Cons: Did not what you worked next week till Saturday
Reviewed operating results of center daily, weekly and monthly to identify areas of opportunity for increased profits and decreased expenses. Ensured procedures outlining opening, closing, banking, collections, audits, local store marketing (LSM), all Loss Prevention (LP) procedures, and other company policies were followed daily. Ensured compliance with Federal, State, and local laws. Controlled cash flow, balancing and audits while maintaining LP standards. Maintained company standards as related to staffing, operations, marketing, collections and customer service.Managed payroll and other budgeted items; and continuously identified ways to control costs. Recruited, hired, trained, disciplined, evaluated, developed, and terminated center staff.Lead team in collecting Past Due, Non-Sufficient Funds (NSF), Write Offs, and performed field calls.
Adhered to company polices on transaction completion, account maintenance, and employee files.
Created new processes and systems for increasing customer satisfaction.