Pros: promotion, fair wage, avg benefits
Cons: schedule is terrible, standing entire shift, 1 break, garnishing check, high turnover
I would highly recommend this for single people with no children. The schedule is always changing and Friday through Sunday are their busiest days so you typically don't get those off on a consistent basis. So having time for tball, soccer, dance, or just personal time is out the window. If you know a month, yes 30 days, in advance you may be able to get some unpaid time off. Even though you get 40 sick hrs and 40 vacation time, the sick time is accounted for with a drs note/vacation is requested and approved in advance, it is rare that retail associates get a consecutive week off. The work is easy. The pay is fair. The opportunity for advancement is there but only if you are willing to take on a tremendous amount of responsibility. If your drawer is short at the end of your shift, it gets taken out of your paycheck. If you're over, it does not get deposited. Your shortages are taken out of the overages, supposedly. You have to keep records of it to prove it. They will move you as they see fit. They want tellers to become safeholders, although the company does not officially recognize the position. It is basically 2/3 the duties of a promotion without the pay.
Basically, you need to be a career driven individual to work here. For those with families, its very hard to work and plan activities because of the schedule changes and you must request unpaid time (with blackout days) 30 days in advance. Weekends don't exist after working here. You may get a Saturday or Sunday off but never back to back. The company does its homework and stays at the forefront of the industry. It's – more... hard to form an honest opinion about the workplace because you work beside those that are not happy and those that trying to advance. immediate management is young and does not have a lot of experience in handling people. I like the idea of moving up but I don't feel the company is there to support me. I feel they are there to correct mistakes not build stronger employees. I feel that any given mistake could be my last and there is no adequate explanation for mistakes or preventing them. Instead there is a programmed response and if you don't get it right, you shouldn't work there. There are 3 types of employees here. Retail - bottom, call center - middle, corporate - the top. All 3 get treated differently and have different rules apply to them. Corporate hours are banker's hours (for the most part), weekends free, and holidays off. Call center works 12 hour shifts but has a better bonus structure and gets consecutive days off(a rotating schedule). Retail works whenever they want you to. There is no method or reasoning with this schedule. Rarely get consecutive days off. Never get a whole weekend off because these are "busiest times". Lunch is the only break for shifts over 6 hours. can not take between the hours of 3 -7pm. 6hr shifts do not get a break at all. So the 11 to 8 shift takes their only break just 1.5 hrs into their shift. You will stand the entire time. You will turn into a "courtesy caller" (telemarketer) if your store is slow. Computer hardware and software will crash frequently. And in most cases its at the store's busiest moments. So I'll let you decide what's fair with the difference in employees.
As far as the morality of business, that's a personal choice. I feel that if customers aren't getting it from us, they will elsewhere. I might as well try make a living from it. There are some shady practices. Like lying (redirecting the question, shifting the focus, not disclosing exact amount of fees, halftruths, whatever else you want to call it) to customers.
Mostly, coworkers are willing to provide honest help. But there are some crooked ones that are hard to prove if they should take from you.
Overall, its not as good as they(anyone) makes it sound and its really not as bad as anyone would describe. I've worked for better companies their size. And I've probably worked for worse. Just be aware of anything they tell you. Assume that whatever they tell you, they are steering you from something they don't want you to know or do and you will be advance in this company. Or take with a grain of salt! – less