Pros: steady work, bonuses, friendly co-workers
Cons: you are not important, short breaks, mandatory overtime, long days with irate customers, attendance system
I worked for this company for 5 years. The pay was barely enough to sustain, but it was steady employment with good security as long as you knew what not to do (keep your call time and transfer rate down, keep up with your attendance, respect the customer and don't let your supervisors see or hear anything that might resemble a cell phone). The work was dreary and monotonous, except for the occasional irate customer (there were some days I actually hoped for a few just to liven things up). Don't expect to be treated like anything important if you work here. I laughed out loud when I read the earlier review that compared employees to cattle because that is what I had been saying for years. The company I worked for was one of the most consistently hiring places in town and because of that we were disposable. You can be told at a moment's notice (less than 24 hours) that the next day, or week, or the rest of the month is mandatory 8-6 Monday-Friday. Supposed days off don't matter. I had to push back 2 trips because of mandatory overtime. The attendance system is merciless. If you want to keep a high ranking and have the option of choosing your schedule, you better pray life doesn't throw you any curves. I watched a woman on my team walk up to our supervisor in tears because her mother had died and they had given her an infraction for taking time off. There is no room for life's little emergencies. Doctor's notes don't matter. If your numbers are not punched in for any reason, you have an infraction. Oh and if you do work for this company and happen to quit for any reason, make sure it is not something that's going to fall through, because your 2 week notice cannot be rescinded and you are ineligible to work for Advance again for 6 months. At least it's a job.