ADT Security Services Employer Reviews

Start work at 8 on the road from 8.30, after submitting all all admin work. Learned how to get around Gauteng. I was manged by my team leader but just in the morning but for the rest of the day it was self management, co-workers were fun to work with there were about 20 of us on 1 team. The hardest part of my job was when my appointments were to close – more...  to each other it used to clash with my other appointments and my clients should cancel or ask some else. – less

I am currently unemployed, but I am a dedicated worker and good individual. I get along with people, because of my love for them. I am an honest, hardworking, and give a 100%.

You cold call every day all day to small business's. Every week you a.start at zero sales against the monthly quota.

very uncomfortable, there is discrimination that happened, and was not a happy experience.

Great Place ive been there for 6 years almost and its a WOnderful place

There had been so many changes in upper and middle management from 2005 through 2008 and so many changes to the way of doing business and what wad important to the company, it had become not the outstanding company that I had loved to be a part of for the previous 25 years. Morale was down to an all time low, and customer service was suffering as were – more...  the employees. My hopes is that is has restored itself to the one time class organization it was. – less

Great position for meeting new people however, if yo don't sale you don't earn an income.

your job was collection of unpaid collection accounts with also customer service expectations and which you were given strikes sometime for providing excellent customer service by spending to much time trying to help certain customers issues that this certain customer has had for sometime

This is an industry that 24/7 is a challenge. The day will start off with a meeting that will last between 10-15 min driving our targets for the day and how we could improove on the previous day,s service levels. Compliment staff that went the extra male. Monitor staff during the course of the day. Keep them up to date with the service levels.I love – more...  interacting with clients. In this order it gives you a chance to strengten your relationship with them and identify weak areas within the company. Ive laerned that there is no I in a team and that you achieve the best results by motivating yourself and others. As a supervisor i have learned that to get the best out of my team i have to influence and not control. The hardest part of my job is loosing a officer knowing that you had no control over the situation.It always leaves you with a pain in your heart.I have learned alot in this industry and just the thought of being a phone call away from saving a life in an emergency situation fills me with respect for my job. – less

Attempt making contact with disconnected customers and make appointments with them and new customers. Keep appointments. Learned the product. Co-workers mostly keep to themselves. the hardest part was to make a sale. Most times we would be beaten by our own small businesses.

Met with thousands of homeowners to provide security protection. Was a member of the SW Florida Crime Prevention Association. Worked many hours and loved it. I am very people-oriented and established long-term relationships with my customers with whom I established a tremendous amount of trust and loyalty. My supervisors were excellent mentors and the – more...  office was very team-oriented. The service and installation teams were very supportive, knowledgeable and dedicated. ADT is the leading security company and was highly respected and regarded. I felt proud to be a part of their organization. – less

A great company to work for with fabulous benefits. If you're a single person, in college and have no children then you can make some pretty good money but don't look for advancement to be easy. Getting off the customer service floor is hard and thankless. The rules were always constantly changing and they frown on absenteeism even in the slightest – more...  and with legitimate reasons.

This is a high stress work environment and if you can not tolerate talking to more than 100 people on the phone per day this job is not for you, There are periods of downtime but they are few and far between. – less

Ready to assist customers at the start of my shift learned a lot about business owners. followed up on email correspondence weekly team meetings with supervisor.

As a fomrer employee of ADT I regret leaving the company.At the the time of my departure,the future of the local branch did not seem healthy for my career. I now am aware of the opportunities that ADT can provide outside of the local office branch. I know the present economy is enduring for everybody, including myself.Again I regret leaving ADT.

Not enought commission for all the pushing from management

Sold burglar alarms and surveillance systems to small businesses in the Orlando area. Spent most of my days cold calling new businesses or on the phone with clients.

A typical day at work would be to get there on time, log-on to your phone at the start of your shift. Take inbound calls from customers about their alarm panels.

the typical day was processing alarm signals and trouble shooting with customers.. some of the management was lack luster and some was very helpful and upbeat..the co-workers were upbeat and diligent the most enjoyable part of the job was satisfying a customer

Worst work environment, unreal, unfair, terrible diversity

Education is not important. Most of the management team has only a high school education. Education is not a requirement for promotions within the company.