Pros: food is provided occasionally.
Cons: noise level
A typical day: clock in, go to desk, punch in on computer, log into system, set up job tools, open Bconnected open telephone system (VTCC), get ready. Take calls. Take a 15 min. break back on phone answer calls, 30 lunch break, back on phone, 15 min break, continue on phone, leave and punch out using systems in place.
The hardest part of the job is – more... hearing what the caller is saying, the call center is too noisy and agents are packed in like sardines, which makes working a bit unpleasant.
The most important and enjoyable part of the job is having a caller say how great it was to talk with me and how helpful I have been. Another great thing about this job is that the time speeds by.
Greatest co-workers I've ever met. – less