Pros: occasional free lunches, discounted health club membership
• Provide outstanding technical support via phone, email, chat, web and remote platforms.
• Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.
• Multitask efficiently between two major projects while prioritizing where required.
• Assist with advanced troubleshooting for special projects as directed by a Team Lead.
• – more... Use analytical and decision-making skills to offer workaround options for problem issues.
• Active Directory adds, moves, changes and password resets. – less