Customer Service Representative (Former Employee) – Fort Pierce, FL – November 26, 2017
this job consist of pay day advances, collecting funds, contacting clients on past due loans, and marketing. It is easy for a person to get a payday advance but hard to collect the funds especially when there is really no consequence for them not paying the loan back with the exception of being put in collections. When you attempt the call to the client, they either hang up or change the contact number. You also have to call the references which 9 times out of 10, they did not wish to be put as a reference, Lack of professionalism here and lack of teamwork
Fast pace and a good place start working at a young age
Assistant Manager (Current Employee) – Live Oak, FL – November 20, 2017
Great place to work at Is very Fast pace Everybody works as a team to get the job done It’s a great experience, it helps you getting ready for a bigger career like a manager for a bank, it allows you to have an great opportunity to be able to advance
Branch Manager (Former Employee) – Little Rock, AR – November 18, 2017
I ran largest branch in pay day advance companies in state until closed because of the Attorney General closed the business down. Very large cash flow and I made large deposits of 36,000 daily. Managed collections and marketing. Managed over 6 employees at a store at all times.
Divisional Training Manager (Current Employee) – Corpus Christi, TX – November 12, 2017
Advance America is a good company to work for. Management treats you fairly as well as gives you the necessary tools to reach your goals. The environment feels like a family, and not just people you have met along the way.
Area Manager (Former Employee) – Houston, TX – November 8, 2017
working office alone with customers coming in, bank runs, deposits, collection calls and field calls to customer homes. company was greedy in tring to get customers to rollover loans did learn financial laws and practices working with the public did learn how to manage all office duties
Analyst (Current Employee) – Spartanburg, SC – November 6, 2017
Overall, this is a good company to work for, but the working hours are not defined and you are expected to work weekends, if necessary. There may be a lot of changes over the next 18 months if the CFPB rules get enacted as published.
Store Manager (Former Employee) – Texas – November 3, 2017
They expect you to perform multiple job tasks with little to no support. They expect you to do your own marketing and will not pay for marketing. They do not offer bonuses, no matter how well you do. Their goals are extremely high and they are very pushy regarding meeting them. They micro manage to the extreme and do not pay enough for what they ask. The promote upper management fro the outside and do not higher people who understand the daily processes. It is unequal in upper management gender wise and and an overall stressful company to work for. They expect you to do the collections for them, aggressively. They did offer benefits, but they were just mediocre.
count money, prepare drawers for business, make collection calls, reminder calls, do payday loans, money gram. buy gold, do title loans, prepaid cards. for me it is extremely hard to demand money from someone that does not have it. When I started I loved my job worked with a very good manager and DDO. The hardest part of my job was the reason I left, I got a new manager that preformed bad loans broke the rules lied about it to management, also got a new DDO and because the rule breaker was the manager believed everything they said. I could not stay and work under those conditions, I follow the rules and I was not going to sit by and see the wrongs going on, I was not going to be part of it. I enjoyed the customers and being able to help them when they needed help.
Helping the customers with their needs
the lies, and breaking company policy that was going on under new management
Assistant Store Manager (Former Employee) – Springfield, MA – October 25, 2017
The district manager is very two-faced, doesn't care about stepping on her employees to make herself look better, I would not recommend this job to anyone unless they were to make a change in their management.
anonymous (Current Employee) – West Coast Area – October 23, 2017
This is a good company for people to grow in - from an entry level Customer Service Representative more executive positions. They have a comprehensive training program and advancement opportunities. A great place for anyone who's ever worked in the retail industry.
ASSISTANT MANAGER (Former Employee) – Rialto, CA – October 22, 2017
A bunch of young Hispanic females that are very cut throat. No one could make a clear decision with out getting approval from the DDO. They say your the manager of the office but your not. The DDO is the manager. She has these group of women scared they are going to loose their job if they happen to think for themselves.