Advanced Call Center Technologies Employer Reviews
Job Work/Life Balance
Advanced Call Center Technologies
Job Work/Life Balance
Agent (Former Employee), San Luis, AZ – December 16, 2014
The managers are way too much on your back and don't really want to you to do customer service. I would get in trouble for actually doing my job which was customer service than sales. If you aren't selilng they basically want you to just go to the next customer.
Customer Service Representative (Former Employee), johnson city tn – December 9, 2014
Pros: hour lunches
this was a good place to work but the pay could have been more. Being told that you work for one of the lowest pay of call centers put a damper on going to work enthusiastic. You got to work with enjoyable people on a daily basis and friendships blossom because of that.
Sales & Customer Service Manager (Current Employee), San Luis, AZ – December 3, 2014
review daily sales from previous day set game plan for current day set goals and matrix for the day daily calls with clients floor support, active and walking the floor to ensure sales and matrix are been meet. daily meeting with supervisors- go over team performances and well as individual performances
not a good place to work as the supervisors do not give a lot of help and there is not a lot of raisees
agent (Former Employee), Johnson City, TN – October 15, 2014
Cons: lack of supervisors available to answer questions and
when had question at work was hard to get a supervisor to answer as at times there was not one on the floor. did learn to work computer and use the telephone correctly. My co-workers were nice to work with and I miss them.
Debt Collector (Former Employee), Fairview Tennessee – October 9, 2014
Pros: clean work environment, hours, pay, benefits.
Cons: short breaks, unreliable work equipment
Working at Advanced Call Center Technologies was the best 9 months of my life. Not only was the environment professional and fast paced but the people was fun and very loving. Working there my co-workers and management quickly turned into family. The job was very fulfilling when you got to help out people that thought there was no hope. Just knowing – more... you made a difference in someone's life, no matter how small, was enough for me. The pay was great along with the benefits. It's definitely a place I would not only work at again but recommend to my friends. – less
BAC Short Sale Customer Service Representative (Former Employee), Johnson City, TN – August 25, 2014
Pros: not a physically demanding job
working at ACT there was no job security and you work with a bunch of druggies that get to keep there job because they supply someone who knows someone. If you do the least little thing wrong or cannot find something especially at your 90 day mark they will fire you.
I did enjoy getting to help people who was underwater with their mortgage sell their – more... house and get help with moving expenses. In that aspect it was rewarding. I also added to my knowledge of personal finance and business in the training which gave us back ground information but did not really help on the call floor because of dates and time frames changed daily. – less
Customer Service and Sales Representative (Former Employee), San Luis, AZ – August 11, 2014
ACT is a place where you learn everyday. Great skills like customer service, multi-tasking, working in a fast paced enviroment, and staying stress free at the same time. Customers teached me lessons everyday. Helping people felt very good!
A typical day at work consists of sitting at your computer and talking on the phone for 10 hour straight. Supervisors dont like to help out agents that have questions and we are always advised to transfer supervisor calls to a high department. Co-works all feel the same and the job was not as it was described to us when we applied. The hardest part – more... of the job is getting through the day without feeling upset and I most enjoy the part when I clock out and go home. – less
Customer Service / Sales Associate (Former Employee), San Luis, AZ – July 25, 2014
Pros: our trainer was awesome
Cons: supervisors were not a big help
Operations Manager cut our training in half and sent us out to the floor with little knowledge about systems that were being used. supervisors on the floor did very little to help us solve issues, we had to figure it all on our own and we didnt know half of the stuff we were doing.