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AEGIS Communications
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293 reviews

AEGIS Communications Employer Reviews

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Good pay, good hours, enjoyable atmosphere
CSR/Dispute analyst (Former Employee), Fairmont, wvFebruary 16, 2015
I like working here. For a desk job there were a lot of different activites that the management staff came up with to make it an enjoyable place to work. Overall great pay, great hours and great management staff. Overall project manager is awesome.
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Productive fun work place
Manager (Former Employee), Tamarac, FLFebruary 4, 2015
Pros: free lunch and great bonuses
A typical work day for me would be listening to calls and speaking with out rate customers. How to work in a stressful environment. The management was very helpful with helping you grow within the company. My coworkers where very nice and helpful. The hardest part of my ob was dealing with the out rate customers. The people
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employment shuffle.
insurance agent (Former Employee), Irving, TXFebruary 4, 2015
Pros: ok pay
Cons: only keep you for open enrollment. move you in and out each year. no stability
Only there for Open enrollment then they have company wide layoff each year at the end . was there for Three years of enrollment periods with high enrollments and 100% accuracy. so the take away is no stability. just employee shuffle. does not look good on resume.
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Productive and fun work place
Customer Service (Former Employee), New York, NYJanuary 26, 2015
A typical day at work would be answering a high volume of phone calls and helping members with any questions regarding their health plan. I learned a lot about customer service and health insurance for the elderly. Management was fair and did a lot of activities for employees, co workers were all nice.
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Call Center
Customer Care Associate (Former Employee), Sierra Vista, AZJanuary 21, 2015
Answering incoming calls to take care of customer questions. How to deal with various type of customers. The managers knew their jobs very well. Co workers were easy to get along with. Hardest thing was throat drying out during the enrollment period when calls were back to back. Most enjoyable thing was being complimented for a good job by the costumers.
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Sociable environment.
Customer Service Representative (Former Employee), Irving, TXJanuary 18, 2015
The most enjoyable part of the job is being able to assist medicare customers in resolving there issues.
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Work is cool
CUSTOMER SERVICE REPRESENTATIVE (Former Employee), Irving, TxJanuary 15, 2015
At Aegis you experience a family working environment. The experience of helping people get there medications sent to their homes with the hassle of having to wait in long lines was worth everything.
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Productive and high call volume
Customer Service (Former Employee), Irving, TexasJanuary 4, 2015
Staying busy was the biggest thing here.Everything was time sensitive. We deal with Insurance policies and claims. Hardest part of the job was having to sit in front of a computer all day with limited breaks. The coworkers make the day go by fast and makes it easier to do job.
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About a past job
Customer Account Executive (Former Employee), Port Saint Lucie, FLDecember 30, 2014
well I can say it was a great job I love working there as a co-worker made good money the hours was great the workers was great just all around was great but I relocated that's why I am not there today but I would love to work to another place like that
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Exciting and ever changing workplace
Customer Service Sales Agent (Former Employee), Fort Worth, TXDecember 28, 2014
Every day was definitely busy and there was always something new to learn, there was a lot of moving around and switching in management but management was definitely hands on and easy to contact
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OK Job
Cus tomer Ser vice/ Humana Health Ins ur ance (Former Employee), Killeen, TXDecember 24, 2014
The job was okay for college aged students. The company sometimes showed that they cared about real life.
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Teleperformance aka AEGIS
Call Center agent (Current Employee), Killeen, TexasDecember 22, 2014
Pros: it's a job
Cons: it's a job that could care less about its employees!
I was excited to begin working for this company because of all the opportunities they advertised, such as bonuses, rapid promotions and educational opportunities. Boy was I in for a surprise, Teleperformance does an extremely poor job of providing a professional work environment. It is more like a high school playground in a ghetto environment. High School High should be the name of this company because of the throngs of employees running to the parking lot to get high during their breaks. Your paychecks are consistently inconsistent, I am currently dealing with my paychecks being short of work hours, charged for headsets that I never needed (I brought my own) , and a bonus I have yet to receive. You can expect to find long lines of people looking to resolve paycheck issues at the HR office (like today). I have been here six months and I have seen 5 Supervisors/Managers resign because of the company's unscrupulous manners of conducting business. Overall when taking a step back to assess the whole picture it is a sad state because this company is well aware that it is dealing with a population of people who will deal with such type of behavior from their employer because they really can't afford to lose their job. Killeen, Texas is an army town with very little opportunities for solid employment and so the labor can be bought for cheap without much regards for the employees. I am currently looking for another job but I am saddened to come to a place that doesn't value my work ethic or performance. A company who doesn't value my time as much as I value theirs as evident in the – more... handling of my paycheck and the consistent mistakes found that have resulted in much needed lost wages. Here it is I was promised a bonus for Christmas for being a solid performer and at the last minute they pushed back the bonus till three days before Christmas with a notice that pay schedules would also be changing to every 1st and 15th of the month. But the final insult is to come into work today only to find that once again they have messed up my check...so that means no Christmas bonus which means my family goes without... Thanks Teleperformance! – less
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life working at Aegis
Customer Service Associate (Current Employee), Killeen, TXDecember 20, 2014
Working at aegis it had its fun moments and its bad. Sometimes the management teams aren't together and things get messed up a lot. I love the gas card and that they have work with your issues at work
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Customer service representative
Data Entry/Customer Service (Former Employee), Irving, TXDecember 11, 2014
I answer phone calls for medicare members and answer and questions they might have about their plan. I learned a lot from this job. I didn't even really know how insurance worked because I am fairly young but they had a very extensive training program which made me feel very prepared. The management is very encouraging. They want you to provide great
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Productive and fun Work environment.
Sales Agent (Former Employee), Irving, TXDecember 10, 2014
Pros: rewards
Cons: gift cards
The Supervisors start the days off with chants and prizes for the first few employees to get a sale. It's really motivating.
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enjoyable environment
Team Leader/Customer Service Representative (Former Employee), New York, NYDecember 3, 2014
Pros: free lunches
Cons: not enough employees
Making smoothies for customers. Cleaned and santized equipment. Restocked products. Communicate with customers about new products that was on the market. Explain the different uses of the boosts that were used in the smoothies that were chosen.
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great place
Call Center Agent, Supervisor (Former Employee), killeen, texasNovember 24, 2014
awesome people, great place to work, credit questions, credit reports, credit status etc
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na
Insurance Verification (Former Employee), Irving, TXNovember 24, 2014
Great career starter if you do not have the customer service experience and you just want to get your feet wet
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Not at all i job i would see myself at long term
Customer Service/Sales Associate (Former Employee), Irving, TXNovember 18, 2014
When i worked there the atmosphere was GHETTO! It was like being in high school. I resigned from the job and gave a 2 week notice. My Supervisors documented that i walked out the job
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typical call center
Customer Serv. Rep (Former Employee), joplin, moNovember 17, 2014
Not much different than any other call center. Expect the expected.

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About AEGIS Communications

This is not a pre-recorded message. Aegis Communications Group (which does business as Aegis BPO) provides outsourced telemarketing – Read more