Detail oriented and focused
Administration Contact Center (Current Employee) – Portland – May 30, 2012
-Prepared and maintained accurate records of all customer service calls with present and prospective members.
-Assisted members in obtaining specialized services from other credit union departments as necessary; providing help to members with specific inquiries or service problems.
-Practiced and adhered to all internal policies, procedures in support of risk management and overall safety soundness and the credit unions compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Reserve Requirement for Depository Institutions (Regulation D) etc.
-Provided customer service and technical support for all incoming customer calls, including assistance with website navigation and escalations.
-Preformed other related duties as assigned; Inbound/outbound calls, Opening/Closing accounts, CDss and IRA’s, Wire transfers, Sales and investment services, transferring/dispensing funds.
healthcare, work life balance
under developed call center, management does not communicate well