Pros: Great working environment and co-workers
Cons: scheduled lunches and breaks and less competitive pay
My day involves troubleshooting efforts, making tickets, getting issues resolved, and coaching people through troubleshooting processes. I learned more hands on troubleshooting efforts, dealing with software such as citrix, windows server 2008, lotus notes, rsa tokens, installing drivers, mapping software, and making tickets. Co-workers and management are very helpful and friendly. Hardest part of the job is coaching less knowledgeable customers through troubleshooting processes in a shorter amount of time. Most enjoyable part of my job is helping others, working with computers, and the co-workers in the company.