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Advance America
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354 reviews

Advance America Employer Reviews

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Job Work/Life Balance
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Customer service
Customer Service Representative (Former Employee), Lafayette, INSeptember 19, 2014
Pros: customers
Cons: hours
I enjoyed going into work daily to see my customers and becoming familiar with the customers on a daily basis. Company was very laid back and friendly. Customers were awesome also.
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Fun work place
Assistant Manager (Former Employee), Lakewood, COSeptember 18, 2014
Morning duties would consist of printing reports / putting all reports together. Then go to the bank after that put all cash drawers together.When that is all done it would be time to open the doors for business. Assist customer with cash payment/assist with cash loans. On down time I would do collection calls on past due customers. When that is all – more... done I would call to remind customers of there due date. Management would be there if you need assistants. Coworkers were also very team oriented. the hardest part of the job was not enough staff to help out with customers. – less
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Productive and fun
Center Manager (Former Employee), Canyon Country, CASeptember 17, 2014
Good team and our area supervisor Clarissa was the best, always took the time to listen to any ideas one may have to better the company.
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Pretty decent job but can be stressful
Assistant Manager (Current Employee), Shreveport, LASeptember 16, 2014
Pros: work schedule, off days, my manager
Cons: pay, benefits, and field calls
Its a pretty decent job. Its pretty much payday and title loans. The pay could be better but its room for advancement. The benefits could be a lot better. This is the type of job that consistently changes.
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Fun, upbeat place to work
ASSISTANT MANAGER (Former Employee), FlSeptember 16, 2014
Very easy to move up in the company, (after 3 months, the supervisor wanted me to be a branch manager of one of the stores) Loving, joyous customers, which made your day easy. Management was poor, you would work this THOUSANDS of dollars and the only way to secure the money is a lock and key box. You would have to make bank runs everyday (sometimes – more... mulitple times). No plexiglass like amscot – less
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Defining functionality with the User
BUSINESS ANALYST (Current Employee), 135 N Church St Spartanburg, SCSeptember 12, 2014
Pros: knowing a lot of people, having the option to suggest, learning the business
Cons: a lot of responsability and high risk of not including something to the requirement
This is the best part of what I do now, working along with the user to understand their needs and what they'd like the System to do is my favorite part since I am an easy going person who is truly interested on getting the real need for the business to suggest the best solution to have, in the end, a quality product
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Fun place to work
Manager (Former Employee), Virginia Beach, VASeptember 11, 2014
Pros: company parties
Cons: weekends
pulling numbers of reports calling customer to remind them to repay loans bank runs
How to do time sheet and keep a weekly schedule
My co-worker where great
doing weekly reports
being he boss
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Customers
Center Manager (Current Employee), Detroit, MISeptember 6, 2014
Love love love the customer experience. Get to meet new people every day
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Ok place to work
Customer Service Representative (Former Employee), Bessemer, ALSeptember 2, 2014
Advance America is a ok place to work for the managers aren't up to standard while I was employed there we went through quite a few District managers.
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Extreemly stressful, Preditory lender
Office Manager (Former Employee), Grove, OKAugust 30, 2014
Pros: great pay
Cons: long hours, stressful enviroment
The pay loan industry is a very stressful, I find it difficult to have anything positive to say about this company.
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Customers are the best part of this job.
Assistant Manager / Short Term Loan Manager (Former Employee), Hallandale Beach, FLAugust 27, 2014
Pros: customers
Cons: compensation
A typical day begins with gathering reports, auditing and organizing the customers checks and document. Updating charts and system data. Provide customer with the Financial Plan that best fits them.
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Great job for singles
Assistant Manager (Current Employee), Memphis, TNAugust 25, 2014
Pros: benefits, income is enough to survive
Cons: understaffed, strict vacation policies, late nights
Overall Advance America is a great company to work for. A typical day at work consists of marketing, collection calls, courtesy calls, customer service, paperwork, and cash handling. We have a lot of management positions open. I currently do not have any coworkers because our center is under staffed. The hardest part of the job is working understaffed. – more... The thing I like most about my job is the customers. I feel like I have a great relationship with my customers. – less
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Pleasant laidback work environment
CSR/Cashier (Former Employee), Shreveport, LAAugust 21, 2014
Pros: competitive pay
Cons: no good health coverage
A typical day at work includes answering multi-lines and tending to the needs of customers. Very high turnover rate due to benefits not being all that great and not alot of room for growth. The most enjoyable part of my job was the customers telling their life stories and the hardest part was when the debtors were not answering the collection calls – more... which brought our center revenue down. – less
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A great place to work
Assistant Manager (Former Employee), Leeds, ALAugust 18, 2014
I enjoyed working for Advance America, they are there for the customers and I enjoyed helping people, I enjoyed my co workers, I enjoyed going to work.
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Overall experience with Advance America
Branch Manager (Former Employee), Tacoma, WAAugust 16, 2014
Pros: bringing in money for the company and visiting with customers.
Cons: collections and marketing
A typical day at Advance America was giving payday loans to the public. I learned the process of payday loans and how to manage an office. I was the manager of the office, my manager was a regional and division manager who were in the office on a weekly or biweekly visit. My Co-worker was my assistant manager. She would help my manage the office and – more... give payday loans to customers. The hardest part of the job was collecting and doing personal marketing for the business. Most enjoyable was getting to visit with customers and building the business. – less
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A great place to use your management skills!!!
Assistant Manager (Former Employee), Grove, OKAugust 15, 2014
Pros: very nice pay for this area
Cons: long hours/days, weekends, not flexible
Days were long and sometimes included 12 hour shifts. Only two people in the office and sometimes just yourself. These two components made it difficult for a single mom such as myself. Managing the store was great, however upper management liked to micro-manage, which included pointless meetings and ridiculous rules imposed on all stores because a few – more... stores could not comply. Coworkers were alright but the turn over rate was extremely high and I believe this was largely due to the way we were treated by upper management. – less
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Customer Service
Customer Service Representative (Former Employee), Houston, TXAugust 14, 2014
Porviding help with loan application, and other financial customer service needs.

The job was very good, but not a very safe area place to work in. And not where i want to grow in field.
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Unqualified Management, hostile work environment
Customer Service Representative (Former Employee), Bakersfield, CAAugust 8, 2014
Pros: sundays off from work, and saturday is only a 6 hour work day.
Cons: terrible store management, no osha regs followed, and having to do risky things like buying gold from customers.
This job has managers with no high school diploma or GED running a store alone. Most of the management has little to no education or job experience at all, are many are very young, at least in my division anyway. Promotion from within the company is not usually the policy. OSHA requlations for things like chemicals, using a safe ladder, etc, were not – more... followed. We were forced to prepare tax returns without proper training, as we only did the data entry and etax actually filed the return. Then they would get upset when the customers found that out and didn't want to file with us. Why would you file a tax return where the person inputting your information is ill trained and will make many mistakes? Check one box wrong, and it's a tax audit nightmare down the road. I learned of IRS approved tax training for free, and when I told my district manager I wanted to go so I could be better with the tax program, she discouraged me and told me not to go. We were a payday loan store, but they made us start buying gold, which was risky. We got so/so training on gold buying in the first place, then we were supposed to "negotiate" gold prices by offering someone around 5 bucks for a ring. It could be full of diamonds, but it didn't matter because they don't buy the stones, only the gold. A very expensive piece of jewelry would bring someone $20 bucks. We were told to pay the lowest possible bid the computer gave us, although we could pay much, much more. The computer had a green to red system, green was the lowest of what you could offer (green because it saved the company money) and the red zone was the top offer. In between we had brown, yellow, orange- strange system. We had no idea what the going rate for gold even was, because the computer gave us all the numbers when we put in the karat and weight. Such a scam! Don't sell your gold there, don't file your tax return there, and DEFINITELY don't work there. – less
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I enjoyed my positions from being a CSR to being a Center Manager.
Center Manager (Current Employee), Pensacola, FLAugust 5, 2014
I really enjoy my job here but the management is hard to get in contact as far as my center we ran perfectly on most days but it always seemed very hard to get my managers to come and help with projects as needed.
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Great place to work
Manager (Former Employee), Louisville, KYAugust 1, 2014
As a Manager of a office I found Advance America a great place to work. The senior management team was always very supportive and the atmosphere was very easy to work in. The hours were a little long however the compensation made up for the long hours.

There was really no part of the job that was difficult. I was already use to managing people and – more... scheduling. I enjoy working with people and handling problems. – less

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About Advance America

Like any entrepreneurial venture, Advance America started as a business enterprise in 1997 to fulfill a marketplace need. In the – Read more

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