Aegis Communications Group

57 reviews

Aegis Communications Group Employee Reviews

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Call center
TSR/Team Lead (Former Employee), Port Saint Lucie, FLJune 26, 2015
Pros: incentive
Cons: no benefits
Answer calls and help supervisor as a team lead in coaching other agents co-workers were very fun to be around and very willing to learn when you taught them something new, the hardest part was that some agents thought they new how to do it without coaching and would never meet their quotas. overall great place to work
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
overall ok for the pay.
Customer Service Representative (Former Employee), New York, NYMarch 19, 2015
Good seasonal job to obtain extra money. This was an environment where you are constantly answering phones and dealing with many different personalities. Overall it was ok.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not a good place to work
Human Resources Manager (Former Employee), New York, NYMarch 17, 2015
It was very evident that the NY location wasn't cared about in regards to Corporate so I'm not surprised they location is now closed.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good Pay
Customer Service Representative (Former Employee), Killeen, TXFebruary 5, 2015
Pros: good pay
Cons: sitting on the phone all day
Call center jobs are not for everyone. The training for Humana was long and you learned a lot but the hours are horrible. Co workers are cool but the point system they go by is stupid.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not a good place to work
Customer Relations Team Manager (Current Employee), Fairmont, WVJanuary 5, 2015
no job security, lack of managment, bad equipment. would not recomend anyone apply here
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Really unprofessional.
Agent (Former Employee), Irving, TXDecember 17, 2014
Really immature people. Unprofessional. Always change of a schedule. Always change of a script.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Enjoy teaching & helping other employees.
United HealthCare Trainer (Current Employee), Irving, TXNovember 1, 2014
Trained and supervised New-Hire classes (average 25 trainees per class) for 4 weeks on how to enroll Medicare beneficiaries into prescription drug plans for United HealthCare.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Lots of Overtime But Management is UNPROFFESIONAL
Customer service rep (Former Employee), NY,NYOctober 23, 2014
Pros: unlimited overtime, fun people
Cons: horrible management
A typical day at work for me was clocking in and getting on the phone. I worked a 10 hr Shift and was off Friday, Saturday and Sunday. I learned alot at Aegis Communication. I was on a Medical Campaign for two years and learned all about the Medicare system. Management was horrible and tended to promote the most ratchet and whoever was a "favorite at the time". I loved all of my co- workers. I met some life friends in this place. The job wasnt hard at all once you got used to the calls.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Okay temporary Job.... do not recommend
Customer Care Professional (Former Employee), Killeen, TXAugust 29, 2014
Pros: free lunches and an onsite gymn with showers.
Cons: unrealistic expectations, your supervisors don't do their job, and they lack concern for their employees.
They ask you to work through your lunch break and then they adjust your hours to avoid paying you overtime. The turnover rate is extremely high and the floor supervisors do not do their job.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great!!!!
Customer Service Representative (Former Employee), Port Saint Lucie, FLJune 24, 2014
Pros: you get hours
Cons: n/a
Busy anwserning calls
the proper way of dealing with customers
helpful
perfect example of teamwork
sitting in the same place for a very long time
help the customers
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
fun place to work
Subject Matter Expert/ Customer Care Specialist (Former Employee), New York, NYJune 4, 2014
Pros: co workers were like a family
Cons: salary.
it was a difficult place to work due to some of the employees who were not professional
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
great place to work great pay
Accident and Health Insurance Agent/Broker (Former Employee), New York, NYJune 2, 2014
I learned a considerable amount at aegis. co workers are great, sometimes the hardest part at times is communication with the consumers
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Speaking to members and assisting them with their medications
Customer Sales Agent (Current Employee), Killeen, TXMay 18, 2014
Answering phones and enrolling members medications with Right Source to assist them with saving money.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great work atmosphere and coworkers.
Customer Service Representative (Former Employee), Killeen, TXMay 15, 2014
*Answered calls
*Learned about different plans and medicines
*Management was excellent
*Co-workers are great
*Haredest part was trying to enroll the candidate in the proper part d plan for the individual and handling grievances
*I enjoyed talking to every different people and helping the customers
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
great place to work with competitive pay and bonuses.
Customer Service Representative (Former Employee), Port St lucieApril 8, 2014
Pros: bonuses, gas card
Cons: loud co-workers, really have to be good at selling in order to make money
It was a great place to work, stressing at times but if you do exactly what you are supposed to do like be on time, take your scheduled breaks on time etc and you CAN SELL then there is room to make really good money, I was a bilingual agent so I started at almost $12 an hr plus bonus and a gasoline discounted card which was also a plus...sometimes was hard to be on the phone with loud co-workers, long hours and working holidays, weekends etc..
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Excellent enviornment to learn from
OFFICE ASSISTANT (Former Employee), New york, NYMarch 28, 2014
Pros: excellent people
Cons: closed enviroment
A typical day and work would be answering and directing phone calls to appropriate staff members
I learned that being apart of a winning team and company can open the doors to many leading and exciting opportunities
when dealing with managements I would also assist with special projects as needed
My co-workers were the most amazing individuals anyone could ask for and they are people who are very down to earth and can understand right from wrong
the hardest part of the job would definitely be the meetings leading up to the actual work I would always get backed up with work
the most enjoyable part of the job would be arriving early into work with co- workers that have an excellent sense of humor
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good pay
Customer Service Representative (Current Employee), Killeen, TXMarch 1, 2014
The pay was good for my living conditions. Overtime was a little too much sometimes.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
productive place to work
CSR (Former Employee), Joplin, MOFebruary 27, 2014
Good place to work at. opportunity to advance if your there long enough.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
professional and nice environment to work in
Customer Service Representative (Former Employee), Port Saint Lucie, FLFebruary 12, 2014
Pros: great work environment, nice managers and coworkers
Cons: too many layoffs
I liked working here because it was a warm environment and everyone treated each other with respect and kindness. The job duties were comfortable and I had opportunity to make reasonable money.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fast paced workplace setting
Customer Service Representative (Former Employee), New York, NYFebruary 7, 2014
Pros: company potlucks, parties, and downtime
Cons: policies changes way too constantly
- Fast paced high volume call center for Medicare Humana health insurance.
- Learned a lot about Medicare, governmental policies on health insurance, and prescriptions.
- Management is sometimes very unfair and unprofessional.
- some co-workers are smart and dedicated and other are not.
- hardest part of the job is picking up quickly on constant changes in health insurance policies. Also, adjusting to constant changes in company policies.
- most enjoyable part of the job is company pot lucks, downtime opportunities, and the relief in members voices once you were able to help them receive their medications.
Claimed Profile
Headquarters
8001 Bent Branch Drive Irving, TX 75063 United States
Employees
10,000+
Industry
    Links
    Aegis Communications Group website