Great stepping stone but pay too little for amount of work.
Pros: diverse customer base, excellent upper management
Cons: large amount of work for little pay, inadequate benefits, and holiday blackouts
A typical day at work would be the normal, assist customers, cash handling, collection calls, bank runs, marketing, and filling out tons of paperwork. Every day I would have to track numbers to see how far the center was awayfrom making revenue and sales goals. Then formulate an effective marketing plan to help boost sales by increasing visibility, – more... shop competitors, create business partners, blitz neighborhoods with hundreds of marketing bags, etc. Then, train and coach my staff to maintain quality of customer paperwork and files in the center, train new employees for the division. Answer calls for the DDO is he/she was unavailable. Of course, there were tons and tons of logs that would have to be filled out and sent to the DDO everyday.
Then, when a new product rolls out the work increases even more and the pay and benefits do not. Also, the "bonuses" are mostly unattainable and small for the effort that has to be put in to even dream of reaching it consistently. Long hours and the work to life balance is really hard to deal with. There is a black out from November to the end of February where employees cannot take vacation time to spend with their families around the holidays. The health benefits are extremely expensive and the co-pays are too high (but I like a challenge).
However, the management was not bad. The DDO was fantastic and very supportive. The DDO and RDO both had a coaching style of management and great leadership, even if sales expectations were set too high for the amount of pay. The center staff is great to work with and make it enjoyable to come to work, customers too. Overall, this company is a great stepping stool to something better but could use some improvement in how they treat their employees which are there greatest assets. – less