Advance Financial Employee Reviews in United States

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Excellent experience!
Anonymous (Current Employee) –  Nashville tnJanuary 27, 2016
Right from day one you will feel part of the team. They use the best practices methods out there for training and development in the industry and follow up. Be prepared even if you are assigned to the corporate office, you will work as a CSR in a store for a week. This is done so everyone can have respect for what a csr does and their focus on customer service is top concern. Great pay especially if you are in school or haven't quite gotten that degree yet. Team atmosphere is superb. Also very flexible with scheduling. Big plus because they don't just make flexible scheduling convenient for them, they make it work for you too.
I wish that more employees with positive experience would leave feedback.
Everyone wants to take the time to complain but no one wants to take the time praise and give kudos where it is due.
Pros
nice break area. work out room on campus. support from your superiors.
Cons
none right now.
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Dont do it
Branch Manager (Current Employee) –  Chattanooga, TNJanuary 23, 2016
Company at first will sell you a great dream of this being a great company, but soon after you realize you entered a nightmare. Schedules are everywhere with no consistency. No matter how hard you work or how good of a job you do the management only brings up your flaws. As a manager you are on call 24/7 and if someone calls out and you cant get anyone to cover then you have to work. No matter if you have already worked that day. The upper management plays favorites, so basically if you dont kiss their feet they dont care about you. They tell you if you work hard you have the chance to move up but they hire people from outside the company to be district managers instead of promoting within, again unless you suck up. Your pay as a manager seems good at first till you realize that other Store Managers at other like companys make twice as much as you do even though your running a 24/7 business. They expect you to drive long distances for work related things but dont want to pay mileage. Only good things is the pay 100% of health care, but if you call out with a real sickness you still get wrote up. I wouldn't recommend anyone to be a manager for this company
Pros
Free Health care, Decent pay
Cons
overworking, Upper management that doesnt care about you only money
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High Stress with No Compassion
Branch manager (Former Employee) –  TNDecember 9, 2015
The company's board of directors passes most of its power to money hungry regional director. The regional director then uses all of her business tactics to cut costs all any expense including employee satisfaction. The turn over rate for the company is astonishing! The company will treat you like a mushroom, by feeding you dung and keeping you in the dark. Not a company I would recommend for anyone with a conscience. Retail positions are not family friendly. As a manager you are on call for twenty four hours, unless on paid time off. You are not guaranteed your quarterly bonus. You will be micro managed and scrutinized to prevent advancement or pay increase.
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Horrible place
Customer Service Representative (Former Employee) –  Clarksville, TNMay 14, 2016
Advance financial claim they care about their employees, but they don't. There was $1500 missing from my register one day, systems were crashing and all. I even asked if they could pull the cameras for proof, but they didn't care to. They fired me because they thought I gave out extra money and stole. Turns out there was never 1500 missing to begin with, I just happened to have the raggedy computer that they knew was crashing as well as their systems. Don't work for them, especially if you have a life, and children. This place is for ppl who has nothing better to do with themselves.
Pros
Make good friends, Events
Cons
standing for long periods, they watch only you on the cameras
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Love my Team!
Customer Service Representative (Current Employee) –  Nashville, TNJune 14, 2016
This is a great place to work. Best company I've worked for. The pay is really good and I feel upper management truly cares about me and my well being. There is a family type feel and most everyone is willing to help you out if you need it. The work at the stores can seem overwhelming at first but once you get the hang of it its not bad at all. The best part is that the company pays your health insurance 100%.
Pros
100% company paid health insurance
Cons
being open 24/7 can be stressful at times.
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decent for a loan company
Customer Service Representative (Former Employee) –  Murfreesboro, TNMay 16, 2016
a typical day consisted of dealing with a lot of money and helping customers financially

I leaned about loans and how they work

management was decent

I got along with my coworkers

the hardest part was being able to hear people due to the glass that was between us.

most enjoyable part was meeting and talking with new people.
Pros
the pay
Cons
open 24/7
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Great starting pay even with little experience
Customer Service Representative (Former Employee) –  Murfreesboro, TNJune 9, 2015
It is a short term loan and cash advance business and is good for people who are trying to get out of typical minimum wage jobs and into a more professional career. Definitely opportunities for advancement. Hardest part of the job is that it really questions your ethics, but I guess that goes along with a lot of sales jobs. If you're a sales person than this could be the job for you. You are promised at least 30-35 hrs a week but that really depends on your location and your manager. Even if you are hired as a part-time position, it is a full time job. It is hard for people that are trying to go to school at the same time. They say you can get overtime but that depends on your manager as well. Overall it is a good company to transition out of minimum wage jobs but there are things that could be deal breakers for some people.
Pros
great starting pay
Cons
short breaks, not allowed to sit even during down time, management unprofessional at times, unpredictable
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it was good
Customer Service Representative (Former Employee) –  Nashville, TNJune 15, 2016
great job
great pay
great benefits
great people
management sucks
cash handling




ADVANCE FINANCIAL Nashville, TN April -2016-Present
Customer Service Representative
• Accurately performs financial transactions.
• Performs loans, check cashing, wire transfer, money orders, and bill payments
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24 hour financial institution
Vault Supervisor/Assistant Branch Manager (Current Employee) –  Columbia, TNJune 30, 2015
Great company with great pay and health benefits but no consistency in the schedule. I learned how to muti task in a high pace work environment, be an exceptional customer service rep, and had the experience to work in management. No spokesperson for the employees concerns themselves or new solutions to fix the issues within the company for growth
Pros
Pay, Health Benefits, mind work not physical
Cons
Inconsisteny in Scheduling, Little to No Quality of Life, high turn over rate
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Not a good place for MGMT
Branch Manager (Current Employee) –  Nashville, TNDecember 23, 2015
MGMT has no authority. Work/Life balance is awful. They take money out of your check for anything you mess up. This place there is really no future.
Pros
Free Healthcare
Cons
Everything else.
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these people are thieves
verification agent (Current Employee) –  Nashville, TNMay 17, 2016
they steal money from people who dont know how short term loans work. alot. all the time. bad bad bad bad bad bad people. night shift was great although. 2.50 shift diff helps
Pros
great health care
Cons
you feel dirty just being there
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Pay isn't bad, but say goodbye to your family.
Overnight Auditor (Current Employee) –  Spring Hill, TNDecember 3, 2014
A typical night at work means auditing every transaction, verifying past-due accounts, filing, cleaning and organizing, and handling customers if needed.
I've seen many new managers come and go and I've observed their different styles of leadership. Upper management frequently visits to check in. There is a huge lack of communication between upper management and the retail employees.
When I do see my co-workers it's only for an hour or two.
The hardest part of the job is trying to keep up with the demands of upper management. The lack of communication makes having a voice very difficult and often leads to misunderstandings.
The shifts are at very inconvenient times for those who have families and the scheduling is very inconsistent.
Pros
pay, safe environment, benefits
Cons
scheduling, constant changes, lack of communication, long hours
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Ever changing
Operations Manager (Former Employee) –  Nashville, TNJuly 15, 2016
Fun place to work. Allows for close relationships with staff and customers. Duties change often, job asks alot of you. While at work and at home.
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Not a Good Job
Customer Service Representative (Current Employee) –  Shelbyville, TNJune 13, 2016
I really don't think that this a good company to work for. They do not balance a home life and a work life.
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Needs improvements
CSR (Former Employee) –  Nashville, TNNovember 18, 2015
As far as co workers its a good environment, but management doesn't care about the welfare of it's employees. It's all about advance and they don't put there employee's first.
Pros
Pay
Cons
Hours and Schdule
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Ehh
CSR (Current Employee) –  Nashville, TNNovember 19, 2015
The job was a lot easier than everyone makes it out to be but its only hard because of the consistent stress not to mess up from the management
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Great pay and benefits
CSR Teller Overnight (Former Employee) –  Nashville, TNJune 25, 2014
My overnight teller position was responsible for auditing the daytime tellers. Auditing included but was not limited to reviewing contracts, filing, bank verifications, check audits, and making call lists. I worked without supervision until the manager arrived around 7 a.m. Thus, the position required individuals to be able to work well alone and without being supervised. I also gained good time management skills being that most tasks needed to be completed by certain time frames throughout the night. The hardest part of the job was the long hours. However, the company has lots of room for employees to move up and great pay and benefits.
Pros
pay and benefits
Cons
long hours
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All pros turn out to be cons
CSR (Former Employee) –  NashvilleMarch 27, 2015
TELL US ABOUT:
A TYPICAL DAY AT WORK?
*always exspect to be terminated at anytime...your job is always on the line

WHAT YOU LEARNED?
*never trust a payday loan company, if they will train you to take advantage of others then they are already taking advantage of YOU! As long as you are able to ignore the fact you have a life and you are human, you have a job! The moment someone at the corporate office has to use their brain to think heads roll. Always the worker ants.OH! THE COMPANY MASCOT IS A WORK ANT!!

MANAGEMENT?
*should be drug-tested regularly, and held accountable for their unproffessionalism and actions when reported. More so a " BUDDY SYSTEM."

YOUR COWORKERS?
*overworked employees that were sold someone else's dream. Someone is always worried about being written up or terminated for being human.

THE HARDEST PART OF THE JOB?
*the constant disappointments and letdowns this job brings along with the lack of any job security, consistent chaos and lack of respect the corporate office and upper management has for the employees home and family lives.

THE MOST ENJOYABLE PART OF JOB?
*leaving.
Pros
The pros are not available for long.
Cons
The cons rule supreme.
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Professional and fun work place
Customer Service Representative (Current Employee) –  Murfreesboro, TnSeptember 18, 2015
Advance Financial has been an amazing learning experience. I wanted to challenge myself by working a more professional job and finally getting out of the food business. Being bilingual has helped me out a lot because we do get a lot of Hispanic customers and sometimes it can be hard explaining things to them if you do not know the language. Through this job I have learned how to handle money, and learned more about finances and how the system works. My duties there were to assist customers with loans, money orders, western unions, and bill pay, also as an overnighter I learned to file paperwork, look over daily paperwork and clean.
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Customer is the only customer
Customer Service Representative (Former Employee) –  Nashville, TNMay 5, 2015
The customer is a great area to focus on, but when you forget that your biggest customer is your employees, you start to lose them in the end. Sure you can throw excellent pay and excellent benefits their way to help them out, but the problem will lie in the fact that they can be written up for just about anything. A minute late to work more than once a month? Write up. Forget to get a signature on a document? Write up. Don't do the required training material on time? Write up. Everything that you do as an employee has terrible consequences.



There's just such a detachment from the corporate office to the store front that they don't understand they have multiple employees writing their resumes while using the work computers!
Pros
Free lunch when you're busy and understaffed
Cons
You'll never get out on time, you'll constantly be wondering if you did something wrong, and you will start to hate your life while you work here.
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Overall rating

2.9
Based on 57 reviews
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Ratings by category

Work/Life Balance
2.4
Compensation/Benefits
3.7
Job Security/Advancement
2.8
Management
2.7
Culture
2.8