Certified Sales Representative (Former Employee), Visalia, CA – July 25, 2014
Customer Service, cash handling, bank deposit, contracts, filing, closing and opening store. The co-workers dressed well and were always on time. The hardest part was not be able to communicate with foreign customers. I enjoyed being in a office and going to seminars.
Center Manager (Former Employee), Glasgow, KY – July 24, 2014
On daily basis we opened and number one priorty was to wait on customers, then we made collection calls, worked organize files. I reviewed numbers to see where my goals are and where I needed to be in relation to the goals. I had to make sales to customers from the addition products we offered. I marketed daily and made business contacts to increase – more... customer base. – less
Center Manager (Former Employee), Peoria, IL – July 22, 2014
Cons: health care
Typical work day was from open to close. Sometimes six days a week. Learned that with hard work they love to promote within and give you every chance to advance. Co workers are team players and a joy to be around.
Customer Service Rep (Former Employee), Jacksonville, FL – July 22, 2014
The people You work with are great. No work life balance you have to do your own marketing, banking and do you own collections. This is difficult when you have to see those same people that you are required to call every single day.
Great Co-workers and a wonderful work environement
Bilingual Customer Service Representative (Former Employee), Lawton, OK – July 10, 2014
Pros: good pay
Cons: not very organized
I loved working at Advance America. My day consisted of customer service, cashiering and organizing. Managment was ok, I was at a store where there was no set manager in place. The hardest part of my job was dealing with impatient customers and their horrible remarks. The most enjoyable part of my job was helping customer get what they need.
Great stepping stone but pay too little for amount of work.
Branch Manager (Current Employee), Perrysburg, OH – July 9, 2014
Pros: diverse customer base, excellent upper management
Cons: large amount of work for little pay, inadequate benefits, and holiday blackouts
A typical day at work would be the normal, assist customers, cash handling, collection calls, bank runs, marketing, and filling out tons of paperwork. Every day I would have to track numbers to see how far the center was awayfrom making revenue and sales goals. Then formulate an effective marketing plan to help boost sales by increasing visibility, – more... shop competitors, create business partners, blitz neighborhoods with hundreds of marketing bags, etc. Then, train and coach my staff to maintain quality of customer paperwork and files in the center, train new employees for the division. Answer calls for the DDO is he/she was unavailable. Of course, there were tons and tons of logs that would have to be filled out and sent to the DDO everyday.
Then, when a new product rolls out the work increases even more and the pay and benefits do not. Also, the "bonuses" are mostly unattainable and small for the effort that has to be put in to even dream of reaching it consistently. Long hours and the work to life balance is really hard to deal with. There is a black out from November to the end of February where employees cannot take vacation time to spend with their families around the holidays. The health benefits are extremely expensive and the co-pays are too high (but I like a challenge).
However, the management was not bad. The DDO was fantastic and very supportive. The DDO and RDO both had a coaching style of management and great leadership, even if sales expectations were set too high for the amount of pay. The center staff is great to work with and make it enjoyable to come to work, customers too. Overall, this company is a great stepping stool to something better but could use some improvement in how they treat their employees which are there greatest assets. – less
Customer Service Representative (Current Employee), Exmore, VA – July 7, 2014
Pros: bonus incentives
Cons: short-handed in employees
A typical day at work begins with phone calls, making sure customers are helped, and paperwork is completed. I've learned about all the products we offer: prepaid cards, taxes, payday and title loans, and money gram services. I have been able to take on management responsibilities and I get a long with my co-workers. The hardest part of my job is to – more... make sure all work is completed..we are short-handed but we seem to get things done. The most enjoyable part of my job is when I've listened to the customers wants and was able to supply them with the right product to satisfy their need. – less
Assistant Manager (Former Employee), Phoenix, AZ – July 7, 2014
Pros: monthly luncheons/ meetings. hands on marketing
Cons: short breaks, long hours
A typical day at work was very fast paced fun environment. Serviced guested that came in for a payday loan or check cashing. Processed all daily cash deposits. Contacted outstanding accounts.
I learned how to accurately process cash drawers and safes totaling more than $10,000. I learned how to manage other employees, I learned how to problem solve – more... and lead other employees by example.
The hardest part of my job was the sympathy I felt for guests at times in their financial hardships/
The most enjoyable part of the job was working for a great District Manager, servicing guests weekly, getting to know them and their spouses/ children . – less
Customer Service Representative (Former Employee), Orlando, FL – June 26, 2014
Processes youth admissions Performs the function of master control operator Data Entry Spreadsheets Time Management Enter Invoices via QuickBooks Process Medical Records Switchboard (40+ lines) Mail Sort Admin/Clerical
Fun place to work. Enjoy working with the customers very pleasant and friendly.
csr (Current Employee), Memphis – June 20, 2014
Pros: customers relations
Cons: job security, opportunity to advance
Store manager is very friendly and attentive to customer needs. Goes above and beyond for customer satisfaction. Customers are usually happy and satisfied that they chose our company to do business with
OMG the paper work is ridiculous and they want you to do house calls for delinquent accounts( NOT SAFE AT ALL Especially for Women) Management is crazzzzyyy Expectations are unreal...... Someone should have warned me!!!!