Advance Financial Employee Reviews

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Dont do it
Branch Manager (Current Employee) –  Chattanooga, TNJanuary 23, 2016
Company at first will sell you a great dream of this being a great company, but soon after you realize you entered a nightmare. Schedules are everywhere with no consistency. No matter how hard you work or how good of a job you do the management only brings up your flaws. As a manager you are on call 24/7 and if someone calls out and you cant get anyone to cover then you have to work. No matter if you have already worked that day. The upper management plays favorites, so basically if you dont kiss their feet they dont care about you. They tell you if you work hard you have the chance to move up but they hire people from outside the company to be district managers instead of promoting within, again unless you suck up. Your pay as a manager seems good at first till you realize that other Store Managers at other like companys make twice as much as you do even though your running a 24/7 business. They expect you to drive long distances for work related things but dont want to pay mileage. Only good things is the pay 100% of health care, but if you call out with a real sickness you still get wrote up. I wouldn't recommend anyone to be a manager for this company
Pros
Free Health care, Decent pay
Cons
overworking, Upper management that doesnt care about you only money
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Not a good place for MGMT
Branch Manager (Current Employee) –  Nashville, TNDecember 23, 2015
MGMT has no authority. Work/Life balance is awful. They take money out of your check for anything you mess up. This place there is really no future.
Pros
Free Healthcare
Cons
Everything else.
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High Stress with No Compassion
Branch manager (Former Employee) –  TNDecember 9, 2015
The company's board of directors passes most of its power to money hungry regional director. The regional director then uses all of her business tactics to cut costs all any expense including employee satisfaction. The turn over rate for the company is astonishing! The company will treat you like a mushroom, by feeding you dung and keeping you in the dark. Not a company I would recommend for anyone with a conscience. Retail positions are not family friendly. As a manager you are on call for twenty four hours, unless on paid time off. You are not guaranteed your quarterly bonus. You will be micro managed and scrutinized to prevent advancement or pay increase.
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EHH
CSR (Current Employee) –  Nashville, TNNovember 19, 2015
The job was a lot easier than everyone makes it out to be but its only hard because of the consistent stress not to mess up from the management
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Needs improvements
CSR (Former Employee) –  Nashville, TNNovember 18, 2015
As far as co workers its a good environment, but management doesn't care about the welfare of it's employees. It's all about advance and they don't put there employee's first.
Pros
Pay
Cons
Hours and Schdule
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fast paced work place
Auditor/Customer Service Representative (Former Employee) –  Nashville, TNOctober 20, 2015
Advance financial was by far one of the best jobs I have had and also was the first job for me out of college. The company showed community involvement and positive work place.
Pros
people and atomosphere
Cons
very little room to grow inside the company
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Professional and fun work place
Customer Service Representative (Current Employee) –  Murfreesboro, TnSeptember 18, 2015
Advance Financial has been an amazing learning experience. I wanted to challenge myself by working a more professional job and finally getting out of the food business. Being bilingual has helped me out a lot because we do get a lot of Hispanic customers and sometimes it can be hard explaining things to them if you do not know the language. Through this job I have learned how to handle money, and learned more about finances and how the system works. My duties there were to assist customers with loans, money orders, western unions, and bill pay, also as an overnighter I learned to file paperwork, look over daily paperwork and clean.
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Typical Day
Customer Service Rep (Former Employee) –  Nashville, TnAugust 28, 2015
The money is great hours are great. Management and overall structure no formal of communication. Unorganized chaos! It's a fun place I met a lot of talented individuals. Do not have not of bad stuff to say. The company should really take a look at there late policy.
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Horrible Place to Work
MULTIPLE BRANCH MANAGER (Former Employee) –  Columbia, TNAugust 19, 2015
AS a manger you have no time for a life outside of this company and they don't care. We never allowed lunch breaks, horrible people own this company
Pros
Money
Cons
Everything else is horrible
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24 hour financial institution
Vault Supervisor/Assistant Branch Manager (Current Employee) –  Columbia, TNJune 30, 2015
Great company with great pay and health benefits but no consistency in the schedule. I learned how to muti task in a high pace work environment, be an exceptional customer service rep, and had the experience to work in management. No spokesperson for the employees concerns themselves or new solutions to fix the issues within the company for growth
Pros
Pay, Health Benefits, mind work not physical
Cons
Inconsisteny in Scheduling, Little to No Quality of Life, high turn over rate
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Great starting pay even with little experience
Customer Service Representative (Former Employee) –  Murfreesboro, TNJune 9, 2015
It is a short term loan and cash advance business and is good for people who are trying to get out of typical minimum wage jobs and into a more professional career. Definitely opportunities for advancement. Hardest part of the job is that it really questions your ethics, but I guess that goes along with a lot of sales jobs. If you're a sales person than this could be the job for you. You are promised at least 30-35 hrs a week but that really depends on your location and your manager. Even if you are hired as a part-time position, it is a full time job. It is hard for people that are trying to go to school at the same time. They say you can get overtime but that depends on your manager as well. Overall it is a good company to transition out of minimum wage jobs but there are things that could be deal breakers for some people.
Pros
great starting pay
Cons
short breaks, not allowed to sit even during down time, management unprofessional at times, unpredictable
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productive, but horrible place to work.
Customer Service Representative (Former Employee) –  Fayetteville,TNMay 13, 2015
This was the worst job at giving you work/life balance. It's a 24hr business and they could care less how many hours they work you in a 24 hr period as long as you are there for their customers they dont care.
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Customer is the only customer
Customer Service Representative (Former Employee) –  Nashville, TNMay 5, 2015
The customer is a great area to focus on, but when you forget that your biggest customer is your employees, you start to lose them in the end. Sure you can throw excellent pay and excellent benefits their way to help them out, but the problem will lie in the fact that they can be written up for just about anything. A minute late to work more than once a month? Write up. Forget to get a signature on a document? Write up. Don't do the required training material on time? Write up. Everything that you do as an employee has terrible consequences.



There's just such a detachment from the corporate office to the store front that they don't understand they have multiple employees writing their resumes while using the work computers!
Pros
Free lunch when you're busy and understaffed
Cons
You'll never get out on time, you'll constantly be wondering if you did something wrong, and you will start to hate your life while you work here.
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Everyone has a unique experience.
CSR/Teller (Current Employee) –  Clarksville, TNMarch 27, 2015
You get what you put in. This job has a high turn over rate but its worth it if you can make it the first 90 days. I love my job and what I do. My customers are a great part of my day. Advance financial is a great resume builder for someone looking for a more serious career but not much experience.
Pros
Pay and benefits
Cons
Technology and hours
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ALL PROS TURN OUT TO BE CONS
CSR (Former Employee) –  NashvilleMarch 27, 2015
TELL US ABOUT:
A TYPICAL DAY AT WORK?
*always exspect to be terminated at anytime...your job is always on the line

WHAT YOU LEARNED?
*never trust a payday loan company, if they will train you to take advantage of others then they are already taking advantage of YOU! As long as you are able to ignore the fact you have a life and you are human, you have a job! The moment someone at the corporate office has to use their brain to think heads roll. Always the worker ants.OH! THE COMPANY MASCOT IS A WORK ANT!!

MANAGEMENT?
*should be drug-tested regularly, and held accountable for their unproffessionalism and actions when reported. More so a " BUDDY SYSTEM."

YOUR COWORKERS?
*overworked employees that were sold someone else's dream. Someone is always worried about being written up or terminated for being human.

THE HARDEST PART OF THE JOB?
*the constant disappointments and letdowns this job brings along with the lack of any job security, consistent chaos and lack of respect the corporate office and upper management has for the employees home and family lives.

THE MOST ENJOYABLE PART OF JOB?
*leaving.
Pros
The pros are not available for long.
Cons
The cons rule supreme.
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decent work place
Customer Service Representative (Former Employee) –  Knoxville, TNMarch 10, 2015
Teamwork. Communication skills. Meeting new people and taking care of customer needs. This was the worst company to work. Inconsiderate of employees. Took advantage of customers. Managers are young and very unprofessional. Corporate only cared about them and the managers. When managers made mistakes employees got blamed. worked 10-16 hr shifts daily. Always called in on off days Very high turnover rate because of the inconsideration.
Pros
12.oo hr
Cons
no breaks and too many hours never time for my children worked overtime everyday
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A very deceitful company
Customer Sales Representative (Former Employee) –  columbia,Tn.January 12, 2015
You are required to deceive customers. Not at all a good place to work. You are over worked and under paid. You are promised benefits and bonuses that never come. Also, you are always required to clock out for lunch even if you're working alone. This gives the company free labor.
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great paying job; that is all
Branch Manager (Current Employee) –  McMinnville, TNDecember 4, 2014
Company is okay to work for, co workers are wonderful. District managers do not care about anything other than revenue.
Pros
pay
Cons
short lunch breaks, no support
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Pay isn't bad, but say goodbye to your family.
Overnight Auditor (Current Employee) –  Spring Hill, TNDecember 3, 2014
A typical night at work means auditing every transaction, verifying past-due accounts, filing, cleaning and organizing, and handling customers if needed.
I've seen many new managers come and go and I've observed their different styles of leadership. Upper management frequently visits to check in. There is a huge lack of communication between upper management and the retail employees.
When I do see my co-workers it's only for an hour or two.
The hardest part of the job is trying to keep up with the demands of upper management. The lack of communication makes having a voice very difficult and often leads to misunderstandings.
The shifts are at very inconvenient times for those who have families and the scheduling is very inconsistent.
Pros
pay, safe environment, benefits
Cons
scheduling, constant changes, lack of communication, long hours
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Great Pay bad company
Branch Manager (Former Employee) –  Springfield, TNOctober 29, 2014
The company takes advantage of the low income. The loan money at outrageous interest rates and then they bully you into renewing the loan instead of paying it off.
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Overall rating

3.0
Based on 48 reviews
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