Aeigs was a little on the strange side. The pay was fantastic and they always start at full time the only problem I ever had was the security of the job. regardless of that fact I had a wonderful time there and would never have a problem working there agian
Customer Service Representative (Current Employee), Killeen, TX – April 24, 2014
Training was not was it should have been. A lot a favoritism was really obvious. Management was not professional. Hardest part of the job was not being comfortable once I got on the call floor because of the lack of knowledge we received during our training period. When asking for help, management seemed to busy to assist us.
Call Center Agent (Former Employee), Sierra Vista, AZ – April 3, 2014
The management at Aegis made sure that it was a great place to work. There was lots of interaction between management and the agents to ensure that the company had the agents needs in mind. The most enjoyable part of the job was talking to members all day. I enjoyed helping the members with their needs and wants. The hardest part of the job was when – more... the members were upset and there was nothing that I could do to help them out. My co-workers were very nice and helpful to each other. – less
o Assist members (Current Employee), Sierra Vista, Arizona – March 28, 2014
Pros: the gas card. we get a percentage off when we use it.
Cons: healthcare; management; and rules.
I answer phones all day and assisting members with their questions is nice and is the most enjoyable part of my job. I learned more how to be a part of a team with my coworkers. Management is not the most organized but are willing to answer your questions and help the agents if need be. The most difficult part of the job is the constant change in policies; – more... it is difficult to stay on track and not break the rules as they keep changing them and making them retroactive. – less
Call Center Agent (Current Employee), Killeen, TX – March 3, 2014
Pros: there is a gym and cafeteria on site.
Cons: health care benefits
Take calls from members who would like to sign up for mail order pharmacy. A different type of environment than the last call center I worked for. Met a lot of new people from different states, since we live in a military town. Telling the elderly that some of their medications are not covered by their insurance. Helping an elderly member enroll and – more... just be able to give them some one to talk to. – less
Real Time Analyst-Workforce Management (Current Employee), Killeen, TX – February 26, 2014
Pros: benefits, time off
Cons: short lunch
I received a promotion 3 months after working here. The benefits are pretty good and they are great about giving me time off for appts and things that arise with my kids. The only thing that has been difficult if getting a hold of my boss directly.
Customer Care Specialist (Former Employee), New York, NY – January 28, 2014
Pros: no pros
Cons: very shot breaks if you logg in to phones late you get docked money
revolving door no work ethics .manegment only care about them self's we make can make extra money with bonuses, but they change the bonus structure so you cant get a bonus, trying to move up you must kiss you no what