Aetna Employee Reviews

Found 2,157 reviews matching the search
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Corporate culture not reflected in lower level managers
Case Manager & Care Manager (Current Employee) –  New Albany, OHMay 25, 2017
A typical day is making 20 to 30 calls to members health care providers. The tasks are varied deepening on the assignment received for the day. Multiple priority changes throughout the day. Turnaround times must be met. A lot of the work is meaningless and futile, which can be disheartening to those of us who really do care about people.

The hardest part of the job is trying to get Aetna members involved in their own care with the goal of improving their life through improving their health. Many people do not trust an employee of a health insurance company, they assume there are ulterior motives, which there are not.

Lower level management are cliquish and promotions are not based on qualifications and experience. Almost always, the person who gets promoted will be known to all before the position is even posted; interviews are a complete waste of time. Smarmy personalities are chosen over credentialed team players.

The most enjoyable part of my job is knowing that I do everything I can to help my members get what they need and deserve, although it is time consuming and frustrating to jump through all the unnecessary hoops that our CEO says should not be there.
Pros
Work from home, good salary
Cons
Low level supervisors are not involved in actual employee management, No mentoring, Only negative feedback in the form of a generic email.
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Fun work place plus team work
HEDIS Administrative Assistant/QM (Former Employee) –  Dallas, TXMay 24, 2017
I worked on the HEDIS Project and really enjoyed it. This project is seasonal and comes once a year. I will definitely go back for next season if I will be available. Everyone I worked with on the team was excellent and supportive.
Pros
Work balance and fleiability.
Cons
Everything was okay.
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Great group of professionals
Registered Nurse (Former Employee) –  St. Louis, MOMay 24, 2017
Provided an opportunity to obtain knowledge working in Medicaid Health Services. Enjoyed being able to make a difference, improve the quality of our member's health, help resolve barriers. The most difficult part of my job was not being able to reach some of the Medicaid members.
Pros
Able to work from home, culturally diversed, good benefits
Cons
Aetna wasn't granted the Medicaid expansion contract for May 2017
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good company
Senior Pharmacy Technician (Former Employee) –  Pompano Beach, FLMay 24, 2017
since i have already done a review. I do not need to duplicate this again. it was a good company to work for despite getting laid off. they had good benefits.
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This company is both customer and employee oriented. It is forward thinking and a leader in the Medicaid industry
Care Management Associate (Current Employee) –  Phoenix, AZMay 24, 2017
AETNA has an extremely high ethical standard. It is dedicated to providing the best service for its customers and an enjoyable, positive, safe work place for its employees. Many employees work from home and enjoy the benefits of this work/home relationship.
Pros
Work at home, benefits, front line supervisors and management
Cons
None come to mind
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Good Work Environment.
Administrative Assistant (Current Employee) –  City of Sunrise, FLMay 23, 2017
Aetna has created a good environment and learning experience. A typical day at work requires creating emails and answering a wide variety of emails. Answering phone calls and returning phone calls. Coordinating meetings and arranging meeting space and food and beverages for events. Creating specific Excell reports necessary for management.
Pros
Created a great work experience.
Cons
Not good management/ leadership
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Nice place
ADMINISTRATIVE ASSISTANT to Director (Current Employee) –  Pittsburgh, PAMay 23, 2017
seems like a nice place to work. expanding company
good benefits
quite in my dept
long drive
need more updating on software to match the times
seem to care about employees
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supervisor
Customer Service Representative (Former Employee) –  High Point, NCMay 23, 2017
Was rude and to controlling
not very nice
tried to embarras co worker infront of team
talk down to people
be little associated

but not all supervisors were like that
Pros
no weekends
Cons
double cross you
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High School
Customer Care Rep (Current Employee) –  Plantation, FLMay 22, 2017
At first I was really excited to get have the opportunity to work for an established company like Aetna but per usual my excitement turned in to disgust. The management aka supervisor was horrid, favoritism is all too common and the morale at least for me is extremely low. Rules change everyday and no type of flexibility at all unless your a boot licker. Do yourself a favor and take your chances somewhere else. Not worth headache or stress.
Pros
Its a job
Cons
Management, No flexibility, sweat shop
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Nice environment
CUSTOMER SUPPORT (Former Employee) –  FresnoMay 22, 2017
Overall, it was a great work environment. The co-workers, and supervisors were all nice and helpful. The pay is nice at $16, but for the amount of work and the stress, its not worth the price.
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Very fun, family friendly.
CSR - Customer Service Representative (Former Employee) –  Greentree, PAMay 21, 2017
loved it. it was great. always had a good day and management helped you to succeed and be the best that you could be. training was great as well and everyone is knowledgable
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Productive, Collaborative and Professional
Application Software Delivery Advisor (Current Employee) –  Hartford, CTMay 19, 2017
Productive, Collaborative and Professional and financially sound company. Senior leaders share company vision and results quarterly. Foster environment of professional growth
Pros
Professional
Cons
Fast-paced
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It is a stable work environment
Analyst (Current Employee) –  PennsylvaniaMay 19, 2017
It is an okay place to work
If you are a recent college graduate this is a great place to start your career
You are able to work from home which is a great benefit
Pros
working from home
Cons
Salaries
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Case Manager RN
RN Clinical case manager (Current Employee) –  Toledo, OHMay 19, 2017
Ability to work from home. Have a heavy caseload and multiple changes every week to charting and job duties

No weekends or holidays. You are responsible for your members case management.
Pros
work from home at times
Cons
heavy case load
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Productive workplace
Claims Processor (Former Employee) –  Allentown, PAMay 19, 2017
Started off entry level and was able to move around. Much room for growth with this company. They offered excellent benefits. Flexible hours. Generous vacation and personal time.
Pros
Flexible
Cons
Short breaks
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Good place to work.
Pharmacy technician II (Former Employee) –  Plantation, FLMay 18, 2017
Processing and renewing requests for patient’s Rx
Read, interpret, translate and accurately. Hardest part of the job.
high daily rate and management is tough on errors.
Communicate with physician offices .
Assisting in inventory replenishment
Accountability for all controlled drugs products
most enjoyable part of the job is the pharmacy week celebration and interactive entertainment culture
good management
must improve more on communication between and inside each department
Pros
often lunches for great event celebration, award ceremonies
Cons
2 / 15 min short breakes and 30 minutes lunch acceptables
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Always threatening to Fire you, everything is a reason for Termination
Customer Service (Former Employee) –  Fort Lauderdale, FLMay 18, 2017
It was very difficult dealing with the micro-management requirements, it seems that an employee can't never meet the call metrics, there always something wrong, always finding errors not to give you all the points required to pass. Management is careless about the employees, they spent their entire day blaming other departments for their lack of competency.
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It has it perks. There were several employee incentives.
MD Hepatitis Care Management Associate (Current Employee) –  Glen Burnie, MDMay 18, 2017
I have respect for the honest managers. I learned valuable transferrable information that can be used in future endeavors. There were motivational incentives as far as one's health.
Pros
Flexible environment
Cons
Pay
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Low pay
Medical Economics Associate Consultant (Current Employee) –  Blue Bell, PAMay 17, 2017
Pay is low
Student loan reimbursement program doesn't work correctly so the payments don't always go through
Management can be bad and unprofessional
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great place to work
SR. PCC (Former Employee) –  High Point, NCMay 17, 2017
I enjoyed my time at Aetna. I worked there for more than 13 years and was able to get promoted . The benefits was great and the team lead where always fair.
Pros
benefits
Cons
la little stress during open enrollment
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Overall rating

3.8
Based on 2,213 reviews
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Ratings by category

Work/Life Balance
3.7
Compensation/Benefits
3.7
Job Security/Advancement
3.3
Management
3.4
Culture
3.6

CEO Approval

80%
658 ratings
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