ADT Security Services Employee Reviews in United States

Found 1,696 reviews matching the search
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Room to Improve
Service Excellence Coach (aka Quality Assurance) (Current Employee) –  Aurora, COApril 26, 2016
At ADT things are constantly changing so consistency is hard to find especially with management. Good benefits, opportunities to volunteer, and wellness rewards.
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Good job
National Account Manager (Former Employee) –  Fairfield, NJApril 26, 2016
ADT was going thru many changes in my time there. Uncertainty made the culture difficult at times. People were helpful and friendly.
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Awful Place to Work
Sales Representative (Former Employee) –  Wallingford, CTApril 23, 2016
They make lots of promises, but keep none. Management is the worst I have seen in 30 years of working. The compensation structure breaks federal law, but don't tell them, they will fire you. Unethical selling methods are practiced daily. They play favorites with who gets daily leads, and allow multiple reps into your already tiny territory. STAY AS FAR AWAY AS HUMANLY POSSIBLE!
Pros
None
Cons
ASM and everyone in management, everything else as well.
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Sales driven without leads
Security Account Representative (Former Employee) –  Jupiter, FLApril 22, 2016
Create your own networking group and leads. Lack of leadership and support. When you leave the company they give your leads to authorized dealers.
Pros
Flexible scheduling
Cons
Not enough training
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very productive enviroment with lots of travel
INSTALLATION CONSULTANT (Former Employee) –  Bristol, TNApril 22, 2016
enjoyed traveling and meeting the customers and hearing their stories. the staff and supervisors were excellent and treated everyone fair .
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A great place to work
Material Handler (Current Employee) –  GeorgiaApril 21, 2016
It is a great place to work. Great benefits, easy work. Its just the managers that make the job like it is. If it was a better management team the job will be wonderful.
Pros
healthcare
Cons
managers
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This company is not worth of any review
Sr Oracle Applications SCM Functional Consultant (Former Employee) –  Boca Raton, FLApril 21, 2016
There is no appreciation on retaining the exceptional talented work force who deliver directly to organization top line and bottom line.
There is no work life Balance.
Lot of POLITICS and Racism even though ADT highlights itself as EQUAL - OPPORTUNITY employer.
Pros
Nothing is Pros
Cons
IT Management Pathetic
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Its a job, but not a great one
Customer Service Representative (Former Employee) –  Knoxville, TNApril 20, 2016
The management is very click-like and quick to turn on you if it benefits them. If you are just out of highschool or going through college this is a decent job, but you could probably do better. You will hate it within a year. Then benefits are good but the pay sucks. They micromanage you at every turn and you cant really trust anyone.
Pros
paid time off
Cons
bad management
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Challenging and thriving work environment
Account Manager (Former Employee) –  Earth City, MOApril 20, 2016
A typical day at ADT includes reaching out to customers and developing new business opportunities. At ADT I learned how to manage territories while being efficient and productive.The management at ADT is very subjective and dependent on what you can do as a Sales Representative. My co-workers were very friendly and upbeat. The hardest part of the job was scrubbing through tons of bad leads just to secure viable accounts. The most enjoyable part of the job was interacting with different people from different walks of life.
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Many changes over the year
Installation Technician (Current Employee) –  Philadelphia, PAApril 17, 2016
co-workers and direct management are good. Upper level not as good. Job has become micro-managed and turned into numbers. Not all about the customer anymore.
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a Solid Organization
District Sales Manager (Current Employee) –  Louisville, KY 40223April 15, 2016
very demanding position as most sales and sales management positions are.

constant pressure to hi and exceed budget numbers.
Pros
good trainings
Cons
not enough
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Terrible place to be
Territory Manager (Current Employee) –  Lexington, KYApril 14, 2016
The culture of this company is the most backwards that I have EVER seen. Performance is quickly forgotten and the only emphasis is "what are you going to do for me today?!" The management actually encourages not taking care of past customers because that's time lost that you could be looking for new customers. The revenue that you generate in sales is not important because they would rather have 10 iffy customers paying $5 than to have one really great customer paying $50. This is by far the worst place that I have ever worked in all of my years on this planet.
Pros
flexible hours
Cons
everything else concerning the job
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ADT Summary
Event Planner/Sales Rep (Former Employee) –  Punta Gorda, FLApril 14, 2016
A very high paced corporation, with extremely high expectations. I was very impressed with the organization of the institute and the entire management team, focusing on leadership.
Pros
training and team work, great product
Cons
schedule
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Definitly not the place you want to work
Document Processor (Former Employee) –  Irving, TXApril 13, 2016
Training is poor due to changes constantly made and little warning or training. You are tied to your chair and cannot talk while you work. Logging in out of a phone to keep up when and how many times you leave your desk.
Pros
No pros
Cons
The company is just not working for
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Excellent Company, Lack of Local Management
High Volume Sales Representative (Former Employee) –  Bayamón, PRApril 13, 2016
ADT Security is an awesome company. Very good benefits and compensation is above average for Puerto Rico jobs and if you put in the hours.

They promote advancement opportunities, but in Puerto Rico it doesn't work that way there is no local HR Department, the Sales Manager is old-school, is not computer savy his Assistant has most of the control who gets leads. There was a management opportunity and turned mostly everyone down without even an interview.

Very unrespectful sales meetings the manager expects you to check in at 8am everyday even if you were in a sales pitch until 9pm 2 hours away from home the night before.

The leads that come in from the call center are distributed unfairly. The promo phone number is redirected to a sales reps desk for over 10 months and the Manager doesn't care.

When the upper management came to the local office, the meetings and Q&A sessions were scripted and limited. The Operations "Manager" doesn't speak English.

The most enjoyable part of the job is orienting a customer on getting their security with the #1 company in the World. And the co-workers we the ones who set you up when you are new, the manager always delegates in someone else to do his job.
Pros
Benefits, 401K (Best in the business), ADT Brand
Cons
Poor management, No way to advance in your job
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Best place to work in Sales
Residential Resale Representative (Current Employee) –  Augusta, GAApril 11, 2016
Excellent manager who was hands on in our success. ADT is a stand up company. Enjoy the ride and a great way to support my family and dreams.
Pros
Compensation
Cons
Innovation
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Very Stressful and unfair work environment.
Residential Sales Consultant (Former Employee) –  St. Louis, MOApril 11, 2016
The mornings would start with a 7:45 conference call reviewing your daily activity that was ,completely visible through Salesforce. Appointments were set as availability would allow per the company.

The management team would manage as a whole and not individually as needed. The hardest part of the job was receiving calls and text messages all day long as to what was needed as a team to be sold.

I enjoyed my customers, helping to get what they needed to protect their families.
Pros
The Name ADT.
Cons
MIcro Management.
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ADT is a thriving place of tremendous growth
NSC-Existing/Health Customer Manager (Current Employee) –  Jacksonville, FLApril 9, 2016
I had the opportunity to go from the entry level department (Qualifying) to the Sales departments (Existing/Health) within 8-months of employment. They give opportunities to thrive.
Pros
Rapidly changing growth environment
Cons
Limited "bench strength" causes lack of lateral movement
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Phone customer service
Technical Support (Former Employee) –  Henrietta, NYApril 8, 2016
Typical day includes logging on to the phones and computers, taking calls and taking your breaks. You help customers turn off alarms and solve their technical issues.
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Professional Security system for people
Sales Representative (Current Employee) –  Boston, MAApril 8, 2016
I learn to understand the needs of costumer. I made some technical presentation of safety system (smoke, video, monoxide). I use Oracle Salesforce and Gryphon tools.
Pros
Independant, Responsable, Cold calling
Cons
A to large teritory
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Overall rating

3.5
Based on 2,150 reviews
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