Advance America
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
32 reviews

Advance America Employer Reviews

Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
10
Customer Service Representative / Key Holder (Former Employee), Pensacola F,L –
Pros: the pay
Cons: parper work
Come in and Start counting how much funds we have in the center.

I learned that they many diffenent kinds of customers.

The management was ok.

Very easy to get along with.

turning away people.

Meeting people.
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This company was a very fun place to work
Office Manager (Former Employee), Detroit, MI –
Pros: the pay and advancement oppotunities
Cons: too many products to sell
The typical day was customer service and collections. In this company I learn to give the best customer service. Upper management was very demanding but that's with every company! My co-workers were great people to work with. The job itself was not hard. I enjoyed meeting the customers.
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My job is challenging everyday to make sure customer are happy
Manager (Current Employee), Cedar Rapids, IA –
Pros: winning bonuses
Cons: insurance benefits could be cheaper
My days with my job are very active in all aspects,But I also enjoy it because they give us opportunities to bonus and particaptein other games and contests
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great work place loved the employee's
ASSISTANT STORE MANAGER (Former Employee), Moreno Valley, CA –
Pros: great management
Cons: to little staff per store
i loved working for advance america great company good employee's, great customers
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Great place to work
Customer Services/ Cashier (Former Employee), Porterville, CA –
Always busy, but a great place to work. Can get a bit hectic, but it makes the day go by faster.
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A fun work place
Customer Service Representative (Former Employee), Charlottesville, VA –
Pros: there was none
Cons: no job security
A typical day was collections and customer service. I learned to be patient, the management was ok there, my co-workes were great, the hardest part of the job was collections and the most enjoyable part of the job was my co-workers.
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Collections
Asst Manger (Former Employee), Mason, OH –
I would collect on past due accounts from my home. I would make out a new bill with the old amount and the current amount.
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Nice Benefits
Store Manager (Current Employee), Defiance, OH –
Office work, collections, small centers, customer service
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A very stressful work invironment
Assistant Manager (Former Employee), Mayfield, KY –
I worked in both the Mayfield and Murray offices and found them to be extremely stressful due to the environment of the Office Managers. I did try to discuss this with the General Manager and found her to be of very little value.
This position is not based in a professional atmosphere but rather in one of coersion, manipulation and fraud.
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Great benefits
CSR (Former Employee), Phenix City, AL –
Great place to work, enjoyed working with customers and my coworker...
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Experienced
Assistant Manager (Former Employee), Orange City, FL –
Working at Advance America allowed me to become more experienced in customer service as well as money handling skills.
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exciting place to work, met a lot of nice people.
Assistant Manager (Former Employee), Baton Rouge, LA –
Pros: contest and free lunches
Cons: worked alone most of the time
Very laid back the hardest part of the job was collections.
Learned how to process clients for loans, sell money transfers and ways to pursued customer to pay back loans.
Management was fair, but not very hands on.
Co- workers were easy to work with and get along with.
The Hardest part of the job was collections, you had to collect a certain percentage – more...  in order to stay out of trouble.
This was a good place to work, however since this is considered a financial institution they are regulated by the same entities that regulates banks. – less
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Needs a lot of improvement
Customer Service Representative (Former Employee), Mount Pleasant, SC –
Pros: the freedom of not being constantly supervised
Cons: the healthcare, hours, and growth
Over all this a good company it just seems that they have the wrong people in charge. You come in about an hour and half before the store opens. Which is ok but not really much to do and you just make collections calls a majority of the day. To some people that accounts are years and years over due. I did learn patience and the vaule of have a positive – more...  attuide. My manger was good we got along fine overall she did things very fair. But the manager over her was not so good was very distant not much communcation or cre for famliy issues. The hardest part of the job was asking people for money when you really now that they were going through a hard time . And also not being able to spend time with the kids at there after school activities.The best part was the freedom of not having someone breath down your neck. – less
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It's a different experience.
Assistant Center Manager (Former Employee), Auburndale, FL –
Pros: the learning experience
Cons: only get a lunch break no other breaks.
You will learn a lot of valuable information. Information that you will always be able to use. You learning how to audit a store, marketing, loss prevention. Since this is face to face customer service you will have a lot of wonderful customers.
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Working for Advance America gave me much needed experience in the finacial field
Asst Mgr (Former Employee), Plant City, FL –
Pros: gaining valuable experience
Cons: having our jobs threatened each month.
Although I was with this company for many years, sometimes I was never really comfortable with them. There was a lot of turn over in employees and management. Sometimes there was some confusion in Company policy, other branches seemed to do things differently than everyone else.
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Great company which helped me learn a different type of customer service
Assistant Manager (Former Employee), San Jose, CA to Roseville, CA –
Pros: customer service repesentative, to assistant manager
Cons: branch closed down due to low clientel
*PayDay Loan Company
* Loan documentation/payout
*Collection/Reminder calls
*daily banking
* marketing
*employee scheduling
* timecards and payroll.
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Horrible!
Customer Service Rep (Former Employee), Kannapolis, NC –
Cons: everything
This is the worse place to work! The management and most employees were related. They were unprofessional and thats why they are closed in this state.
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high employee turnover causes shotage of employees staffed at different locations
Manager (Former Employee), Columbia, SC –
Pros: closed at 7pm, bennefit package good
Cons: high turnover of employees due to staffing issues
good company to work for enjoyed working with them.great company that help everyday people manage budget for unexpected expenses like hot water heater,tires,car repairs.they charge a high interest rate on payday loans however if this is your only source to get things taken care of I recommend them.management need to focus on training future applicants, – more...  this company has a high turnover with employees leaving staff shorthand alot of time for coverage.typical day open at 10am closed by 7pm.collection calls and customer service enviroment.I really enjoyed meeting new people getting loans growng the offices to the fullest potential. – less
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Learning Experience
Customer Sales Representative (Former Employee), Muskegon, MI –
Pros: learning experience
Cons: short if any breaks, not paid lunches, no benefits, not fair at all, poor management
I learned a lot from this company; computer and customer skills, cash handling, administrative and clerical skills along with office technology. The hours are promising but benefits are not. Working 40 hrs a week for 6 months doesn't necessarily make you full time to this company. The management isnt trained enough to train the entry level positions – more...  which in the long run equals disaster. I would ONLY recommend this job for experience as a short term position. – less
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Management, Collections, Monetary Loans
Assistant District Training Manager (Former Employee), Palm Bay, FL –
Pros: great staff
Cons: split shifts, inadequate work, life balance
-Best Co-workers I have had the pleasure to work with.
-Hardest part of the job was collecting delinquency
-Best Management in the industry
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About Advance America

Advance America, Cash Advance Centers, Inc. is a provider of payday cash advance services in the United States. As of December – Read more