Customer Service Team Manager (Former Employee) – Irving, TX – June 11, 2016
taking care of at&t customers, making out bound calls and handling all que calls that needed upper management action, management team was great group of people to work with, co-wokers was very nice and got the job done, hardest part of my job was telling a customer that i was not able to waive any charges, and the best part of my job was to tell them that i could help them with some credit that they might have on there account,
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Irving, TX – November 9, 2015
Call center position, taking 100 - 175 calls a day. Providing information as well as enrollment Humana customers of the Rightsource pharmacy. I learned a better habit of patience. The management staff and my co-workers were all helpful parts of the job. The most difficult part of the job was listening to the stories of some of the customers that I called. Most of the customers were elderly so they were going through some tough situations and sometimes they would tell us. On a more personal note, the compensation for the position was not very good.
Customer Service/Call Center Representative (Former Employee) – Irving, TX – May 16, 2016
is getting the job done being helpful to those who call, that people really do need help can be sometime out of this world I try not to be in a group of people cause it cause too many problem but on the other hand you have good co-worker that will end up been really good friend. there was no hard part I can think of at this time is talking with people on the phone I know when working with a company you have so many men to help customer but you never know your voice might be the last voice they hear for the day
make constant calls to new and existing customers offering them the plans that txu energy had to offer. At txu energy i learned how to sale and assume the sale. I also learned to rebuttle. Management was not good they where taking the bonus from the sales reps. the co-workers had great attitudes shared ideas helped each other out to meet quota monthly. The hardest part of the job was working on holidays. The best thing the job had was the benefits.
Sales Representative (Former Employee) – Port Saint Lucie, FL – December 3, 2015
Sprinting to and from breaks due to the time punch being on your computer and you get docked for every second that you're late. Management talks down to the employees as if they are all incompetent. lots of favoritism involved. The hardest part was the environment, it was very dirty and cramped. Nobody had a designated station so things were going missing and being stolen all the time. the coworkers were only likable because we all had the same amount of hatred for the place. The most enjoyable part of the job was the location - it was close to a lot of other places that were hiring...
Sales customer service (Former Employee) – New York, NY – May 11, 2016
Outbound and inbound calls, call center, incentive, salary and commission' Most enjoyable part of the job was winning incentive for competition, remuneration. The hardest part was completing a telephone enrollment because of the length of the script seniors or client will lose patience and hang up 5 minutes before the end.
TSR/Team Lead (Former Employee) – Port Saint Lucie, FL – June 26, 2015
Answer calls and help supervisor as a team lead in coaching other agents co-workers were very fun to be around and very willing to learn when you taught them something new, the hardest part was that some agents thought they new how to do it without coaching and would never meet their quotas. overall great place to work
I really enjoyed my time at Aegis. I learned a great deal of how to deal with different people, not just customers, but co workers as well. I feel as though the management I was under gave me great guidance in how to advance in the work place. It was an environment where everyone worked hard and had no problems lending a helping hand to get serious individuals to the level they desired.
Customer Service (Former Employee) – Fairmont, WV – June 9, 2016
It was not a great experience and I would not recommend this company. It was hard I was pregnant and they disapproved when I needed to use the restroom several times a day due the pregnancy. They also threatened me with my job because I had a doctors appt every week and had to miss once a week or come in late.
Validation Specialist (Former Employee) – Terre Haute, IN – May 6, 2016
This was a typical contractor call center. It is no longer in business, which is no surprise. It wasn't run very professionally, and it was hard to advance or get raises. However, this is pretty run of the mill for this sort of establishment. It was fun to work there.
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Rocky Mount, NC – April 24, 2016
I enjoyed talking to different people everyday. From the bad calls meaning getting fussed out. To the good calls getting compliments. It was a lot to learn in a short amount of time but someone was always there to help you.