Pros: decent income, name brand recognition
Cons: no focus on the customer experience, terrible communication with the installation team, overscheduling which leads to cancellations, terrble morale in the office
I knew I did not want to work for ADT when I learned that their parent company TYCO was buying my company in January of 2010. I started looking for a job and found a competitor that I am much happier working for. The office environment at the corporate branch in Pleasanton was terrible. They make you work like dogs, making you do an ineffective call night every Tuesday night when you should be home with your family. I think ADT dealers are the scourge of the industry. ADT is not focused on the customer experience, only the bottom line. If ADT was the only security company to work for, I would find something else to do.