Advanced Call Center Technologies, LLC

Advanced Call Center Technologies, LLC Employee Reviews

Showing all 353 reviews
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Great place
Customer Service Representative (Former Employee) –  Johnson City, TNApril 27, 2017
Being in the fraud department was one of the best departments. The team was amazing and very helpful. I recommend this place to everyone. Even has overtime
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Avoid!
Collections Agent (Former Employee) –  Johnson City, TNApril 26, 2017
I worked 6 days a week, 12 hour days. The supervisors yell at everyone to shut up if the call floor gets too loud. You work with rough people who never come to work and they never have consequences. A lot of drama, roaches, and micromanaging.
Pros
None
Cons
Rough coworkers, no work/life balance, bad pay
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Interesting
Representative/ floor lead (Former Employee) –  Douglas, AZApril 21, 2017
Loved working there, the environment was joyous, the employees attitude\e when arriving was lovely. Enjoyed assisting existing/new customers. Was very good with Customer Service.
Pros
good breaks.
Cons
short lunches
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great company however
Call Representative (Former Employee) –  Johnson City, TNApril 20, 2017
Drug testing should be mandatory. Jc tn is full of drugs have people on their lunch break smoking pot in the car drugs during work not enough training in some depts
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Lively diverse fun workplace
Fraud Claims Agent (Former Employee) –  Boones Creek, TNApril 19, 2017
Great place to work plenty of room for advancement great benefits friendly atmosphere helping people all over the world act takes care of their employees
Pros
Holiday dinners, Holliday pay, monthly bonuses
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Job Interview only
Call Center Representative (Former Employee) –  San Luis, AZApril 19, 2017
I went into the interview and was told I would be scheduled anywhere from 5am to 10pm. It all depended at what time they needed me. On the job descriptions is says "flexible scheduling". Which if i'm not mistaken that means: you can pick your hours, or at least shift.
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OK Company
IT Help Desk Technician (Former Employee) –  Johnson City, TNApril 18, 2017
This company can give you some experience in the call center industry. The environment is goal driven and fast paced. They will hire people with little to no experience.
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Decent Place to Work
IT Help Desk Technician (Former Employee) –  3035 Boones Creek RoadApril 18, 2017
This company is a decent place to work with fair potential for advancement. The job culture can be dealt with but can be intrusive even intense at times.
Pros
Decent place to work
Cons
Company does not pay well
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Great if you can handle stress
None (Current Employee) –  Johnson City, TNApril 16, 2017
The management at the company is extremely hard to work for. They are hard to relate to and not down to earth. They have expectations that are impossible to hit and threaten firing or demotion to get their way. there is no professional development. they say get it done and then expect you to do it when your not even sure what to do or how to get done what they want you to do. The management is the reason why they have such a horrible turn over rate.
Pros
Great insurance Benefits
Cons
Horrible Management, Long Hours, No professional development
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Busy Environment
Customer Service Representative (Former Employee) –  San Luis, AZApril 15, 2017
It is an ok place to work, good payment, various opportunities for overtime. Floor managers were willing to help new comers. Two 10 minutes breaks, and half an hour lunch.
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Unorganized
Customer Service Representative (Current Employee) –  Junction City, KSApril 14, 2017
If your looking for a career move this is not it. Training did not prepare you for being on the phones. Then the supervisors are incompetent and lazy. The software always crashes and when you call I T they could careless to help and direct you back to your supervisors. Helping the customer is very difficult. So if you want to be annoyed and chained to a phone all day at ACT prison camp. Work here.
Pros
Going home at the end of the day
Cons
Not $15 dollars an hour $10.50
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I am greatfull for the call center experience but ACT is the worse company i have ever worked for the mangement is horrible.
Customer Service Representative (Current Employee) –  North Highlands, CAApril 14, 2017
The mangement at this company is horrible they are very unprofessional and rude and just down right childish. There is no job security there and managers play favorites and gossip about other employees.
Pros
Great schedule
Cons
Health care is expensive and pay.
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Work environment and options
Collections (Current Employee) –  Johnson City, TNApril 13, 2017
Advanced Call Center Technologies, LLC is a community friendly corporation offering an extensive amount of employment opportunities to the local area, a legitimate and professional work environment where the proper employee can grow and prosper.
Pros
Lead by example teamwork and trainging
Cons
N/A
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It is a great place to start
Fraud Analyst (Former Employee) –  Harlingen, TXApril 13, 2017
The main focus was to learn and be quick everyday help the customer and try your best to do the job procedures correctly.I learned to multi task more effectively and to Be patient with the customers. Hardest part was dealing with disgruntled customers due to loss of assets. The most enjoyable part was being able to get over the negative and in the end assisting the customer.
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Not professional to work at
Customer Service Representative (Former Employee) –  San Luis, AZApril 12, 2017
place is not a bad company the management how it's run is so unfair and unprofessional. They play by favoritism and that's how you can't move up in a company due to always moving favorite people up weather they are applicable to the job or not.
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alot of favoritism
Customer Service and Sales Representative (Former Employee) –  San Luis, AZ 85349April 8, 2017
ALL the floor managers and opps play alot of favoritism with employees and demand extremely for what they pay. on days when calls are low they make you go AWAP meaning clocking out and not allowed to leave for the day we just come back after 2-4 hours it happens alot and it takes all your day
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Excellent development and introductory to business.
Operations Supervisor (Former Employee) –  Harlingen, TXApril 7, 2017
Great experience going through ramp up I'm production, hiring, training, and coaching agents 1 on 1. Client calibrations offer excellent education in successful employment development through positive encouragement and leadership.
Pros
Advancement opportunities, freedom to opperate with creative solution.
Cons
Agent loss through decrease in production
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Poorly Ran
Customer Service Representative (Former Employee) –  Sacramento, CAApril 6, 2017
The project I worked for was so simple a minor could do it. As long as you remember your login and have a great phone voice and great customer service you can easily shine
Pros
Easy work
Cons
No challenge at work
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Uninspiring
Call Center Agent (Current Employee) –  Sacramento, CAApril 3, 2017
This is not a job you career in. Due to strict regulations, work is easily uninspiring and repetitive. Not much to do in downtime if you are fortunate enough to get it. However, there are healthy food and drink you can buy from the mini cafeteria so, that a plus.
Pros
Semi-steady, benefits are offered, affordable food options
Cons
kind of boring, high turn over rate, uninspiring
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Paid too Little!
Customer Service Agent (Former Employee) –  Harlingen, TXMarch 31, 2017
This job only pays minimum wage and I thought that since the job had so many issues that was way too little. Also the turnover is substantial. I thought this company could do much better than it was doing.
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Overall rating

2.9
Based on 353 reviews
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Ratings by category

Work/Life Balance
2.9
Compensation/Benefits
2.8
Job Security/Advancement
2.7
Management
2.7
Culture
2.7