Pros: positive changes in management, now becoming more professional, you'll learn alot about people and phone skills, fun atmosphere when calls are low and good team potlucks, good coworkers, no drama and promotions from inside.
Cons: not enough time given for huddles, info shared is rushed, low pay and raises, director is unapproachable, has no people skills, looks like she lives in her car and uses a walker, not a good appearance for the job, ot is always last minute and you're constantly pressured to stay, need to do better with schedules because not employees fault high calls and not enough employees.
FINALLY have a new Ops manager whose professional, walks around saying hi to everyone and bringing structure to Supervisors who don't know how to be supervisors. It's a good place to work if you are just starting out but alot of pressure with back to back calls, can't get up when you want and angry callers. Overall get in and get out unless you're looking – more... for a career. – less