A company with great intentions but very high turnover
CALL CENTER REPRESENTATIVE/SALES (Former Employee) – Irving, TX – December 11, 2012
This is a company that is a contractor for larger companies. The division I worked in was a subcontractor for TXU Energy, the largest energy company in Texas. On a daily basis, I was to get customers to switch from their electric companies/plans to a competitive rate with our company. I learned a bit about the energy business. Management was mostly competent and did their best to help employees. Many of the newly hired employees were very young (under 25) and were mostly enjoyable to work with. But the turnover and job security was one of the hardest things about the job. Virtually every day were people leaving, sometimes in semi large exodus. The company took steps to bring up employee morale, such as throwing pizza parties and having weekly contests with gifts to win such as flatscreen televisions.
good management, weekly incentives such as parties
job security, benefits, compensation