AEGIS Communications Employer Reviews

Aegis was a nice place to work, it was a bit fast paced but I got use to it.It was also a nice first time experience to talk with older people and dealing with their medication.I also met a lot of nice and interesting people there. They were good with working with school schedules too. They just, for some reason, didn't care that I had another job at – more... Kmart and changed my schedule around more than once even though Kmart had got use to me being on a certain schedule. They also were notorious for not keeping people for a very long time even if there were good workers, and they laid off about 50 people along with me. Even though the pay was good and they offered a lot of over time, they were most likely plotting to getting rid of us at a certain time. – less

First they lie to you during the interview you don't find out until training begins. Next the HR DEPT is unorganized so you can expect your check to be missing hours and if you dont catch that mistake/fight for it you will never see that money. Aegis only hires people to collect tax credit money and if they hire someone who uses workforce solution thru – more... the state they get signing money. That is why their turn over rate is High. No benefits until after 180days really Ive heard 90 but ok and that is if they dont do "ramp down" a surprise lay off you may or may not get unemployment. Managers will lie to save themselves and their favorite ppl (the girls who dont mind being touched inappropriately) this job is a childish environment very secretive and sneaky. – less

- A typical day at work really depends on the client's ability to maintain their servers and website. My efforts consist more of what we call "work-arounds": just finding other ways to get our jobs done because there's no correction or maintenance scheduled for the future. In short, a typical day is "us reps" at the mercy of the client's ineptitude.

- – more... I learned about medications and diabetic supplies.

- Management likes to pretend that they could really help you with your job but they need the client and are hesitant to engage the client on changing things to make our jobs easier which would reduce errors and benefit the members.
My supervisor is really good at forgetting the numerous times I brought certain issues to his attention.
Also, I was thrown into diabetic calls despite no training. Some people have poor listening skills and thought I said "yes" when I really said "no".

- Co-workers were fine. We gladly exchanged views of humana and aegis. Talking about it is very helpful and I always encouraged co-workers to voice their opinions. We rarely had meetings in aegis.

- Hardest part of the job consists of previously mentioned "work-arounds" coupled with humana's FORCED OBSTRUCTION.Every month or so there is usually a change to the way we do our job. These changes benefit no one. Management claims it's for the members but the changes to our dialogue, or when, or how we ask questions, is rather frivolous.
Our calls are usually failed based on a dubious and arbitrary system, to ensure quality. Our checklist of things to do during an enrollment call is not the same as what the Quality dept. uses. This leaves much room for interpretation, hence failed call after failed call, with no reasonable basis until humana trickle fed us info on how to do our calls without failing. Which was little more than an attempt towards correction. Aegis management also claims that MENTOR, the humana right source document, is supposed to have all correct, and UPDATED information but, according to the two sub-documents, one for medication ordering, and the other for diabetic supplies, had not been updated for over 6 months.
So this is what I figured out during my six months: The client desires that us reps fail many of our calls. Humana doesn't give raises, they have the bonus program instead. Yet the bonus-ing itself depends on meeting all stats/metrics. Not many people can bonus. Not when websites, systems (both digital and analogue), and dependable work ethics are undermined. If humana constantly changes the rules on how to do our job then we fail on enough calls, and they save money, and finally, the client gets what they really want- more people to sign up for overtime; the only option to make more money and that, is FORCED OBSTRUCTION.

- The most enjoyable part of the job would be that it was a desk job and I made more than minimum wage. – less

The incentives good, the air conditioner to cold we work in a ice box nothing gets done about it, no advancement unless your in a clique and no job security, they always find something to give you write ups for, The point system is set but they added and change it often. terrible schedules with no choices they don't go by your real stats. they need – more... new equipment, software fails constantly. some sups are rude and not helpful, they pick sme`s who know less then the agents a few are good. the only thing good is some of the employees and sups. the lunch room has roaches badly, the bathrooms are mostly clean the HR not very helpful sometime 1/2 of them. – less

Meet with mangement to find out the goal for the day. Read on any new updates to the guildlines and polices.the co-workers were nice and friendly willing to help if it was need.the company was all around enjoyable.

Learned a little here. didn't really stay long so i don't know very much about what i enjoyed there

supervisors and team leaders paly favortism. other than that a great place to work with a great group of employees.

A typical day at work for me was exciting and fun. I learned new things on a day to day basis with the company and my job from working with members to the platform of the multitasking of the multi systems needed to preform my duties. There was a lot of team work and working together on projects to please Humana Medicare members. Management seemed on – more... the ball about the employees working for the company and put the employees needs above their own. There was nothing hard about the job, except for irate callers calling in on their account and had to assist any way possible to please the members. What I enjoyed most about this job was, everyone treated everyone with respect and I love helping people. I go above and beyond to assist. – less

Its A bad Place To Work Its Like Going To A Club Or Going Back To High School

Unprofessional, Hr is horrible.Payroll is not trained constantly messing peoples checks up and dont care..very rude and nasty they are thieves...Everyone is either gay or sleeping with eachother . they have a horrible work ethic...everyone get high and management does not care Drug test are no good...No job security unless you kiss butt
and get high – more... with manager....They should be shut down – less

Sierra Vista is a very small town with not many employement opportunities and Aegis takes avantage of that fact and its employees. Long days 8-10 hours with no lunch or breaks at times and madatory overtime no matter what our family situation is. Employees are treated as numbers and often children who are spoken to and treated poorly. Moral is extremely – more... low and managemnet and superorvisors do not care and make that fact very clear. – less

A typical day at work can be very busy, but I love it. At my job I learned to be even patient, more compassionate, and determine to complete a task that needs to be done.My management is good, I won't complain. I do feel they should interact with their employees more, such as asking if we're okay and appreciating our hard work. The hardest part of my – more... jobis when I'm not able to enroll someone in a health plan, because their not eligible. I see that Health Insurance is expensive, and I feel everyone should have it.The most enjoyable part of my job is that I enjoy enrolling prospects or membersin a health plan or prescription Drug plan. I love interacting with them and making sure I provide the best customer service to each one of them. – less

Aegis is everchanging and provides a wide variety of training. A typical day is in the call center enviroment either evaluating calls or taking calls from a wide range of people from all over the united states. The hardest part of the job is dealing with the customers that dont appreciate why you are there and what you do. Some people do not behave – more... themselves even talking to a total stranger who is trying to help them with their problem. In turn the best part is talking to someone who very much appreciates you that leaves you with the feeling that you are glad you were the one who got to help them. – less

love working with this company alot of fun. Room for growth. Everyda y was a job to come to work

Handled a high number of inbound calls from UHC members and addressed plan inquiries and grievances. Basically show up and you you will get hired- a revolving door type of culture with high turnover and termination based on seasonal requirements. Some solid people working there with half a brain, others not so much. Management was fair, however, I found – more... myself correcting them on certain policy/procedures. – less

Aegis is a multicultural place of employment and the costumer service practices I learned there will carry on for a life time.

I was working for UHC in Aegis located in Killeen, Tx when I received horrible harassment..I reported the very vulgar harassment to HR only to find out that the case was never looked into. I felt completely upset that they would just let this slip. On top of HR not doing anything, I was also dealing with a "trainer" lacking the knowledge and time to – more... actually train me. Aegis is a company that could care less about their employees. About 6 other employees around me would keep alcohol in their coffee cups and bragged about being high, I refused to work in that environment. I am still in complete shock about that entire company. – less

Great place to work if your are motivated.Great customer service experiences and growing knowledge of medicare and health insurance.

Really enjoy every caller, never know what would be next. Had to be a self-suffecient CSR. Most employees enjoyed the job as I did.

Out of the 18 years I worked for Aegis ...I learned a lot from team members as we shared in producing a HAPPY World environment.
Showing our employees:
LOVE
HOPE
CARE
COMPANIONSHIP
LEADERSHIP
DEVELOPMENT