Corporate culture not reflected in lower level managers
Case Manager & Care Manager (Current Employee) – New Albany, OH – May 25, 2017
A typical day is making 20 to 30 calls to members health care providers. The tasks are varied deepening on the assignment received for the day. Multiple priority changes throughout the day. Turnaround times must be met. A lot of the work is meaningless and futile, which can be disheartening to those of us who really do care about people.
The hardest part of the job is trying to get Aetna members involved in their own care with the goal of improving their life through improving their health. Many people do not trust an employee of a health insurance company, they assume there are ulterior motives, which there are not.
Lower level management are cliquish and promotions are not based on qualifications and experience. Almost always, the person who gets promoted will be known to all before the position is even posted; interviews are a complete waste of time. Smarmy personalities are chosen over credentialed team players.
The most enjoyable part of my job is knowing that I do everything I can to help my members get what they need and deserve, although it is time consuming and frustrating to jump through all the unnecessary hoops that our CEO says should not be there.
Work from home, good salary
Low level supervisors are not involved in actual employee management, No mentoring, Only negative feedback in the form of a generic email.