Callous company, apathetic management
Patient Care Coordinator (Former Employee) – NC – May 5, 2016
Very poor quality of life awaits you while working for Aeroflow. There is not enough support staff to take care of the patient, which leads to lengthy wait times to be serviced, and if it is a hospital discharge, the sales representative might have to do the delivery themselves. The support team that processes orders incurres many errors, sometimes not even following up with the patient or the doctor's office and documenting as task done. The expectation is to make 15 calls/day, however you get trapped between patients/orders issues and it is difficult to achieve that goal everyday. After you get home you have another double work journey, checking patient's charts to catch errors, patient contact, notes...Very often you have to call the patients yourself and schedule the set up because the support team will just refuse to do it and management will do nothing about it. The corporate office is located in Asheboro and they constantly do things for the employees in corporate, like free pizza or team BBQ, but the satellite offices get nothing. Operations is very disorganized and they do not manage efficiently the time of the delivery technicians. There is no sense of urgency within the company, and if a hospital discharge expectation is a 2 hr delivery it might take an entire hour from the fax to someone scanning the documentation. By the time someone STARTS processing the order, the case manager is already calling trying to find out where the equipment is. And they are not happy at all. It is a very stressful work environment.
company car, free lunches periodically