I am grateful for the knowledge and experience I gained here, but I need to go another direction in my life now.
Pros: contests for meeting certain goals, free lunches on certain busy Fridays, gift cards for Christmas
Cons: health insurance too expensive for little coverage, not enough pay for amount of responsibility, bonus program was too complicated, stores were never fully staffed the entire time I was there
*A typical day at Advance America was full of customer service, collections, sales, marketing and whatever else the Divisional or Regional Director(s) may have sent through the e-mail system for us to do. It started around 8:30 or 9:00 am and ended around 6:30 pm with an hour lunch in between. We would come in and verify funds on checks that were past due and then start making calls to customers who were either past due on their title or payday loans. Each person had a different group to call. In the meantime, we would answer calls and provide customers service to customers in the store. We would balance our drawers three times a day always making sure they balanced to the panny. When days were slow one or two of us would go marketing or to make field calls.
*I definitely learned a lot from this company. It gave me an opportunity to further perfect my collections and customer service skills, learn to do outside marketing, get some sales experience, loan processing, gain some experience in management, learn about revenue and receivables, learn more about bankruptcy laws and other laws which govern these types of businesses and many other things. The list just goes on and on.
*My co-workers were great, for the most part. I believe any time you put five females in an office for ten hours a day five days a week that there are going to be personality differences but we always made it. I think the different personalities may have been what helped us to work as a team better sometimes.
*The hardest part of the job, to me, was having to put somebody's account in the negative who had been a great customer for years and the only reason they were not able to pay on time was because of a tragedy or a terrible hardship.
*The most enjoyable part of the job was, by far, the customers. I love customer service and collections and this gave me a great opportunity to do both in the same job.