A day in the life
Executive Director, Senior Supplement Insurance (Current Employee) – Franklin, TN – June 11, 2016
I have had the opportunity to work in three verticals - healthcare, automotive, and household appliances - albeit in operations and/or customer service, however, I have been able to leverage best practices and approaches not previously thought about. My day is all abot finding ways to take the complexity out of processing and to simplify how we do business. I have learned the voice of the customer is key to any solution or launch. I enjoy mentoring and working with people - I pride myself on being hands on but not to the point of micro managing or crippling others growth. I am seen as a change agent, non traditionalist that comes from working in many industries.
The people I work with are top notch - they have adopted the "I will not lose one customer because of me" mentality. When we are all focused on the right things - great things happen.
Good people, innovative, never a dull moment
not enough hours in the day