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Advance America
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383 reviews

Advance America Employer Reviews

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Not worth it
Assistant Manager (Former Employee), MissouriMay 17, 2014
I had worked for Advance America for 3+ years and the only reason I stayed was for the health insurance because I have a family to take care of. Advance America doesn't care about its employees, for example; I was a victim to a robbery and I didn't get any workers comp I had 3 hours of therapy I had to take while on my lunch breaks. Our zone executive – more... even told me that I will look back at the experience and laugh about it one day with my children! Really?!! Pay was decent but not worth my life. And in order to get 38+ hrs i had to work open to close everyday! – less
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Productive and fun place.
Customer Service Representative (Former Employee), Bakersfield, CAMay 15, 2014
I want to share a couple things that I learned from my previous jobs. I've learned that you have to be brave when it comes to hard situations, being positive and polite when you get angry customers and I have also learned how to handle and try my best when it comes to situations and that you have to be patience when it comes to working with people etc.
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Challenging and rewarding company to work for.
CSR (Former Employee), Bakersfield, CAMay 15, 2014
Learned how to properly place and handle collection calls.
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Good Place to work.
Store Manager (Former Employee), WebsterMay 15, 2014
Pay day loans, Loaded netspend cards. Good place to work. Customer service.
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Very Fun Workplace
Customer Service Representative (Former Employee), Brunswick, OHMay 15, 2014
I enjoyed working as a CSR at Advance America. Some of my daily activities included data entry, record keeping, filing, customer service, budget control, collections, and marketing. I really enjoyed interacting with the diverse customer base and getting to know my customers individually. This allowed me to better serve their needs. I was also a part – more... of some amazing quarterly events such as Customer Appreciation Day and Community Service Day. – less
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Ok place to work
Assistant Manager (Former Employee), Merrillville, InMay 14, 2014
Pros: hour lunch, off holidays and sundays
Cons: pay, floating around to different centers
Overall job is ok, has great hours. But most workers have to float around to different stores. Takes awhile to be permanently placed somewhere. Managment sucks!! The new District Manager knows absolutly nothing! They dont comunicate with each other and if your are not sucking up to them then your basically on the chopping block.
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Pathetic place to work.
Assistant Manager (Former Employee), Poteau, OKMay 14, 2014
I do not recommend this employer. Upper management found a sad excuse of a reason to fire me because they feared I would take their jobs.
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Good pay/benefits, and management isn't bad either.
Customer Service Representative (Former Employee), Henderson, NVMay 12, 2014
- Most locations are staffed well based on the number of customers, so you are busy, but not over-wroked .
- I learned how to manage people with compassion.
- Store management can vary, but upper management does a good job of visiting the stores and interacting with the employees.
- The hardest part of the job is telling someone we already deposited – more... your check because sometimes they get really upset.
- The most enjoyable part of the job are the store activities, such as: potlucks, picnics, and Halloween costume contests. – less
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Fun place to work
Assistant Manager (Current Employee), Saint Johns, MIMay 8, 2014
Pros: bonuses and customers
Cons: limited employees
The best and most enjoyable part of the job is the customers that I work with everyday. They are the reason I continue to love to work in the customer service field. I feel there is not enough time and compensation that they allow us to complete all the duties they require for us with only 2 employees at most stores. They have recently reduced hours – more... due to budget issues within my store. – less
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Advance America
STORE MANAGER (Former Employee), Melvindale, MIMay 6, 2014
Advance America was a good place to work. I really enjoy the way the customers and I got along. My colleague were great it was a family type environment.
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Need to learn to live by their creed, "Respect your associates"
Assistant Manager (Former Employee), Sylacauga, ALApril 25, 2014
Pros: good benefits
Cons: too much to list
I was employed as an Assistant Manager for 2 years. I don't have a problem at all with constructive criticism but there is a right way and a wrong way to talk to people. There was always drama created by my Center Manager because he was wanting a higher position and would brown nose the DDO over our center. The DDO was disrespectful, rude, and expected – more... you to bow down to her. I am a respectful woman who respects authority and will follow all rules and policies set forth but I will not be ran over and treated like a nobody when I do just as much if not more for the company that I work for. I do NOT recommend a job with this company at this time. If that particular Center Manager and/or DDO left the company then a lot of past or even current employees will want to stay. – less
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The people
Customer Service Representative (CSR) (Former Employee), Rock Hill ScApril 23, 2014
I liked working at Advance America, I enjoyed marketing and interacting with customers from day to day.
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productive but not guarenteed
Front Desk Manager (Current Employee), Roanoke, VAApril 23, 2014
check guest in and out of rooms, make work schedule for all employees, and occasionally set up breakfast area.
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Productive work environment
Assistant Manager (Former Employee), Cottage Grove, ORApril 22, 2014
Pros: customer relations
Cons: collections
I enjoyed my job. Each day, I would perform customer service tasks, audit files, perform banking procedures, and all office tasks. The hardest part of my job was collections, knowing that people couldn't afford their payments. The best part of my job was customer relations.
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Worst company I've ever worked for.
CSR (Former Employee), OrlandoApril 20, 2014
Pros: free lunch if quota is met
Cons: safety
I was always left alone working 10 hours shifts, dealing with thousands of dollars with little protection. My store didn't have any glass around the work desk so anyone could jump over the counter and attack me. Also, there was a lot of unnecessary drama. This job was beyond stressful!
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Exciting place to work.
Manager (Former Employee), Daytona Beach, FLApril 17, 2014
I began working with this company as a customer service rep. Within a few months they noticed my work ethic was worthy of a management position and promoted me. Unfortunately, after time I lost hope of staying with them due to their lack of keeping promises they made to me concerning employees and proper supplies for my store.
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Very Productive
Store Manager/CSR (Former Employee), Jacksonville, FLApril 15, 2014
Pros: free lunch every month when we meet our quota
Cons: they would get robbed alot
This job was very outgoing, I've learned how to deal with different types of customers. I was a manager over 5 people, my co-workers was great to work with. The hardest part of this job was trying to up sell their debit cards. My most enjoyable part of this job was helping customers with getting a payday loan.
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Great Place to Work
CSR (Former Employee), Plymouth, INApril 14, 2014
Pros: hour long lunches
Cons: not any
I really enjoyed working with all the customers and my coworkers were amazing. There were some issues that I was unable to handle and that is the only reason that I chose to leave. However I miss it to this day.
You are trained so much and it helps you so much in every day life experiences!!! Has been a blessing for me as I pursue my bachelor's in business – more... management. – less
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This was a good company I enjoyed working here.
Assistant Manager (Former Employee), houston txApril 14, 2014
Pros: i got sundays off, and holidays
Cons: the pay was 10 an hour and the security was bad
This was a great company the only bad thing here is that I got robbed the security there was not good and I felt nervous after that.
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Great co-workers, good work environment
Assistant Manager (Former Employee), Orlando, FLApril 10, 2014
Pros: great people to work with
Helping others, learning about my customers. Doing audits, scheduling, balancing, billing, marketing.

About Advance America

Like any entrepreneurial venture, Advance America started as a business enterprise in 1997 to fulfill a marketplace need. In the – Read more

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