Pros: although there was much to do, it typically wasn't micro managed and at a self pace. within reason, of course.
Cons: lack of direct training through upper management, computer based training modules that don't have any personal or direct training with administrators, constant transfering without much knowlegde in advance
My typical work day. I would open the store at 9:30AM each day. We first counted safe to balance, create drawer for transactions, read over email and daily stats, verify any potentially available funds due to company by calling and verifying with bank. Then open store. Would assist customers with financial needs and continue collections on past due – more... accounts in between new customers.
In this position I did learn a lot about state law. You also have to learn how to interact with all different types of people from all walks of life. The way this is different than my previous work experience is that this is face to face and much more personal than over-the-phone collection and call centers.
Management, in my opinion, needed to be on the same page. They had a tendency to turn against one another and there would be quite a bit of conflict between them. It is very difficult to maintain a positive attitude and grow in an institution that doesn't have a strong upper management.
My co workers were amazing. Most very friendly and willing to help at any time and for any reason. We did our best to stick together. There are typically only two employees per center, so contact was fairly limited.
The hardest part of my job was having to issue "assistance" to people that I just didn't believe would help them. It is very difficult to be your best you when you don't fully believe in the job you are doing.
The most enjoyable part of my job was getting to know my customers on a personal level and being able to see them face to face. I thoroughly enjoyed the company/consumer relationship more that way. – less