excellence (Current Employee) –  Jacksonville, FLNovember 15, 2017
Nothing to say about this company just be prepared to have lots of changes. ADT is a easy company to work for has its ups and downs like any other company
Pros
None
Cons
No
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Worst job I've ever experience in life.
Sales Representative (Current Employee) –  Huntsville, ALNovember 15, 2017
Lack of leadership, to many pay changes, benefits garbage, training is terrible, not competitive, They want you to drive 80 to 100 miles for 10cents a mile
Pros
N/a
Cons
N/a
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Overall rating

3.5
Based on 3,257 reviews
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Ratings by category

Work/Life Balance
3.3
Compensation/Benefits
3.4
Job Security/Advancement
3.1
Management
3.1
Culture
3.2