Over the years things have gotten pretty bad. Multiple benefits taken away, raises average 1.5% but you loose your raise because they increase health insurance premiums so it's a wash, layoffs are the norm, they refuse to upgrade systems and expect people to make up the difference by working longer/harder.
There are some good managers in the company, some positions are work at home and if you're looking to break into the health insurance industry its a good company to start with. Just be prepared to leave when you're ready to make more money or move up.
coworkers, some managers
pay is way below industry standards, layoffs are norm, executives only care about the stock price