Typical day of work is not planned out till you get there and things can change depending on priority by the manager or clients. One thing for sure you will have many opportunities to learn as much as you want. Management is indecisive on Company policies, though they state it every time there don't really keep up with them concerning employees. At the beginning when you are new it can be extremely hard and difficult but once you put in some years they wont take advantage of you. Dealing with management was the hardest part. Accomplishing the work and helping a client or fellow co-worker.
Have your own company vehicle, company phone, and work schedule.
Local Management indecisive of proper company policies which gives you more unnessary work, which you dont get compensated for.
Documentation Analyst (Current Employee) – Chesterfield, MO – November 18, 2015
I have worked for AEP for 10 years and the only reason I am leaving is because we have been purchased by another company and I would have to move to Indiana to keep my job. This is an amazing employer with top notch benefits.
logistics coordinator (Current Employee) – Chesterfield, MO – November 9, 2015
AEP River Operations is a great place to work. It has an excellent work environment, with good and driven people. I have always been impressed how AEP River Operations puts the safety of its employees above all else.
Customer Service (Current Employee) – Groveport Ohio – July 14, 2015
Strict adherence and compliance to all performance metrics. Mandatory overtime. Generous compensation and benefit programs. The most difficult part of the job was learning to listen to customers yelling complaining and cursing at me even though they were upset with the company and to not get hooked. The most enjoyable part of the job was being able to assist customers who needed extra time to pay the bill before disconnection, the hardest part was having to say no to customers who did not keep previous promises to pay. It was difficult to hear the stories and listen to grown people crying over the phone due to their personal issues while knowing I was being timed on the calls so empathy and call direction would be the things I learned to achieve quickly. Management did a fair job but numbers were the biggest focus and little to no recognition for a job well done.
Great benefits and compensation as well as discount tickets.
Being timed on restroom breaks, if you are 1 second out of compliance it affects your stats, there is little time in the day to get to know your coworkers.
Electrical Designer (Former Employee) – Tulsa, OK – June 11, 2015
I created Electrical, Controls, P&ID, Plot Plan, Pipe Spool, Excel Drawing Issue Log under Engineering supervision utilizing AutoCAD, Raster Imagery, Plotter, Printer, Microsoft XP. Keep flat file drawing library up to date with latest revision of issued drawing prints and kept the computer file folders accurate.
I was my own boss taking direction from engineers or service tech
Receptionist (Current Employee) – Paducah, KY – February 8, 2015
I love my job at AEP but I am working through Man Power. I am seeking a job with benefits. I love creating an email each morning with our Daily Achievement that goes out to everyone and to all our boats. I take care of all mail including Boat Mail. I do several reports weekly and I order all supplies. I answer every call timely and I am always pleasant. I try to always have a smile on my face. I look for ways to make everyone's jobs run more smoothly. My co-workers are awesome and I help each department in some way.There are no hard parts of my job other that the drive to and from. The most enjoyable part of the job is feeling appreciated by each and every employee of the company.
Press Helper (Former Employee) – Bowling Green, KY – January 12, 2015
a typical day at work was going in to clean up another shifts mess and get all my ducts in order. I learned a lot there but mostly on my own and watching others do it. very poor management. my co workers were awesome to work with. the hardest part of job was knowing that I was going in another day to get paid my same pay Ive been making the year in a half I was there and busted my butt everyday. the enjoyable part of my job was knowing that I was learning more and more everyday I was there.