Company at first will sell you a great dream of this being a great company, but soon after you realize you entered a nightmare. Schedules are everywhere with no consistency. No matter how hard you work or how good of a job you do the management only brings up your flaws. As a manager you are on call 24/7 and if someone calls out and you cant get anyone to cover then you have to work. No matter if you have already worked that day. The upper management plays favorites, so basically if you dont kiss their feet they dont care about you. They tell you if you work hard you have the chance to move up but they hire people from outside the company to be district managers instead of promoting within, again unless you suck up. Your pay as a manager seems good at first till you realize that other Store Managers at other like companys make twice as much as you do even though your running a 24/7 business. They expect you to drive long distances for work related things but dont want to pay mileage. Only good things is the pay 100% of health care, but if you call out with a real sickness you still get wrote up. I wouldn't recommend anyone to be a manager for this company
Free Health care, Decent pay
overworking, Upper management that doesnt care about you only money
Customer Service Representative (Former Employee) – Clarksville, TN – May 14, 2016
Advance financial claim they care about their employees, but they don't. There was $1500 missing from my register one day, systems were crashing and all. I even asked if they could pull the cameras for proof, but they didn't care to. They fired me because they thought I gave out extra money and stole. Turns out there was never 1500 missing to begin with, I just happened to have the raggedy computer that they knew was crashing as well as their systems. Don't work for them, especially if you have a life, and children. This place is for ppl who has nothing better to do with themselves.
Make good friends, Events
standing for long periods, they watch only you on the cameras
Branch manager (Former Employee) – TN – December 9, 2015
The company's board of directors passes most of its power to money hungry regional director. The regional director then uses all of her business tactics to cut costs all any expense including employee satisfaction. The turn over rate for the company is astonishing! The company will treat you like a mushroom, by feeding you dung and keeping you in the dark. Not a company I would recommend for anyone with a conscience. Retail positions are not family friendly. As a manager you are on call for twenty four hours, unless on paid time off. You are not guaranteed your quarterly bonus. You will be micro managed and scrutinized to prevent advancement or pay increase.
Anonymous (Current Employee) – Nashville tn – January 27, 2016
Right from day one you will feel part of the team. They use the best practices methods out there for training and development in the industry and follow up. Be prepared even if you are assigned to the corporate office, you will work as a CSR in a store for a week. This is done so everyone can have respect for what a csr does and their focus on customer service is top concern. Great pay especially if you are in school or haven't quite gotten that degree yet. Team atmosphere is superb. Also very flexible with scheduling. Big plus because they don't just make flexible scheduling convenient for them, they make it work for you too. I wish that more employees with positive experience would leave feedback. Everyone wants to take the time to complain but no one wants to take the time praise and give kudos where it is due.
nice break area. work out room on campus. support from your superiors.
Customer Service Representative (Current Employee) – Murfreesboro, Tn – September 18, 2015
Advance Financial has been an amazing learning experience. I wanted to challenge myself by working a more professional job and finally getting out of the food business. Being bilingual has helped me out a lot because we do get a lot of Hispanic customers and sometimes it can be hard explaining things to them if you do not know the language. Through this job I have learned how to handle money, and learned more about finances and how the system works. My duties there were to assist customers with loans, money orders, western unions, and bill pay, also as an overnighter I learned to file paperwork, look over daily paperwork and clean.
Great company with great pay and health benefits but no consistency in the schedule. I learned how to muti task in a high pace work environment, be an exceptional customer service rep, and had the experience to work in management. No spokesperson for the employees concerns themselves or new solutions to fix the issues within the company for growth
Pay, Health Benefits, mind work not physical
Inconsisteny in Scheduling, Little to No Quality of Life, high turn over rate
Customer Service Rep (Former Employee) – Nashville, Tn – August 28, 2015
The money is great hours are great. Management and overall structure no formal of communication. Unorganized chaos! It's a fun place I met a lot of talented individuals. Do not have not of bad stuff to say. The company should really take a look at there late policy.
Customer Service Representative (Former Employee) – Murfreesboro, TN – June 9, 2015
It is a short term loan and cash advance business and is good for people who are trying to get out of typical minimum wage jobs and into a more professional career. Definitely opportunities for advancement. Hardest part of the job is that it really questions your ethics, but I guess that goes along with a lot of sales jobs. If you're a sales person than this could be the job for you. You are promised at least 30-35 hrs a week but that really depends on your location and your manager. Even if you are hired as a part-time position, it is a full time job. It is hard for people that are trying to go to school at the same time. They say you can get overtime but that depends on your manager as well. Overall it is a good company to transition out of minimum wage jobs but there are things that could be deal breakers for some people.
great starting pay
short breaks, not allowed to sit even during down time, management unprofessional at times, unpredictable
Customer Service Representative (Former Employee) – Knoxville, TN – March 10, 2015
Teamwork. Communication skills. Meeting new people and taking care of customer needs. This was the worst company to work. Inconsiderate of employees. Took advantage of customers. Managers are young and very unprofessional. Corporate only cared about them and the managers. When managers made mistakes employees got blamed. worked 10-16 hr shifts daily. Always called in on off days Very high turnover rate because of the inconsideration.
no breaks and too many hours never time for my children worked overtime everyday
Customer Service Representative (Former Employee) – Nashville, TN – May 5, 2015
The customer is a great area to focus on, but when you forget that your biggest customer is your employees, you start to lose them in the end. Sure you can throw excellent pay and excellent benefits their way to help them out, but the problem will lie in the fact that they can be written up for just about anything. A minute late to work more than once a month? Write up. Forget to get a signature on a document? Write up. Don't do the required training material on time? Write up. Everything that you do as an employee has terrible consequences.
There's just such a detachment from the corporate office to the store front that they don't understand they have multiple employees writing their resumes while using the work computers!
Free lunch when you're busy and understaffed
You'll never get out on time, you'll constantly be wondering if you did something wrong, and you will start to hate your life while you work here.
CSR/Teller (Current Employee) – Clarksville, TN – March 27, 2015
You get what you put in. This job has a high turn over rate but its worth it if you can make it the first 90 days. I love my job and what I do. My customers are a great part of my day. Advance financial is a great resume builder for someone looking for a more serious career but not much experience.
Customer Service Representative (Former Employee) – Fayetteville,TN – May 13, 2015
This was the worst job at giving you work/life balance. It's a 24hr business and they could care less how many hours they work you in a 24 hr period as long as you are there for their customers they dont care.
You are required to deceive customers. Not at all a good place to work. You are over worked and under paid. You are promised benefits and bonuses that never come. Also, you are always required to clock out for lunch even if you're working alone. This gives the company free labor.
Overnight Auditor (Current Employee) – Spring Hill, TN – December 3, 2014
A typical night at work means auditing every transaction, verifying past-due accounts, filing, cleaning and organizing, and handling customers if needed. I've seen many new managers come and go and I've observed their different styles of leadership. Upper management frequently visits to check in. There is a huge lack of communication between upper management and the retail employees. When I do see my co-workers it's only for an hour or two. The hardest part of the job is trying to keep up with the demands of upper management. The lack of communication makes having a voice very difficult and often leads to misunderstandings. The shifts are at very inconvenient times for those who have families and the scheduling is very inconsistent.
pay, safe environment, benefits
scheduling, constant changes, lack of communication, long hours