Find companies:
Aegis
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
215 reviews

Aegis Employer Reviews

Company Attributes

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Call center environment
Customer service representative (Current Employee), Killeen, TXJune 17, 2014
Pros: enjoyable workvironment en
Cons: healthcare cost and no room for advancement
A average day at Aegis consisted of receiving calls from United Healthcare insurance members with their medical issues. My co workers and management was constantly available for any challenging issues that was the best part of my job feeling the support of my team. The hardest part of the job was when the business and medicare guidelines limited the – more... services that could be offered, for example uncovered medications with high costs. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great
PRN (Former Employee), Miami, FLJune 16, 2014
I love waking up knowing that I'm helping someone improve the qualities of their life.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Customer Service Agent
Customer Service Representative (Former Employee), Killeen, TXJune 13, 2014
Pros: great place to meet people of all different backgrounds
Cons: lack of communication with supervisors
Aegis is very fast and you have to catch on fast, you have to be able navigate through different screens and being able to assist customers, being able to take payments over the phone. Also you have to be able to sit for long periods of time.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good with making you feel included
Customber Service rep (Former Employee), Killeen, TXJune 13, 2014
This company always makes you feel great, going into work was like being on vacation.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Reminds Me Of Highschool
Verification Specialist (Former Employee), Port Saint Lucie, FLJune 12, 2014
Pros: 3 breaks
Cons: favortism
Very Unprofessional And Very Unorganized , Hardest Part Convincing The Customers Your Not Trying To Sell Them Anything Or Its Not Fraud
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
na
Customer Service Representative (Former Employee), Fairmont, WVMay 30, 2014
nothing more to say about this job. I would not go back. very poor place to work
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Call center
Outbound Service Representative (Former Employee), Irving, TXMay 24, 2014
had to make a certain amount of calls per day
stay in guidelines of hippa
helping people who didn't know they could get help
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive Schedule
Customer Service Representative (Current Employee), Port Saint Lucie, FLMay 22, 2014
Pros: paid breaks
Cons: short breaks
For a day to day experience usually calls are back to back in the evening on Mondays and Tuesdays, for the rest of the day calls slow down.

You get 2 paid 15 minute breaks and a 30 minute lunch break. Also, there is a 5 minute break that is paid as well.

Overall, Aegis provides a good work experience for first time customer care representative like – more... myself. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Challenging yet feasible
Accounts Receivable Manager (Former Employee), Irving, TXMay 16, 2014
Pros: casual wed-fri
Cons: training monkeys
Supervising young unappreciative people on a daily can be a bit nerve wrecking but the pay was well worth it
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
worst ever
Customer Service Representative (Former Employee), Port Saint Lucie, FLMay 12, 2014
Pros: i'll get back to you
Cons: sneaky and you don't pay attention to your paycheck you are done for
Management can speak very nasty to you and they only make at the most $2 more than you, HR loses your money then swears they paid you and it's a battle to prove otherwise , unless you are allowing yourself to be disrespected and rubbed on (ladies) you won't last long.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Its a good company to learn when you strat your work life.
Real Time Administrator (Former Employee), Woodmead - JohannesburgMay 6, 2014
It's a great place to start as a first time worker, you can gain all the experience you might need for companies you might aspire to work in.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A Good Chance
CSR (Former Employee), Killeen, TXMay 4, 2014
Aeigs was a little on the strange side. The pay was fantastic and they always start at full time the only problem I ever had was the security of the job. regardless of that fact I had a wonderful time there and would never have a problem working there agian
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
fun
customer service representative (Former Employee), Irving, TXApril 28, 2014
Pros: n/a
Cons: n/a
typical day for me is answering phones and solving problems.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Unprofessional work environment
Customer Service Representative (Current Employee), Killeen, TXApril 24, 2014
Training was not was it should have been. A lot a favoritism was really obvious. Management was not professional. Hardest part of the job was not being comfortable once I got on the call floor because of the lack of knowledge we received during our training period. When asking for help, management seemed to busy to assist us.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good support staff
Sr. Quality Assurance Manager (Current Employee), Killeen, TXApril 18, 2014
Aegis works close with all of their clients to make sure both parties are always on the same page.

Aegis needs to continue to focus on career development for individuals that what to advance in the company.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun place to work
Call Center Agent (Former Employee), Sierra Vista, AZApril 3, 2014
The management at Aegis made sure that it was a great place to work. There was lots of interaction between management and the agents to ensure that the company had the agents needs in mind. The most enjoyable part of the job was talking to members all day. I enjoyed helping the members with their needs and wants. The hardest part of the job was when – more... the members were upset and there was nothing that I could do to help them out. My co-workers were very nice and helpful to each other. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
VerydDiverse company
Customer Service Representative (Former Employee), Killeen, TXApril 3, 2014
Overall good place to work i f you don't have any other obligations.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Aegis
o Assist members (Current Employee), Sierra Vista, ArizonaMarch 28, 2014
Pros: the gas card. we get a percentage off when we use it.
Cons: healthcare; management; and rules.
I answer phones all day and assisting members with their questions is nice and is the most enjoyable part of my job. I learned more how to be a part of a team with my coworkers. Management is not the most organized but are willing to answer your questions and help the agents if need be. The most difficult part of the job is the constant change in policies; – more... it is difficult to stay on track and not break the rules as they keep changing them and making them retroactive. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
call center
Customer Service Representative (Former Employee), NY, NYMarch 13, 2014
Pros: family oriented
Cons: no benefits
fast pace, learned to work in a call center, management were knowledgeable, coworkers were friendly, not being able to help someone, helping someone.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Office work!
agent (Former Employee), joplin,moMarch 8, 2014
Pros: one hour lunches
Cons: sometimes you had to suffer for a restroom break.
A regular day consisted of taking calls and providing customer experience for online membership accounts.

About Aegis

AEGiS is a 501(c)3, not-for-profit, tax-exempt, educational corporation. AEGiS is made possible through unrestricted grants from – Read more

Aegis Photos