Pros: i have a great team.
Cons: poor health care, long hours, lack of leadership, support and recognition
I work 80 hrs per week in order to keep up with my job responsibilities. We were severely understaffed at the start of the contract and it has been almost impossible to hire new staff. It took months to obtain approval to hire new staff and it takes months to get new staff hired. Communication between leadership and other departments is sorely lacking. Despite numerous requests for direction and higher level decision making needs, My department and I have been unable to solve even the most basic problems. Our clinical data systems are unable to function at their capacity, ie, enrollment information is often incorrect. It is extremely difficult to run a managed care complany if you don't know if the person is enrolled or what benefits they have. We cannot even determine with accuracy which provider the members are assigned to and we have to rely on the information the hospital gives us which can lead to HIPAA violations. The best part of my job is my team. They work independently for the most part and manage to do the best job they can do in spite of the poor quality of the data systems that we use.