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Advanced Call Center Technologies, LLC
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9 reviews

Advanced Call Center Technologies, LLC Employer Reviews

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  • Job Work/Life Balance
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Job Work/Life Balance
Compensation/Benefits
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This is a horrible place to work
CSR (Former Employee), North Highlands CaApril 14, 2014
Pros: none what so ever
Cons: worse people in the whole world to work for
I was in one of the first training classes to open the center in North Highlands and what we were told in the interview process and most of training was not what we were put on the floor to do at all. Yes we answered calls for various reasons BUT Sales was what we were really suppose to do, which was not what we were told. No matter the situation no – more... matter how high the persons bill was no matter if they were calling to lower and remove products because of an inability to pay with the current products they were using no matter how angry they were you were suppose to sale. I could handle the angry customers because once you calm them down resolve the issue you move on to someone who may not be angry, my immediate supervisor was awesome it was the MANAGEMENT OVER HER that was the issue, I have never been so disrespected in my life and that's saying a lot since I was in the Military. I saw my first supervisor fired because she needed to take a couple of days off to get things in order for her father who was dying. We were "coached" (if that's what putting someone down and telling them that they are doing a horrible job is) if we didn't sale lets say a iPhone to the old lady who got shafted into buying a Uverse package she couldn't afford. RUNNNNNNNNNNNN DONT WALK away from this job. If u must do it take what you learn there and find something better – less
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Advanced Call Center Technolgies summary
Talitha Cain (Supervisor) (Former Employee), Johnson City, TNFebruary 7, 2014
This company will give you as many hours to work as you would like. Benefits for the company are offered and generally offer descent coverage. Be prepared to lose sleep in order to get a pay check.
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Poor management, find a better job
Fraud Analyst (Former Employee), TexasOctober 16, 2013
Pros: nothing
Cons: everything
Poor management
Disposable workers
No advancement
Poor pay
Long hours
They will tell you that, this job is a career it really isn't.
Do yourself a favor and take the training and find a better job.
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ok company to work for
CTI-CRM Service Delivery Consultant (Former Employee), Atlanta, GASeptember 5, 2013
Manage the implementation of projects that involve many different aspects of contact center applications, infrastructure & network architectures
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Not a good place to work!
CSR (Former Employee), North Highlands, CAApril 9, 2013
Pros: you have a paycheck
Cons: you get treated aweful
My experience with this company was terrible. When I was hired I was told it was customer service, they changed it to be HEAVY on the SALES aspect of it. If you didn't sell the product you were "coached" on how to improve your sales. What really happened is your were lectured on how bad you were doing and not given constructive criticism. I was promoted – more... and demoted 2 times in 4 months it was due to the management not having a clue what was going on. The "training" that was given was not adequate and we were put on the phones way to soon to deal with customers. I would say Run don't walk away from this company. If you do work there don't get the health insurance, I did and not only did it not cover much but it was 1/3 of my pay.
While I was there Many supervisors quit or were fired. I was there 7 months and over 300 people had been terminated there in the time I was there. NOT A GOOD PLACE TO WORK! – less
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Customer Service Rep
Customer Service Rep (Former Employee), Carmichael, CaApril 4, 2013
Pros: 40 hours a week
Cons: negative management
Horrible place to work! Answering calls and managing accounts was the easy part but when you have unprofessional supervisors it can make working here miserable. The pay was horrible and the hours are okay. I would suggest using this job as a stepping stone to a real career.
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great learning experience
Facilitator/Quality (Former Employee), Harlingen, TXDecember 21, 2012
Pros: challenging
Cons: management
i loved the interaction with different personalities, yet very challenging . loved working and doing my best in all i did not very supportive team work or management but otherwise loved my job
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typical day at work
Telesales Associate (Former Employee), San Luis, AZNovember 5, 2012
worked from12-9 everyday..it needs better fair managment