Pros: good benifits and paid vacation. schedule modification is possible if time slot opens up.
Cons: limited advancement opportunities since adt/tyco split, rules and regulations concerning "quality assurance" change every year
High pressure job dealing with distraught customers and proper authorities.
Dealt with a wide variety of personalities and customer expectations.
Hardest part of job is monotony of expected responses to customer questions, scripted responses are prefered by ADT/TYCO but customers disliked the "dehumanizing" quality
Co-workers are usually non hostile – more... and friendly but there are exceptions and there is heavy favoritism dispite adamant refute by management – less