Aetna Employee Reviews

Found 2,168 reviews matching the search
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A good company to work for
Office Assistant (Former Employee) –  Fresno, CAJune 10, 2017
I enjoyed working for this company and my co-workers. Always had something to do as for working and keeping busy. enjoyed my co-workers and very team players. A good company to work for and all the people are very nice.
Pros
Good lunches and breaks
Cons
short breaks
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Highly motivated place to work
Team Lead (Former Employee) –  Harrisburg, PAJune 10, 2017
Great place to work and build a career. Management always willing to promote within. I've learned many things through training within my department .
Pros
Benefits, pay, advancement
Cons
short breaks
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Productive workplace.
Customer Service Representative (Former Employee) –  Tucson, AZ 85706June 9, 2017
Logging into your computer and phone. Answer incoming phone calls and sign clients up for pharmacy benefits program.
Management always had an open door policy and were easy to talk to.
Pros
Thirty minute lunch breaks.
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Great place to work
File Clerk/Office Assistant (Former Employee) –  Columbia, SCJune 8, 2017
Insurance claims and research. Pull and file customer's folders to be worked against incoming mail. Created folders as needed for new customer claims. Medical, personal and/or commercial claims.
Pros
Opportunities to learn and grow with the company
Cons
Company left SC and was moved to Charlotte, Nc
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Excellent company
Processed customer service calls for the members (Former Employee) –  Lonaconing, MDJune 7, 2017
Was provided with all information needed to assist members and then some. Had the oppurtunity to excel and learn new information on a daily basis. Provided with numberous benefits and resources for the members and the employees.
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Average
Administrative Assistant (Former Employee) –  St. Louis, MOJune 6, 2017
Mostly average. Benefits pretty good. Very good vision coverage. Flex hours, some work from home jobs. Professional people and great nurses. PTO time and 401K plan.
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very productive
Accounting Analyst (Current Employee) –  Plantation, FLJune 6, 2017
work on reports, balance monthly reports, posting payments and all collections. Occasionally call patients to verify information with them. Work closely with management.
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Would still be there except for the job eliminatipn. Loved working for Aetna
Case Manager- TRS (Former Employee) –  Sugarland, TXJune 6, 2017
Loved working at Aetna. Willing to return when the market allows. The position was quite challenging, but always a pleasure when problem resolution waa achieved.
Pros
Team spirit
Cons
Room temp
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Poor
Contractor (Former Employee) –  Hartford, CTJune 6, 2017
Poor training and advancement opportunities. Management is not interested in helping to resolve issues between employees. Nepotism is a very real problem.
Pros
You're on your own.
Cons
You're on your own.
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No job security
CSR (Former Employee) –  Fort Wayne, INJune 6, 2017
Alot of things to work out to better treat their employees to keep them even if you keep up with the required metrics you still do not progress into a permanent position as promised by management
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Great pay and benefits but they don't care about their employees
Customer Service Rep (Former Employee) –  Houston, TXJune 6, 2017
I really enjoyed working at Aetna because I enjoy helping people, and they care about the members but my only complaint is they don't appreciate their employees.
Pros
Helping People
Cons
They treat there employees like they are replaceble
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Great place to work. Great pay and benefits.
Utilization Management Nurse Associate (Former Employee) –  New Albany, OHJune 6, 2017
Preceptor was knowledgeable and provided excellent training. Manager was very involved and ensured employee satisfaction. Most enjoyable part of my job was having my own space to work in and at my own pace. I enjoyed researching and comparing information.
Pros
Great pay, benefits, and other perks.
Cons
Healthcare costs.
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Poor Management
Clinical Care Manager (Current Employee) –  Columbus, OHJune 5, 2017
Management and leadership need to listen to the people doing the work. Very disorganized. Too many leaders and not enough followers. Great work at home positions.
Pros
Work at home. Flexible hours.
Cons
Management and leadership
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Completely Disorganized
Medicare Broker Manager (Former Employee) –  Baton Rouge, LA - Pittsburgh, PA - Atlanta, GAJune 5, 2017
No Transparency. No Trust. Incompetent Management. Lead by fear vs example. There are a few good leaders within in the company but there are many terrible ones that shouldn't be in charge of leading a shoe tying contest. Aetna is trying to get too big too fast and is completely disorganized without biting off more than they can chew. Fly by the seat of their pants rather than thoroughly thinking everything though.
Pros
Benefits - especially 401K and PTO
Cons
Leadership, Disorganization, Too many Chiefs compared to braves.
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Great place to learn health insurance
Claim Reporting and Special Services Analyst (Former Employee) –  High Point, NCJune 1, 2017
Very good company to work for to learn the health insurance industry. Training is very intensive. Team work is great. Employees are helpful and team member work well together to achieve goals.
Pros
benefit package
Cons
need more work at home opportunities
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Learned alot
Medicaid Customer Service Representative (Former Employee) –  Houston, TXJune 1, 2017
I love this temp agency. Its a great place and great benefits they have a lot of things to benefit you. Got to be a work in more areas than one. I recommend
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Good place to work
Customer Service Representative (Current Employee) –  PennsylvaniaMay 31, 2017
Typical day at work is taking many phone calls from customers and helping them with their questions.I have learned a lot about the insurance world while working at Aetna and the forever changing of rules and regulations. The hardest part of the job is keeping up with all guidelines and policies.
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Use communications skills
Contract Testing Analyst (Former Employee) –  Sandy, UTMay 31, 2017
I thought the job was a particular type of position, learned the position, did the position, yet in the end the communication delivered was not done correctly.
Pros
Fun people
Cons
Communication
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Large company culture with great benefits and opportunities
QM HEDIS® Nurse Consultant (Former Employee) –  Phoenix, AZMay 31, 2017
Opportunity for advancement, excellent benefits, flexible regarding work from home

Orientation is comprehensive and there is opportunity to learn and develop new skills

I enjoyed the diversity of opportunity and was always rewarded for a job well done.
Pros
Large company benefits and opportunities
Cons
Large company culture is sometimes overwhelming and restrictive
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Former Pharmacy Technician, Sunrise, FL
Pharmacy Technician (Former Employee) –  City of Sunrise, FLMay 31, 2017
When I first started I seemed to be an nice place to work. After training was over which more training was needed it was like you are on your own figure it out. Bare minimum help from management to do the job correctly and in a timely manner. A lot of favoritism with the ones they management selected. Pay was ok could've been better. A lot of childish things went on . They only focused on what you did wrong instead of making sure you understand exactly what you were doing. Management didn't know how to help the employees with the work at all the only thing they worried about was the numbers.
Pros
You did get a lunch break 30 minutes
Cons
Don't expect much from management unless you are of of the favorites
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Overall rating

3.8
Based on 2,222 reviews
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Ratings by category

Work/Life Balance
3.7
Compensation/Benefits
3.7
Job Security/Advancement
3.3
Management
3.4
Culture
3.6

CEO Approval

80%
664 ratings
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