Small Business Installer (Former Employee) – Springfield, VA – August 8, 2014
After the split from Tyco and the merge with Broadview, ADT has lost their identity. Instead of being a leader in the industry, they have become a follower. Always trying to catch up their technology with others in the industry, instead of being the example and leading the way.
They make lots of promises, but keep none. Management is the worst I have seen in 30 years of working. The compensation structure breaks federal law, but don't tell them, they will fire you. Unethical selling methods are practiced daily. They play favorites with who gets daily leads, and allow multiple reps into your already tiny territory. STAY AS FAR AWAY AS HUMANLY POSSIBLE!
ASM and everyone in management, everything else as well.
Sr Oracle Applications SCM Functional Consultant (Former Employee) – Boca Raton, FL – April 21, 2016
There is no appreciation on retaining the exceptional talented work force who deliver directly to organization top line and bottom line. There is no work life Balance. Lot of POLITICS and Racism even though ADT highlights itself as EQUAL - OPPORTUNITY employer.
Customer Service Representative (Former Employee) – Knoxville, TN – April 20, 2016
The management is very click-like and quick to turn on you if it benefits them. If you are just out of highschool or going through college this is a decent job, but you could probably do better. You will hate it within a year. Then benefits are good but the pay sucks. They micromanage you at every turn and you cant really trust anyone.
Account Manager (Former Employee) – Earth City, MO – April 20, 2016
A typical day at ADT includes reaching out to customers and developing new business opportunities. At ADT I learned how to manage territories while being efficient and productive.The management at ADT is very subjective and dependent on what you can do as a Sales Representative. My co-workers were very friendly and upbeat. The hardest part of the job was scrubbing through tons of bad leads just to secure viable accounts. The most enjoyable part of the job was interacting with different people from different walks of life.
Territory Manager (Current Employee) – Lexington, KY – April 14, 2016
The culture of this company is the most backwards that I have EVER seen. Performance is quickly forgotten and the only emphasis is "what are you going to do for me today?!" The management actually encourages not taking care of past customers because that's time lost that you could be looking for new customers. The revenue that you generate in sales is not important because they would rather have 10 iffy customers paying $5 than to have one really great customer paying $50. This is by far the worst place that I have ever worked in all of my years on this planet.
Training is poor due to changes constantly made and little warning or training. You are tied to your chair and cannot talk while you work. Logging in out of a phone to keep up when and how many times you leave your desk.
High Volume Sales Representative (Former Employee) – Bayamón, PR – April 13, 2016
ADT Security is an awesome company. Very good benefits and compensation is above average for Puerto Rico jobs and if you put in the hours.
They promote advancement opportunities, but in Puerto Rico it doesn't work that way there is no local HR Department, the Sales Manager is old-school, is not computer savy his Assistant has most of the control who gets leads. There was a management opportunity and turned mostly everyone down without even an interview.
Very unrespectful sales meetings the manager expects you to check in at 8am everyday even if you were in a sales pitch until 9pm 2 hours away from home the night before.
The leads that come in from the call center are distributed unfairly. The promo phone number is redirected to a sales reps desk for over 10 months and the Manager doesn't care.
When the upper management came to the local office, the meetings and Q&A sessions were scripted and limited. The Operations "Manager" doesn't speak English.
The most enjoyable part of the job is orienting a customer on getting their security with the #1 company in the World. And the co-workers we the ones who set you up when you are new, the manager always delegates in someone else to do his job.